MBAM crashes on start up

[kenorsom]

Well MBAM doesn't actually run, it crashes before it even opens, I've run ESET Nod and found nothing, adaware and cleaned things there, just ran spybot search and destroy and found nothing.

I've attached screen shots of the error when starting MBAM, I realise they don't provide much if any information but it's just setting the picture.

Any Ideas.

Ken

[noknojon]

Hi and welcome -

Can you please list your Operating system (XP Vista Win7) -

Also can you please list if you have a Firewall installed -

First try to disable your ESET antivirus and re-try installing Malwarebytes also make sure TeaTimer is disabled in Spybot -

Thank You -

EXTRA -

If you have had Malwarebytes installed, please see the Uninstall / Reinstall directions in this post -

http://forums.malwar...ndpost&p=510551

[kenorsom]

Hi and welcome -

Can you please list your Operating system (XP Vista Win7) -

Also can you please list if you have a Firewall installed -

First try to disable your ESET antivirus and re-try installing Malwarebytes-

Thank You -

EXTRA -

If you have had Malwarebytes installed, please see the Uninstall / Reinstall directions in this post -

http://forums.malwarebytes.org/index.php?showtopic=103148&view=findpost&p=510551

Thanks for the reply, On XP SP3, I use the firewall from my router and ESET, have tried with and without ESET running, have done the clean install, start in safe mode and run from there, have tried using TDSKiller and RKill before installing and or running, have been at it for the past 6 hours, great way to spend New years day, but such is life.

Can't seem to find anything on my system, I'm ready to jump off a bridge. It was running fine up until yesterday and I can't find a culprit.

[noknojon]

Hi Ken -

I do not know if this will be a help, but some XP units are having a problem with the latest version.

We are contacting M/soft and all antivirus / firewall programs to see if there is any major patten involved.

If you wish. the previous version V1.5, is available from File Hippo (linked below)

http://www.filehippo.com/download_malwarebytes_anti_malware/10588/

There have been people that can install this and update after this install.

But if you only wish basic protection you can install this version, only if you click Update it will try to install the latest version.

I am running XP Pro SP3 and do not have any problem. I was also the first forum member to use / test this version.

So it is hard for me to fully relate to the install problem of the newest version that is occurring.

Thank you for your patience

[kenorsom]

Yes, it's strange, I'll have a look at the older version and see how I get on.

cheers

[noknojon]

You are welcome -

Please keep an eye on the forum for any developments

[kenorsom]

OK, so managed to install and run the old version 1.5, after a scan without updating it found nothing, then decided to update it, which it does, followed by reinstalling the to the latest version, and WOW, shock horror,crashing again, there must be a conflict with the update and XP somehow. I guess this means I can run without updates or not run at all. Software has ruined my teeth with all the gnashing and grinding.

[exile360]

Greetings

I'm sorry to hear that you're having problems with our latest release. Please do the following so that we can hopefully find the cause of this issue and work to fix it:

Create a Full Crash Dump using Sysinternals Process Explorer:

• Please download Sysinternals Process Explorer from here and save it to your desktop.
  
  • Note: If using Windows Vista or Windows 7 then you also need to do the following:
    
    1. Right-click on ProcExp.exe and select Properties
       
    2. Click on the Compatibility tab
       
    3. Under Privilege Level check the box next to Run this program as an administrator
       
    4. Click on Apply then click OK
       

  [*]Double-click ProcExp.exe to run it.

  [*]Once the crash happens, leave the error window open and find mbam.exe in the process list in Process Explorer and right-click on it and hover your mouse over Create Dump and select Create Full Dump...

  [*]Save the mbam.dmp file to your desktop and close Process Explorer

  [*]Right-click on the mbam.dmp file you just created and hover your mouse over Send To and select Compressed (zipped) Folder

  [*]Attach the ZIP file you just created to your next reply if it is small enough. If it isn't then please upload it to RapidShare

Thanks

[petunia]

For the record, I'm a registered user experiencing the same problem as the OP...

WinXP (Home Edition)

Windows Firewall enabled

Norton 360

[noknojon]

Please see the above from exile360

Thank You -

[petunia]

Please see the above from exile360

Thank You -

OK. Please bear with me as I'm new to rapidshare. I've uploaded the compressed dump and rapidshare has constructed a link. I assume it's publicly accessible. I'm somewhat concerned about publicly posting a link to a "dump" from my system as I'm unaware if a "dump" from my system presents any security considerations. Is there an e-mail addy to send this "link" to or must I post it here?

Thanks

[exile360]

OK. Please bear with me as I'm new to rapidshare. I've uploaded the compressed dump and rapidshare has constructed a link. I assume it's publicly accessible. I'm somewhat concerned about publicly posting a link to a "dump" from my system as I'm unaware if a "dump" from my system presents any security considerations. Is there an e-mail addy to send this "link" to or must I post it here?

Thanks

It's safe to post here. The dump file contains no personally identifiable information and would be useless to anyone with malicious intent. All it will show is the details of the crash, hopefully with info on what may have caused the crash to occur.

If you do prefer, however, to send the file via email, then please contact support@malwarebytes.org explaining the details of the issue you're having along with the link to the crash dump from Rapidshare.

Thanks

[petunia]

If you do prefer, however, to send the file via email, then please contact support@malwarebytes.org explaining the details of the issue you're having along with the link to the crash dump from Rapidshare.

Thanks. That's my option of choice and the check's in the mail.

[exile360]

Thanks. That's my option of choice and the check's in the mail.

You're welcome, thanks for helping us to diagnose this issue .

[kenorsom]

Greetings

I'm sorry to hear that you're having problems with our latest release. Please do the following so that we can hopefully find the cause of this issue and work to fix it:

Create a Full Crash Dump using Sysinternals Process Explorer:

• Please download Sysinternals Process Explorer from here and save it to your desktop.
  
  • Note: If using Windows Vista or Windows 7 then you also need to do the following:
    
    1. Right-click on ProcExp.exe and select Properties
       
    2. Click on the Compatibility tab
       
    3. Under Privilege Level check the box next to Run this program as an administrator
       
    4. Click on Apply then click OK
       

  [*]Double-click ProcExp.exe to run it.

  [*]Once the crash happens, leave the error window open and find mbam.exe in the process list in Process Explorer and right-click on it and hover your mouse over Create Dump and select Create Full Dump...

  [*]Save the mbam.dmp file to your desktop and close Process Explorer

  [*]Right-click on the mbam.dmp file you just created and hover your mouse over Send To and select Compressed (zipped) Folder

  [*]Attach the ZIP file you just created to your next reply if it is small enough. If it isn't then please upload it to RapidShare

Thanks

Cheers Exile, here's the Rapidshare link https://rapidshare.com/files/2621716627/mbam.zip

[petunia]

For the record, I'm a registered user experiencing the same problem as the OP...

WinXP (Home Edition)

Windows Firewall enabled

Norton 360

FWIW, a correction. Windows Firewall DISabled.

[exile360]

Also, just to verify, you've all done the following procedure and it failed to resolve the issues, correct?:

• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

[petunia]

Also, just to verify, you've all done the following procedure and it failed to resolve the issues, correct?:

What I did...

1. Uninstalled using MBAM uninstall

2. Ran mbam-clean.exe

3. Re-booted

4. Forgot to disable Norton 360

5. Re-installed updated MBAM from your link

6. Re-registered

7. Re-booted

MBAM loads without a hitch.

All's well that ends well. Thanks.

[exile360]

What I did...

1. Uninstalled using MBAM uninstall

2. Ran mbam-clean.exe

3. Re-booted

4. Forgot to disable Norton 360

5. Re-installed updated MBAM from your link

6. Re-registered

7. Re-booted

MBAM loads without a hitch.

All's well that ends well. Thanks.

Excellent, please don't hesitate to contact us again if you do have any further issues .

[exile360]

Cheers Exile, here's the Rapidshare link https://rapidshare.com/files/2621716627/mbam.zip

Excellent, thanks

After looking at the crash dump, one of our developers has also asked for the file ignore.dat and exclusions.dat, both of which should be located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware. Just zip them up and attach them to your next reply please.

Once that is done, delete those 2 files and try opening MBAM and let me know if it still crashes or not.

Thanks

[RickF]

I'm getting the same exact problem as the OP. This morning just thought I'd run (I think it was ver 1.5 but not sure) Malwarebytes. It suggested an update saying the database hadn't been updated in 25 days. Then it updated the program too, then data base again. Don't know what ver. as the new program won't run at all. I get the 'Malwarebytes has encountered a problem and must close... send report?) like pictured above.

I'm also running XP, but SP-2 as I can't go to SP-3 due to hardware installed (long story). I've tried re-booting with same result.

I've used Malwarbytes since 2008 with much success. It's a great product and would like to continue using it. I have ZoneAlarm as FW; Avast 6 as AV.

Thanks.

[RickF]

I'm getting the same exact problem as the OP. This morning just thought I'd run (I think it was ver 1.5 but not sure) Malwarebytes. It suggested an update saying the database hadn't been updated in 25 days. Then it updated the program too, then data base again. Don't know what ver. as the new program won't run at all. I get the 'Malwarebytes has encountered a problem and must close... send report?) like pictured above.

I'm also running XP, but SP-2 as I can't go to SP-3 due to hardware installed (long story). I've tried re-booting with same result.

I've used Malwarbytes since 2008 with much success. It's a great product and would like to continue using it. I have ZoneAlarm - (ver. 7.0.302.000) as FW; Avast 6 as AV (updated engine today).

Thanks.

[MrPeterson]

Also, just to verify, you've all done the following procedure and it failed to resolve the issues, correct?:

• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

'

first post

HAPPY NEW YEAR! been at it for about six and a half hours now, but the above instructions worked for me - upgrade from freeware ver 4.4 to ver 4.5 is finally accomplished! (am saving my Pro ver CD for the next W's 7 box, for which parts are still being accumulated - darned spindle HD prices, grrrrr!)

FWIW, my HW/SW environment: W's XP Pro 32bit, Service Pack 3 w/current updates, W's Firewall Active, ClamWin AVP, which is a Passive AVP, Spybot Search & Destroy w/updated sig's (I don't bother to use Tea Timer), SpywareBlaster w/updated sig's.

Initially, after the usual MBAM update protocol, recieved the aforementioned 'has encountered a problem and needs to close' notice, which put me in the classic Abort/Retry/Fail mode. After the failed update, neither the W's nor the MBAM uninstaller would work, so finally resorted to reg diving but was left w/an undeletable mbamext.dll, which led me to FileAssassin to successfully get rid of that. Which led to yet another round of rinse/repeat Abort/RetryFail. Even the Chameleon 'fixes' failed to salvage the install from the javacoolsoftware dl.

Then I found this thread.

As noted above, had initiallly dl'd ver 4.5 from javacoolsoftware, so maybe the problem lies there, as your instructions led me to dl ver 4.5 from fileforum instead, & that, in conjunction w/mbam-clean.exe, means I no longer have a good excuse to not shovel last night's snowfall.

Thx for a wonderful product & HOLIDAY support!

[daledoc1]

upgrade from freeware ver 4.4 to ver 4.5 is finally accomplished!....

As noted above, had initiallly dl'd ver 4.5 from javacoolsoftware, as your instructions led me to dl ver 4.5 from fileforum instead,

@ MrPeterson:

Welcome & glad MBAM is working for you.

But are you sure you are posting in the correct internet forum?

There is no MBAM version 4.4 or 4.5 of which I am aware.

The current build is version 1.60.0.1800, and that is the same version, whether one uses the Free version or the paid, PRO version.

(Nor is there a version 4.4 or 4.5 of the mbam-clean.exe tool.)

Anyway, I'm glad it's all working correctly for you.

Feel free to post back if you have other questions.

I just didn't want other new members who are having MBAM upgrade issues to be confused.

Best regards,

daledoc1

[xmanghio]

Same problem here after the latest MBAM update...

I am running Win XP pro with Eset Smart Security 5 (all updated).

Regards!