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Malwarebytes Won't Run/ Fake Security Program

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Hey guys, I hope everything is going good for you. I've come here seeking help, and if that is what youc ould give me, I would be very thankful. Very thankful indeed. So.. It seems that I have a "keylogger" I think? Each time I try to load malwarebytes, my internet explorer is shut down and a fake security program pops up saying I need to buy a full version. Lame. Here are my DDS and attach logs.. ALSO- When I downloaded DDS lods, a process started on my computer trying to block it and its name was "DDS- doesn't do squat" Again, thankyou for your time.

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DDS (Ver_2011-08-26.01) - NTFSx86

Internet Explorer: 9.0.8112.16421

Run by Justin at 11:21:25 on 2012-01-06

Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2036.1069 [GMT -6:00]

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SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

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============== Running Processes ===============

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C:\Windows\system32\wininit.exe

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k rpcss

C:\Windows\System32\svchost.exe -k secsvcs

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k GPSvcGroup

C:\Windows\system32\SLsvc.exe

C:\Windows\system32\svchost.exe -k LocalService

C:\Program Files\Dell\DellDock\DockLogin.exe

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Windows\System32\svchost.exe -k HPZ12

C:\Windows\System32\svchost.exe -k HPZ12

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe

C:\Windows\sminst\sftservice.EXE

C:\Windows\system32\svchost.exe -k imgsvc

C:\Windows\System32\svchost.exe -k WerSvcGroup

C:\Windows\system32\SearchIndexer.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Dell Support Center\bin\sprtsvc.exe

C:\Users\Justin\AppData\Local\nbh.exe

C:\Windows\system32\taskeng.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Dell Support Center\bin\sprtcmd.exe

C:\Windows\ehome\ehtray.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Windows\system32\wuauclt.exe

C:\Windows\ehome\ehmsas.exe

C:\Windows\system32\Taskmgr.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Windows\system32\taskeng.exe

C:\Windows\system32\DllHost.exe

C:\Windows\system32\DllHost.exe

C:\Windows\system32\wbem\wmiprvse.exe

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============== Pseudo HJT Report ===============

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uStart Page = hxxp://www.ultimate-guitar.com/

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File

BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll

BHO: Java Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll

BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll

TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll

TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll

uRun: [sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun

uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe

uRun: [smad] "c:\users\justin\appdata\local\sanctionedmedia\smad\Smad.exe"

mRun: [RtHDVCpl] RtHDVCpl.exe

mRun: [igfxTray] c:\windows\system32\igfxtray.exe

mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe

mRun: [Persistence] c:\windows\system32\igfxpers.exe

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"

mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"

mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter

mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

mRun: [Malwarebytes' Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript

mRunOnce: [DSUpdateLauncher] "c:\program files\dell datasafe local backup\components\dsupdate\runhstart.bat"

mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)

mPolicies-system: EnableUIADesktopToggle = 0 (0x0)

IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html

IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html

IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html

IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html

IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html

IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html

IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000

IE: {F47C1DB5-ED21-4dc1-853E-D1495792D4C5} - c:\program files\bodog poker\BPGame.exe

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL

DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} - hxxps://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab

DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab

TCP: DhcpNameServer = 209.18.47.61 209.18.47.62 192.168.1.1

TCP: Interfaces\{2716854E-5911-48C6-8E26-F8A9E4327EDF} : DhcpNameServer = 209.18.47.61 209.18.47.62 192.168.1.1

TCP: Interfaces\{3B0B8D85-1C6B-48C0-AB03-0AC16FD08B7D} : DhcpNameServer = 192.168.1.254 192.168.1.254

TCP: Interfaces\{96BA9D17-95F0-47BD-913A-D03F0E98782F} : DhcpNameServer = 209.18.47.61 209.18.47.62 192.168.1.1

Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll

Notify: igfxcui - igfxdev.dll

.

============= SERVICES / DRIVERS ===============

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R2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-12-18 155648]

R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]

R2 SftService;SoftThinks Agent Service;c:\windows\sminst\SftService.exe [2009-5-28 632048]

R3 AE1000;Linksys AE1000 Driver;c:\windows\system32\drivers\ae1000va.sys [2011-9-3 836384]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-4-28 136176]

S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-4-28 136176]

S3 PCD5SRVC{3F6A8B78-EC003E00-05040104};PCD5SRVC{3F6A8B78-EC003E00-05040104} - PCDR Kernel Mode Service Helper Driver;c:\progra~1\dellsu~1\hwdiag\bin\PCD5SRVC.pkms [2008-11-4 22904]

S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

.

=============== File Associations ===============

.

.exe=1H

.

=============== Created Last 30 ================

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2012-01-06 16:39:17 56200 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{89409a03-7dba-4394-ad2b-43a7811c8815}\offreg.dll

2012-01-06 02:46:50 279040 ----a-w- c:\users\justin\appdata\local\nbh.exe

2012-01-06 02:46:50 279040 ----a-w- c:\users\justin\appdata\local\dfg.exe

2012-01-06 02:46:44 -------- d-----w- c:\users\justin\appdata\local\SanctionedMedia

.

==================== Find3M ====================

.

.

============= FINISH: 11:21:56.97 ===============

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UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2011-08-26.01)

.

Microsoft® Windows Vista™ Home Premium

Boot Device: \Device\HarddiskVolume3

Install Date: 5/28/2009 12:22:30 PM

System Uptime: 1/6/2012 10:38:53 AM (1 hours ago)

.

Motherboard: Dell Inc. | | 0G679R

Processor: Pentium® Dual-Core CPU E5200 @ 2.50GHz | Socket 775 | 2000/200mhz

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==== Disk Partitions =========================

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C: is FIXED (NTFS) - 283 GiB total, 172.007 GiB free.

D: is FIXED (NTFS) - 15 GiB total, 8.045 GiB free.

E: is CDROM ()

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

.

==== Installed Programs ======================

.

Update for Microsoft Office 2007 (KB2508958)

32 Bit HP CIO Components Installer

AccuChef

Acrobat.com

Adobe Acrobat 8 Professional

Adobe AIR

Adobe Flash Player 10 ActiveX

Adobe Reader 9

All In Poker

Apple Application Support

Apple Mobile Device Support

Apple Software Update

Audacity 1.3.9 (Unicode)

Bodog Poker

Bonjour

Choice Guard

Cisco Connect

Compatibility Pack for the 2007 Office system

Dell-eBay

Dell DataSafe Local Backup

Dell DataSafe Local Backup - Support Software

Dell DataSafe Online

Dell Dock

Dell Edoc Viewer

Dell Getting Started Guide

Dell Support Center (Support Software)

DELL0703

ESET Online Scanner v3

FeltStars

FL Studio 9

Google Chrome

Google Earth

Google Update Helper

GoToAssist 8.0.0.514

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)

HP Photosmart Essential

HP Update

HPSSupply

IL Download Manager

Intel® PRO Network Connections 12.1.11.0

iTunes

Java 6 Update 11

Junk Mail filter update

Malwarebytes' Anti-Malware version 1.51.2.1300

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 4 Client Profile

Microsoft Application Error Reporting

Microsoft Office 2007 Service Pack 2 (SP2)

Microsoft Office Access MUI (English) 2007

Microsoft Office Access Setup Metadata MUI (English) 2007

Microsoft Office Excel MUI (English) 2007

Microsoft Office InfoPath MUI (English) 2007

Microsoft Office Outlook MUI (English) 2007

Microsoft Office PowerPoint MUI (English) 2007

Microsoft Office PowerPoint Viewer 2007 (English)

Microsoft Office Professional Edition 2003

Microsoft Office Professional Plus 2007

Microsoft Office Proof (English) 2007

Microsoft Office Proof (French) 2007

Microsoft Office Proof (Spanish) 2007

Microsoft Office Proofing (English) 2007

Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)

Microsoft Office Publisher MUI (English) 2007

Microsoft Office Shared MUI (English) 2007

Microsoft Office Shared Setup Metadata MUI (English) 2007

Microsoft Office Word MUI (English) 2007

Microsoft Search Enhancement Pack

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Sync Framework Runtime Native v1.0 (x86)

Microsoft Sync Framework Services Native v1.0 (x86)

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Works

MSVCRT

MSXML 4.0 SP2 (KB927978)

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

OGA Notifier 2.0.0048.0

PoiZone

Poker4ever

PowerDVD

PWB 1.0

QuickTime

Realtek High Definition Audio Driver

Roxio Creator Audio

Roxio Creator Copy

Roxio Creator Data

Roxio Creator DE

Roxio Creator Tools

Roxio Express Labeler 3

Roxio Update Manager

Sakura

SanctionedMedia

Sawer

Security Update for 2007 Microsoft Office System (KB2288621)

Security Update for 2007 Microsoft Office System (KB2288931)

Security Update for 2007 Microsoft Office System (KB2345043)

Security Update for 2007 Microsoft Office System (KB2553074)

Security Update for 2007 Microsoft Office System (KB2553089)

Security Update for 2007 Microsoft Office System (KB2553090)

Security Update for 2007 Microsoft Office System (KB2584063)

Security Update for 2007 Microsoft Office System (KB969559)

Security Update for 2007 Microsoft Office System (KB976321)

Security Update for CAPICOM (KB931906)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft Office Access 2007 (KB979440)

Security Update for Microsoft Office Excel 2007 (KB2553073)

Security Update for Microsoft Office InfoPath 2007 (KB2510061)

Security Update for Microsoft Office InfoPath 2007 (KB979441)

Security Update for Microsoft Office PowerPoint 2007 (KB2535818)

Security Update for Microsoft Office PowerPoint Viewer 2007 (KB2464623)

Security Update for Microsoft Office Publisher 2007 (KB2284697)

Security Update for Microsoft Office system 2007 (972581)

Security Update for Microsoft Office system 2007 (KB974234)

Security Update for Microsoft Office Visio Viewer 2007 (KB973709)

Security Update for Microsoft Office Word 2007 (KB2344993)

Update for 2007 Microsoft Office System (KB967642)

Update for Microsoft .NET Framework 3.5 SP1 (KB963707)

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft Office 2007 Help for Common Features (KB963673)

Update for Microsoft Office 2007 System (KB2539530)

Update for Microsoft Office Access 2007 Help (KB963663)

Update for Microsoft Office Excel 2007 Help (KB963678)

Update for Microsoft Office Infopath 2007 Help (KB963662)

Update for Microsoft Office Outlook 2007 (KB2583910)

Update for Microsoft Office Outlook 2007 Help (KB963677)

Update for Microsoft Office Powerpoint 2007 Help (KB963669)

Update for Microsoft Office Publisher 2007 Help (KB963667)

Update for Microsoft Office Script Editor Help (KB963671)

Update for Microsoft Office Word 2007 Help (KB963665)

Update for Outlook 2007 Junk Email Filter (KB2596560)

Windows Live Call

Windows Live Communications Platform

Windows Live Essentials

Windows Live Mail

Windows Live Messenger

Windows Live Photo Gallery

Windows Live Sign-in Assistant

Windows Live Sync

Windows Live Toolbar

Windows Live Upload Tool

Windows Live Writer

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==== Event Viewer Messages From Past Week ========

.

12/30/2011 12:01:33 PM, Error: Server [2505] - The server could not bind to the transport \Device\NetBT_Tcpip_{96BA9D17-95F0-47BD-913A-D03F0E98782F} because another computer on the network has the same name. The server could not start.

12/30/2011 12:01:33 PM, Error: netbt [4321] - The name "KARAN-PC :20" could not be registered on the interface with IP address 192.168.1.105. The computer with the IP address 192.168.1.104 did not allow the name to be claimed by this computer.

12/30/2011 12:01:33 PM, Error: netbt [4321] - The name "KARAN-PC :0" could not be registered on the interface with IP address 192.168.1.105. The computer with the IP address 192.168.1.104 did not allow the name to be claimed by this computer.

12/30/2011 12:01:14 PM, Error: EventLog [6008] - The previous system shutdown at 4:48:50 AM on 12/27/2011 was unexpected.

1/6/2012 11:18:09 AM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {0C0A3666-30C9-11D0-8F20-00805F2CD064} to the user Karan-PC\Justin SID (S-1-5-21-1754434431-1100600640-2589103612-1001) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.

1/6/2012 10:40:53 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: SASDIFSV SASKUTIL

1/6/2012 10:40:53 AM, Error: Service Control Manager [7000] - The Machine Debug Manager service failed to start due to the following error: Access is denied.

1/6/2012 10:39:21 AM, Error: VDS Dynamic Provider [10] - The provider failed while storing notifications from the driver. The Virtual Disk Service should be restarted. hr=80042505

1/5/2012 9:08:22 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {0C0A3666-30C9-11D0-8F20-00805F2CD064} to the user Karan-PC\Guest SID (S-1-5-21-1754434431-1100600640-2589103612-501) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.

1/5/2012 8:51:06 PM, Error: Service Control Manager [7034] - The Google Update Service (gupdate) service terminated unexpectedly. It has done this 1 time(s).

1/5/2012 5:32:48 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {943B6A75-BB5E-41A7-A6D3-A1A5E892B33B} to the user Karan-PC\Justin SID (S-1-5-21-1754434431-1100600640-2589103612-1001) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.

1/5/2012 5:11:20 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "5" attempting to start the service MDM with arguments "" in order to run the server: {0C0A3666-30C9-11D0-8F20-00805F2CD064}

.

==== End Of File ===========================

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Hello,

Step 1

1. Go >> Here << and download ERUNT

(ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)

2. Install ERUNT by following the prompts

(use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)

3. Start ERUNT

(either by double clicking on the desktop icon or choosing to start the program at the end of the setup)

4. Choose a location for the backup

(the default location is C:\WINDOWS\ERDNT which is acceptable).

5. Make sure that at least the first two check boxes are ticked

6. Press OK

7. Press YES to create the folder.

Step 2

Show all files:

  • Click the Start button, and then click Computer.
  • On the Organize menu, click Folder and Search Options.
  • Click the View tab.
  • Locate and uncheck Hide file extensions for known file types.
  • Locate and uncheck Hide protected operating system files (Recommended).
  • Locate and click Show hidden files and folders.
  • Click Apply > OK.

Step 3

Download Random's System Information Tool (RSIT) by random/random from here and save it to your desktop.

  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

Step 4

Download Security Check by screen317 and save it to your Desktop: here or here

  • Run Security Check
  • Follow the onscreen instructions inside of the command window.
  • A Notepad document should open automatically called checkup.txt; close Notepad. We will need this log, too, so remember where you've saved it!

Step 5

Close all open browsers at this point.

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

For directions on how, see How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Do NOT turn off the firewall

Start Internet Explorer

Using Internet Explorer browser only, go to BitDefender Quickscan website:

http://quickscan.bitdefender.com

and click "Start Scan".

Observe your browser in case it shows a notice/message bar to allow download and installation of a tool.

Allow the download and install of qsax.cab from BitDefender. Right-click the IE info bar and select Install to install the BitDefender quick scan module.

If prompted, reply yes to allow it to run.

Press the Allow button and follow prompts.

Press the "Start Scan" once more.

You'll see the EULA in a pop-up window. Click the I accept & then the OK button

Note: The FAQ is here --> http://quickscan.bitdefender.com/faq/

and that QuickScan has no removal capability.

The site boasts a 60-second scan. Do have patience as it likely will take longer.

It may seem to stall at moments, but have patience; it will move on.

You'll see a progress bar at top right of window.

Hopefully you will see a No infections found in the bar-winddow. Press the View Log button.

The log report will show in your text editor. Save the log.

Do a Select ALL, Copy. Then paste contents into your next reply.

RE-Enable your antivirus program.

Copy & Paste contents of Log.txt & Info.txt & Checkup.txt & log from Bitdefender.

Use separate replies as needed if logs do not fit into one reply box.

IF we do not hear back from you in 3 days, this thread will be closed.

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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