Why is Malwarebytes not starting up?

[cmz]

I installed Malwarebytes

I downloaded the free version from

http://malwarebytes.org

and installed it however, when I double-click the icon nothing happens. The sundial shows next to my pointer for just a split second then disappears.

I uninstalled it and re-installed it again, double-click, nothing happens.

I was wondering if anyone knew the solution as to why it's not starting up. Is something preventing it?

Thanks in advance.

-----------------

I tried uninstalling it using mbam-clean.exe and reinstalled it but still does not work.

[Firefox]

Please provide following details, so that someone may be able to assist you:

• What is your current version of windows (XP, Vista, or Win7)?
  
• Is your windows OS 32-bit or 64-bit?
  
• What Drive Letter is your OS installed on (ie. C: D: E: G: H: etc.)
  
• What is your OS Service Pack?
  
• What version (if any) of MBAM are you running (current is 1.60.0.1800) and is it the Free or Pro version?
  
• What MBAM database version do you have now (current is v2012.01.04.04)?
  
• What brand and version of antivirus software do you have?
  
• What firewall software do you use if any?
  
• Has your computer been infected recently, or is it currently showing any other abnormal behavior (browser redirects, IP blocks, etc.) to suggest an infection?
  

[cmz]

Please provide following details, so that someone may be able to assist you:

• What is your current version of windows (XP, Vista, or Win7)?
  
• Is your windows OS 32-bit or 64-bit?
  
• What Drive Letter is your OS installed on (ie. C: D: E: G: H: etc.)
  
• What is your OS Service Pack?
  
• What version (if any) of MBAM are you running (current is 1.60.0.1800) and is it the Free or Pro version?
  
• What MBAM database version do you have now (current is v2012.01.04.04)?
  
• What brand and version of antivirus software do you have?
  
• What firewall software do you use if any?
  
• Has your computer been infected recently, or is it currently showing any other abnormal behavior (browser redirects, IP blocks, etc.) to suggest an infection?
  

1)Windoes XP

2)32-Bit

3)C"

4)Service Pack 3

5)Trying to run 1.60.0.1800 (Free)

6)None

7)Super AntiSpyware, McAfee OAS 5876.0000

8)McAfee OAS 5876.0000

9)I believe it has been infected, I get the BSOD (bad_pool_caller, IRQL_Not_Less_or_Equal,

"Generic Host Process for Win32 Services" message pops up every time I start computer, each time I select don't send, send, or debug, computer freezes.

My only option is to ignore it and drag it to the side while still using the computer.

[Firefox]

It could very well be that infection that is causing it not to come up. Follow the instructions below.

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

• 
  
• Option 1 —— Free Expert advice in the Malware Removal Forum
  
• Option 2 —— Paying customer -- Contact Support via email
  
• Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the

General Malwarebytes' Anti-Malware Forum

, you need to start a topic in the

Malware Removal forum

so a qualified helper can help you fix any malware related problems/infections you may have.

• 
  
• Please read and follow the
  directions here
  , skipping any steps you are unable to complete.
  
  
• After posting your new post, make sure under
  options
  , you select
  Track this topic
  and choose
  Immediate Email Notification
  ,
  
  
  so that you're alerted when someone has replied to your post.
  
  

NOTE:

Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• • 
    
  • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    
    
    Or
    
    
  • You may send a Private Message to a Moderator asking for assistance.

    
    

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at

support@malwarebytes.org

or

here

.

OPTION 3

If you would like to use our

Malwarebytes Premium Services

, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our

Malwarebytes Premium Services

support site.

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Add Reply" button not the Reply button when you start replying.

[cmz]

Thank you,

I'm now waiting for further assistance as I had just made a new thread.

[Firefox]

Thats great, they will help you there and get your computer back to working order.