coalshovlr Posted January 2, 2012 ID:512289 Share Posted January 2, 2012 Approximately 5 hours ago I ran what I thought was a Windows Update on my laptop. My computer restarted, and when it was back up, all of my antivirus and antispyware software were disabled. I was unable to open Adaware, unable to download and run Malware's software using any of the methods listed on your site, and was unable to run any other online scans. the only scan I was able to complete was one provided by Microsoft, but it did not detect any infections. I was finally able to open Internet Explorer by going to Program Files. Other than that, nothing else seems to be working. I have no clue where to go from here, as it seems I am unable to run anything that will help find/fix the issue. Any suggestions? Link to post Share on other sites More sharing options...
coalshovlr Posted January 2, 2012 Author ID:512293 Share Posted January 2, 2012 Is it safe for me to shut my computer down while waiting for advice? Link to post Share on other sites More sharing options...
coalshovlr Posted January 2, 2012 Author ID:512579 Share Posted January 2, 2012 Started my computer back up in safe mode today. Now I am no longer able to open any of my internet browsers. I have no clue where to go from here if I can't run any scans or access any suggested solutions via the internet. Link to post Share on other sites More sharing options...
Maurice Naggar Posted February 19, 2012 ID:528537 Share Posted February 19, 2012 Step 1Save and close any work documents, close any apps that you started.Download the Microsoft® Windows® Malicious Software Removal Tool from the Microsoft Download Centerhttp://www.microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enIt is suggested that you rename mrt.exe to some other name, such as Omega.exe, then run it.After a run of MSRT has finished, you will find the log at C:\WINDOWS\Debug\mrt.log or C:\WINNT\Debug\mrt.logThe file may be opened and viewed with Notepad or similar text editor.For 64-bit Windows systems:If and only if your system is Windows 7 x64, Vista x64, Windows XP x64 and Windows 2008/2003 x64 computers.Get Microsoft® Windows® Malicious Software Removal Tool (KB890830) x64http://www.microsoft.com/downloads/details.aspx?familyid=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=enAdditional information Microsoft® Windows® Malicious Software Removal Tool is here http://support.microsoft.com/?kbid=890830If no infections were found, you will see in your logResults Summary:----------------No infection found.Step 2Download and Save McAfee Stinger to your Desktophttp://www.mcafee.com/us/downloads/free-tools/stinger.aspxClose all browsers before starting. Disable your antivirus program and anti-malware,if any.How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware ProgramsOn Windows 7 & Vista systems, Right Click and select Run as Administrator.On XP, double-click to start it.The GUI interface will look like thisThe C drive is the default for scanning.Press the Preferences button. In the top right-block "On virus detection", click Report onlyIn the bottom block "Heuristic network check for suspicious files" select HighClick the Scan Now button.When done, use the File menu and select Save report to fileStinger.txt is the log report and will be saved to your Desktop. I will need a copy of that log.Stinger is a standalone utility used to detect and remove specific malware. It is not a full scan for all types of malware or viruses.It is not intended as virus protection.Step 3Start your MBAM MalwareBytes' Anti-Malware.Click the Settings Tab and then the General Settings sub-tab. Make sure all option lines have a checkmark.Then click the Scanner settings sub-tab in second row of tabs. Make sure all option lines have a checkmark.Next, Click the Update tab. Press the "Check for Updates" button.If prompted for a Restart, do that.When done, click the Scanner tab.Do a FULL Scan.When the scan is complete, click OK, then Show Results to view the results.Make sure that everything is checked, and click Remove Selected.When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.Copy & Paste the contents of last MBAM scan log into reply, plus the Stinger log, and MS MSRT log.RE-Enable your anti-virus program. Link to post Share on other sites More sharing options...
Maurice Naggar Posted February 21, 2012 ID:529186 Share Posted February 21, 2012 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
Recommended Posts