Problems with Malwarebyes not opening with AVG

[royzee]

Hi

Have always used Malwarebytes, great bit of software.

Recently had to replace machine which has Windows 7 64 Bit installed.

I have installed AVG antivirus free edition 2012.

I cant get Malwarebytes to open. It downloads and will then update from 2011.12.24.05 to 2012.01.02.04 correctly, but instead of then opening, nothing happens. It looks like it will open as there is a very slight "jarring" movement of the icons on the desktop, but then the windows timer just disappears and nothing.

I have read here that I need to maybe make some exceptions in AVG, but there are no directions for AVG 2012.

Can someone give me step by step instructions please?

Many thanks

Rob

[daledoc1]

Hello and welcome, royzee:

I don't see an updated version of the tutorial for AVG 2012, and I don't use AVG myself, but I would expect that the process described below would be similar.

Show Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Set Exclusions for Malwarebytes' Anti-Malware in AVG Free 2011 in Windows Vista and Windows 7:

1. Open AVG and close the pop-up ad that shows up on the bottom of the screen then double-click on Resident Shield
   
2. Click on Tools at the top and select Advanced settings...
   
3. Click on Excluded Items under Resident Shield
   
4. Click on the Add Path button on the right
   
5. Click on the + next to Computer in the Browse For Folder window
   
6. Click on the + next to your system drive (usually C:)
   
7. Click on the + next to Program Files Note: This should be Program Files (x86) for 64 bit Windows versions.
   
8. Click once on the Malwarebytes' Anti-Malware folder so that it is highlighted and click on OK
   
9. Click on the Add Path button on the right
   
10. Click on the + next to Computer in the Browse For Folder window
    
11. Click on the + next to your system drive (usually C:)
    
12. Click on the + next to ProgramData
    
13. Click once on the Malwarebytes folder so that it is highlighted and click on OK
    
14. Click on the Add File button on the right and click on Computer on the left
    
15. Double-click on your system drive (usually C:)
    
16. Double-click on Windows
    
17. Scroll to the right until you find the System32 folder and double-click on it
    
18. Double-click on the drivers folder
    
19. Scroll to the right until you find mbam.sys and double-click on it
    
20. Click on the Add File button on the right and scroll to the right until you find mbamswissarmy.sys and double-click on it Note: This will be C:\Windows\SysWOW64\drivers for 64 bit Windows versions.
    
21. Click on the Apply button at the bottom of the program window and then click on OK
    
22. Close the AVG window
    

Reset Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Set Exclusions for AVG Free 2011 in Malwarebytes' Anti-Malware:

• Open Malwarebytes' Anti-Malware and click on the Ignore List tab
  
• Click on the Add button
  
• In the small browse window that opens, navigate to C:\Program Files and click once on AVG and click OK
  
• Close Malwarebytes' Anti-Malware
  

Please post back and let us know if this resolves your issue.

Thanks,

daledoc1

[royzee]

Hi Daledoc1

Many thanks for your message, appreciate it.

Have followed your instructions up to a point.

Can show hidden folders etc.

Have added the Antimalware folder as per item 8

Have added as per Programme date as item 13

When I go into the drivers folder in SYSWOW64 there is nothing there that looks like Malwarebytes.

I am using a 64 bit system, but did look in the 32 folder, just in case, its not there either.

This is the 2012 version of AVG.

I tried to open Malwarebytes, but it still wont open so am unable to set the exceptions for AVG in Malwarebytes.

Hope you are able to assit me further with this

Many thanks

Rob

[noknojon]

http://forums.malwarebytes.org/index.php?showtopic=10138&view=findpost&p=167851

Hi -

Please look at this link from Section H in the FAQ area on AVG -

I know it may be like Daledoc1 posted, but just check to see if you missed anything -

Regards -

[royzee]

Hi

Many thanks for the response

Had allready looked at section H before I posted.

I am using AVG 2012, which is not listed.

The directions from Daledoc1 are exactly the same as section H for AVG 2011.

I have tried this twice, but the file is just not there in the drivers folder.

Any ideas?

Thanks

Rob

[noknojon]

We are updating the versions to All 2012 at this time. Several antivirus programs have already been coded -

Use this method to uninstall and clean up any prior installed versions of Malwarebytes Anti-Malware -

•Download and run this utility. mbam-clean.exe

•It will ask to restart your computer - (please allow it to).

•After the computer restarts, Temporarily disable your AVG Anti-Virus, and install the latest version of Malwarebytes' Anti-Malware from HERE

NOTE - If you use the Pro version you will need to reinstall your Key and ID again -

[royzee]

Hi Noknojon

Thanks so much.

That worked perfectly for me.

Much appreciated.

If i see you down the pub, ill buy you a pint !!

Thanks again

Rob

[daledoc1]

@ royzee:

Yup - the "clean reinstall" was going to be my next recommendation, if setting the exclusions on your current install didn't work.

You and noknojon must be in similar time zones, as it was overnight here...

Sorry I didn't get you fully up and running, but glad noknojon was here to assist you the rest of the way.

@ noknojon:

Thanks for helping royzee while I was checking my lids for light leaks.

Best regards to you both,

daledoc1