MBAM Service Crashing-Scanner Won't Start

[y0himba]

Hello. I am stuck. This evening I tried to right click my MBAM tray icon, and there was a menu with no options. I stopped the service, restart it, still nothing. I uninstalled, rebooted, reinstalled, now whenever the tray icon appears, the MBAM service crashes. Also, the scanner, "closes unexpectedly" whenever I try to run it. I removed Spybot, I removed Antivir., restarted, installed MBAM again, restarted, same thing.

Here are my event logs:

--------

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: mbamservice.exe

P2: 1.60.0.25

P3: 4eea3ac1

P4: mbamcore.dll

P5: 1.60.0.52

P6: 4eea37f7

P7: c0000005

P8: 00060ae0

P9:

P10:

Attached files:

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_mbamservice.exe_2a2a8fb2f60b22f26228785f42467e715a850aa_1f65b26d (this file was not there)

Analysis symbol:

Rechecking for solution: 0

Report Id: d808d857-368b-11e1-adc6-001d098172cf

Report Status: 4

-----------

Faulting application name: mbamservice.exe, version: 1.60.0.25, time stamp: 0x4eea3ac1

Faulting module name: mbamcore.dll, version: 1.60.0.52, time stamp: 0x4eea37f7

Exception code: 0xc0000005

Fault offset: 0x00060ae0

Faulting process id: 0x17fc

Faulting application start time: 0x01ccca987c3ba458

Faulting application path: C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

Faulting module path: C:\Program Files\Malwarebytes' Anti-Malware\mbamcore.dll

Report Id: d808d857-368b-11e1-adc6-001d098172cf

-----------

[1PW]

Hello y0himba:

Please do a MBAM clean re-install by doing the following:

• Download and run the latest mbam-clean.exe.
  
• Restart your computer, please allow it to do so - VERY IMPORTANT!
  
• Disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here.
  
• Reactivate the PRO version of the program using the license within the boxed version or was sent via email.
  
• Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
  
• Restart the computer again and verify that MBAM is in the task tray if using the PRO version.
  
• Setup any process/folder/file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
  

Please let us know how it goes.

[y0himba]

Worked like a charm. I guess the uninstall leaves files behind, but mbam-clean.exe removes all traces? What does it remove that the uninstall doesn't? (Just curious)

Now let's hope I can get my registration information back. It has been a long time since I first entered it, and I have lost that email....I already contacted support.

[Firefox]

The mbam-clean tool removes all traces that the uninstaller leaves behind, including registry keys where your registration information is, also removes Malwarebytes folders including your logs and quarantine items.

To get your registration information see below:

You should contact Cleverbridge.....

If you lost your ID and License Key then send an email to: cs@cleverbridge.com

cs@cleverbridge.com

Phone: +1-866-522-6855

Monday - Friday: 8:00 AM - 8:00 PM (CST)

Also, their contact info can be found HERE.

when you get the email Print it out

Malwarebytes Tech support does not have any access to, nor information pertaining to any sales\shipping\user account\registration issues.

If you need anything else just post.

Thanks

[y0himba]

To get your registration information see below:

You should contact Cleverbridge.....

If you lost your ID and License Key then send an email to: cs@cleverbridge.com

cs@cleverbridge.com

Phone: +1-866-522-6855

Monday - Friday: 8:00 AM - 8:00 PM (CST)

Also, their contact info can be found HERE.

when you get the email Print it out

You know, I was a bit dubious, expecting yet another support nightmare from yet another Internet company, and my first phone call seemed to support that. I had no idea what the young man on the phone wanted, order number? It has been so long that I have no idea, he actually just hung up when I said I did not understand what he needed.

The Second young man I spoke to listened to me tell him the same thing, I had no idea what he needed, then he just asked for my email address, verified a couple of things, and re-sent the license key email complete with a refreshed download link. So now, thanks to the forums here and that young man, I am up and running again.

Happy customer, case closed.

[Firefox]

I am glad they were able to help you out, and that you are once again up and running. Keep that email in a safe place for future referance.

Should you have any other issues or questions don't hesitate to ask.