MBAM Error

[JohnH00ker]

First off, It's my first time posting here so apologies if this is in the wrong place.

I've just purchased your product and the first time I've booted it I've received the following error message.

"An error has occurred. Please report this issue to our support team (include the content of all error message(s) and code(s) in your submission).

PROGRAM_ERROR_PROTECTION_MODULE (1072,0, ProtectionEnable)

The specified service has been marked for deletion."

How can I go about fixing this?

[daledoc1]

Hello and welcome:

What AV and firewall are you running on this computer?

daledoc1

[JohnH00ker]

Wow, speedy reply.

I'm running MSE with just the standard windows firewall on Windows7 64Bit.

I'm also getting the same error when trying to schedule scans.

[daledoc1]

Have you set the reciprocal exclusions for MBAM and MSE?

If not, then please try the steps described in the FAQ - Section I, as listed below. Since you didn't mention your OS version, I am including the complete set of instructions.

Set Exclusions for Malwarebytes' Anti-Malware in Microsoft Security Essentials on 32 bit Windows Versions:

1. Open Microsoft Security Essentials and click on Settings at the top
   
2. Click on Excluded processes on the left
   
3. Click on the Browse... button
   
4. Click on the + next to your primary hard drive (usually C:)
   
5. Click on the + next to Program Files
   
6. Click on the + next to Malwarebytes' Anti-Malware
   
7. Click once on mbam.exe and click on OK
   
8. Repeat steps 3-7 for the following files:
   
   • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
     
   • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
     

[*]Click on the Add button

[*]Click on Save at the bottom and click Continue if prompted

[*]Close Microsoft Security Essentials

Set Exclusions for Malwarebytes' Anti-Malware in Microsoft Security Essentials on 64 bit Windows Versions:

1. Open Microsoft Security Essentials and click on Settings at the top
   
2. Click on Excluded processes on the left
   
3. Click on the Browse... button
   
4. Click on the + next to your primary hard drive (usually C:)
   
5. Click on the + next to Program Files (x86)
   
6. Click on the + next to Malwarebytes' Anti-Malware
   
7. Click once on mbam.exe and click on OK
   
8. Repeat steps 3-7 for the following files:
   
   • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
     
   • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
     

[*]Click on the Add button

[*]Click on Save at the bottom and click Continue if prompted

[*]Close Microsoft Security Essentials

Set Exclusions for Microsoft Security Essentials in Malwarebytes' Anti-Malware:

• Open Malwarebytes' Anti-Malware and click on the Ignore List tab
  
• Click the Add button on the lower left
  
• In the small browse window that opens, navigate to C:\Program Files and click once on Microsoft Security Essentials and click OK
  
• Close Malwarebytes' Anti-Malware
  

Set Exclusions for Microsoft Security Essentials 2.x in Malwarebytes' Anti-Malware:

• Open Malwarebytes' Anti-Malware and click on the Ignore List tab
  
• Click the Add button on the lower left
  
• In the small browse window that opens, navigate to C:\Program Files and click once on Microsoft Security Client and click OK
  
• Close Malwarebytes' Anti-Malware
  

Please post back and let us know if this resolves your issue.

Thanks!

daledoc1

[JohnH00ker]

I followed the steps, had to chuck a restart in too though to get it all working. Thanks doc!

[daledoc1]

Excellent!

Yes, the standard instructions ought to include a reboot, for good measure.

I usually add it in, but I forgot this time.

Glad you are up and running.

Please let us know if you need anything else.

Enjoy your MBAM,

daledoc1