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Help! My computer has the Vista Home Security 2012 virus. I have never attempted to remove a virus on my own but simply don't have the money to take it to a professional. Malwarebytes was recommended to me. I tried downloading it in "safe with networking" mode as well as running my Microsoft Security Essentials program and the virus will not let me access it.

Can anyone help me?

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  • 1 month later...

Step 1

Save and close any work documents, close any apps that you started.

Download the Microsoft® Windows® Malicious Software Removal Tool from the Microsoft Download Center

http://www.microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

It is suggested that you rename mrt.exe to some other name, such as Omega.exe, then run it.

After a run of MSRT has finished, you will find the log at C:\WINDOWS\Debug\mrt.log or C:\WINNT\Debug\mrt.log

The file may be opened and viewed with Notepad or similar text editor.

For 64-bit Windows systems:

If and only if your system is Windows 7 x64, Vista x64, Windows XP x64 and Windows 2008/2003 x64 computers.

Get Microsoft® Windows® Malicious Software Removal Tool (KB890830) x64

http://www.microsoft.com/downloads/details.aspx?familyid=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

Additional information Microsoft® Windows® Malicious Software Removal Tool is here http://support.microsoft.com/?kbid=890830

If no infections were found, you will see in your log

Results Summary:

----------------

No infection found.

Step 2

Download and Save McAfee Stinger to your Desktop

http://www.mcafee.com/us/downloads/free-tools/stinger.aspx

Close all browsers before starting. Disable your antivirus program and anti-malware,if any.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

On Windows 7 & Vista systems, Right Click stinger-icon.gif and select Run as Administrator.

On XP, double-click to start it.

The GUI interface will look like this

stinger2.png

The C drive is the default for scanning.

Press the Preferences button. In the top right-block "On virus detection", click Report only

In the bottom block "Heuristic network check for suspicious files" select High

Click the Scan Now button.

When done, use the File menu and select Save report to file

Stinger.txt is the log report and will be saved to your Desktop. I will need a copy of that log.

Stinger is a standalone utility used to detect and remove specific malware. It is not a full scan for all types of malware or viruses.

It is not intended as virus protection.

Step 3

Start your MBAM MalwareBytes' Anti-Malware.

Click the Settings Tab and then the General Settings sub-tab. Make sure all option lines have a checkmark.

Then click the Scanner settings sub-tab in second row of tabs. Make sure all option lines have a checkmark.

Next, Click the Update tab. Press the "Check for Updates" button.

If prompted for a Restart, do that.

When done, click the Scanner tab.

Do a FULL Scan.

When the scan is complete, click OK, then Show Results to view the results.

Make sure that everything is checked, and click Remove Selected.

When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.

The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

Copy & Paste the contents of last MBAM scan log into reply, plus the Stinger log, and MS MSRT log.

RE-Enable your anti-virus program.

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