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Hello MalwareBytes,

I originally posted a topic on sevenforums and they told me that my problem could be a serious malware problem and they told me to post a topic on here.

This was my original topic from there.

Hello SevenForums!

My name is Hesham and I recently bought a custom built computer ( This august ) which was working fine for the first month or two, but ever since it's had the same recurring issue. After the computer boots, I'm presented with multiple error screens ( Screenshots provided below). I also can not run many programs including Ventrilo, Skype, League of Legends and Itunes + many more (I can run Photoshop and I can run Internet Explorer 64 bit, so I'm starting to think I can only run the dedicated 64 bit programs). I've taken it to the shop that I got it built at and he said that he found nothing wrong with the hardware. It has been a series of reinstalling different types of Windows, waiting and having everything work fine briefly ( a period of usually a couple days to a week or two ) , and finding the same errors. I believe this has something to do with my drivers and my motherboard. My computer specs currently are:

OS:Windows 7 Ultimate x64
Mobo: ASUS M4A78LT-M
CPU: AMD Phenom II x64 Black edition 965
Memory: 8 GB DDR3
Graphics Card: AMD RADEON HD 6570

I'd be happy to provide any more specs if needed.

Anyways, the same error has also happened with Windows 7 Home Premium and Windows 7 Professional.

Here are some Screenshots of the errors I get:

Upon Startup:

[img=http://i41.tinypic.com/11106kh.png]

After I press OK on the AsIo.dll I get an EA Access Violation:

[img=http://i41.tinypic.com/30kd6py.jpg]

Some program Errors:

[img=http://i43.tinypic.com/s4c57t.jpg]

When I try to reinstall the Drivers I get this error code:

[img=http://i39.tinypic.com/2r3e2he.png]



Thank you for your time and support! This is getting really frustrating and I just want my computer to work properly! I'm always happy to provide more information if it'll help diagnose my problem!

They told me it might have something to do with my drivers so they told me to reinstall my drivers, and they also told me to install MalwareBytes.

Welcome to Windows Seven Forums, Hesham.

You say you think your problem is related to drivers.

If that's the case, your best bet is to start your computer in Safe Mode. If it starts without any errors then drivers may be the problem.

You mentioned the motherboard in particular. You might want to update the chipset drivers and see what that does.

I'd also recommend running a virus scan, for which Malwarebytes is very suitable.

http://www.malwarebytes.org/products/malwarebytes_free

http://forums.malwarebytes.org//inde...showtopic=9573

Which brings me here right now! Please, this issue is getting very frustrating and I would like to get it over with! Any help is appreciated! Thank you for your time! Hesham

This was my response:

Hey Seavixen,

Thanks for your reply! I rebooted my computer in Safe Mode, and there were no START-UP driver errors such as AsIo.dll or EA Acess Violation, but I get the same errors when I try to run Skype or Ventrilo.

Regarding the updating of the chipset drivers, well I tried to reinstall them (because I'm pretty sure I have the most up-to-date drivers, I got this error code:

[img=http://i39.tinypic.com/2r3e2he.png]

Also, after I downloaded and installed MalwareBytes, when I tried to run it I get this error code:

[img=http://i43.tinypic.com/24qsl0g.png]


Thanks again for your time!

Sorry, the code thing made it annoying to read so here are the quotes again

My original post:

Hello SevenForums!

My name is Hesham and I recently bought a custom built computer ( This august ) which was working fine for the first month or two, but ever since it's had the same recurring issue. After the computer boots, I'm presented with multiple error screens ( Screenshots provided below). I also can not run many programs including Ventrilo, Skype, League of Legends and Itunes + many more (I can run Photoshop and I can run Internet Explorer 64 bit, so I'm starting to think I can only run the dedicated 64 bit programs). I've taken it to the shop that I got it built at and he said that he found nothing wrong with the hardware. It has been a series of reinstalling different types of Windows, waiting and having everything work fine briefly ( a period of usually a couple days to a week or two ) , and finding the same errors. I believe this has something to do with my drivers and my motherboard. My computer specs currently are:

OS:Windows 7 Ultimate x64

Mobo: ASUS M4A78LT-M

CPU: AMD Phenom II x64 Black edition 965

Memory: 8 GB DDR3

Graphics Card: AMD RADEON HD 6570

I'd be happy to provide any more specs if needed.

Anyways, the same error has also happened with Windows 7 Home Premium and Windows 7 Professional.

Here are some Screenshots of the errors I get:

Upon Startup:

11106kh.png

After I press OK on the AsIo.dll I get an EA Access Violation:

30kd6py.jpg

Some program Errors:

s4c57t.jpg

When I try to reinstall the Drivers I get this error code:

2r3e2he.png

Thank you for your time and support! This is getting really frustrating and I just want my computer to work properly! I'm always happy to provide more information if it'll help diagnose my problem!

His Reply:

Welcome to Windows Seven Forums, Hesham.

You say you think your problem is related to drivers.

If that's the case, your best bet is to start your computer in Safe Mode. If it starts without any errors then drivers may be the problem.

You mentioned the motherboard in particular. You might want to update the chipset drivers and see what that does.

I'd also recommend running a virus scan, for which Malwarebytes is very suitable.

http://www.malwarebytes.org/products/malwarebytes_free

http://forums.malwarebytes.org//inde...showtopic=9573

My Reply:

Hey Seavixen,

Thanks for your reply! I rebooted my computer in Safe Mode, and there were no START-UP driver errors such as AsIo.dll or EA Acess Violation, but I get the same errors when I try to run Skype or Ventrilo.

Regarding the updating of the chipset drivers, well I tried to reinstall them (because I'm pretty sure I have the most up-to-date drivers, I got this error code:

2r3e2he.png

Also, after I downloaded and installed MalwareBytes, when I tried to run it I get this error code:

24qsl0g.png

Thanks again for your time!

And that's what brigns me here.

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  • 1 month later...

Hello Hesham,

As you can see, this board has been very busy. Sorry that no one else has yet answered you.

Please advise if you have resolved your issue. If not, and you need guided help, we need a fresh report.

Download Random's System Information Tool (RSIT) by random/random from here and save it to your desktop.

  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

If we do not hear back from you in 3 days, this topic will be closed.

Edited by Maurice Naggar
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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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