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Hi and Happy New Year,

I suspected I had some kind of virus so I ran Malwarebytes and it said it removed the trojan. I still think there is a problem because on of the things that made me suspect there was something wrong was my sound on my machine is garbled. It is still garbled.

Thanks for any help!

Louis

.

DDS (Ver_2011-08-26.01) - NTFSx86

Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_20

Run by Louis Fernandez at 23:09:37 on 2011-12-31

Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.2046.980 [GMT -6:00]

.

AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}

.

============== Running Processes ===============

.

C:\PROGRA~1\AVG\AVG10\avgchsvx.exe

C:\WINDOWS\agent.exe

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

svchost.exe

svchost.exe

C:\WINDOWS\system32\spoolsv.exe

svchost.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\AVG\AVG10\avgwdsvc.exe

C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe

C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe

C:\WINDOWS\system32\DVDRAMSV.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\WINDOWS\eHome\ehSched.exe

C:\WINDOWS\system32\hasplms.exe

C:\Program Files\AVG\AVG10\avgnsx.exe

C:\WINDOWS\system32\svchost.exe -k hpdevmgmt

C:\WINDOWS\system32\svchost.exe -k HPService

C:\Program Files\Java\jre6\bin\jqs.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\Program Files\AVG\AVG10\avgtray.exe

C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe

C:\Program Files\AVG Secure Search\vprot.exe

C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

svchost.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Citrix\GoToMeeting\721\g2mstart.exe

C:\Program Files\Messenger\msmsgs.exe

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe

c:\TOSHIBA\IVP\swupdate\swupdtmr.exe

C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe

C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe

C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\9.0.1\ToolbarUpdater.exe

C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe

C:\Program Files\Citrix\GoToMeeting\721\g2mcomm.exe

C:\Program Files\Citrix\GoToMeeting\721\g2mlauncher.exe

C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe

C:\WINDOWS\System32\svchost.exe -k HTTPFilter

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe

C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe

C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe

C:\PROGRA~1\AVG\AVG10\avgrsx.exe

C:\Program Files\AVG\AVG10\avgcsrvx.exe

C:\WINDOWS\system32\dllhost.exe

C:\Program Files\HitmanPro\hmpsched.exe

C:\Documents and Settings\Louis Fernandez\Application Data\Dropbox\bin\Dropbox.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Mozilla Firefox\plugin-container.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.google.com/

uSearch Bar = hxxp://www.google.com/ie

uSearch Page = hxxp://www.google.com

uInternet Connection Wizard,ShellNext = hxxp://www.toshibadirect.com/dpdstart

mSearchAssistant = hxxp://www.google.com/ie

uURLSearchHooks: H - No File

mURLSearchHooks: H - No File

BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll

BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL

BHO: AVG Security Toolbar: {95b7759c-8c7f-4bf1-b163-73684a933233} - c:\program files\avg secure search\9.0.0.18\AVG Secure Search_toolbar.dll

BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll

BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

BHO: CutePDF Form Filler Helper: {d41289f2-69c6-417b-897e-c653d677cbaf} - c:\program files\acro software\cutepdf pro\CPFillerCo.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll

TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll

TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File

TB: AVG Security Toolbar: {95b7759c-8c7f-4bf1-b163-73684a933233} - c:\program files\avg secure search\9.0.0.18\AVG Secure Search_toolbar.dll

{e7df6bff-55a5-4eb7-a673-4ed3e9456d39}

EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [GoToMeeting] "c:\program files\citrix\gotomeeting\721\g2mstart.exe" "/Trigger RunAtLogon"

uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background

mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup

mRun: [MSKDetectorExe] c:\program files\mcafee\spamkiller\MSKDetct.exe /uninstall

mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe

mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe

mRun: [<NO NAME>]

mRun: [Carbonite Backup] c:\program files\carbonite\carbonite backup\CarboniteUI.exe

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [vProt] "c:\program files\avg secure search\vprot.exe"

StartupFolder: c:\docume~1\louisf~1\startm~1\programs\startup\dropbox.lnk - c:\documents and settings\louis fernandez\application data\dropbox\bin\Dropbox.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\2.0.181\SSScheduler.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe

IE: &Google Search - c:\program files\google\GoogleToolbar1.dll/cmsearch.html

IE: &Translate English Word - c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html

IE: Backward Links - c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html

IE: Cached Snapshot of Page - c:\program files\google\GoogleToolbar1.dll/cmcache.html

IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000

IE: Similar Pages - c:\program files\google\GoogleToolbar1.dll/cmsimilar.html

IE: Translate Page into English - c:\program files\google\GoogleToolbar1.dll/cmtrans.html

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL

IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll

IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab

DPF: {CAFEEFAC-0015-0000-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_04-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

TCP: DhcpNameServer = 192.168.0.1

TCP: Interfaces\{FF937CDC-CA55-4244-8A8D-57671B4B8BBB} : DhcpNameServer = 192.168.0.1

Handler: intu-help-qb1 - {9B0F96C7-2E4B-433e-ABF3-043BA1B54AE3} - c:\program files\intuit\quickbooks 2008\HelpAsyncPluggableProtocol.dll

Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll

Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll

Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\9.0.1\ViProtocol.dll

Notify: psfus - psqlpwd.dll

AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL

LSA: Notification Packages = scecli psqlpwd

mASetup: Neat ADF Scanner 2008 - reg copy "HKLM\Software\The Neat Company\Neat ADF Scanner 2008" "HKCU\Software\The Neat Company\Neat ADF Scanner 2008" /s /f

mASetup: Send To Neat - reg copy "HKLM\Software\The Neat Company\Send To Neat" "HKCU\Software\The Neat Company\Send To Neat" /s /f

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\documents and settings\louis fernandez\application data\mozilla\firefox\profiles\l585bawj.default\

FF - prefs.js: browser.search.selectedEngine - Google

FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/

FF - prefs.js: keyword.URL - hxxp://isearch.avg.com/search?cid=%7B2911cb48-d37c-4c8b-97b0-324edc8697d7%7D&mid=3320fead3dddef3c4dff6b8be5da5599-b602d594afd2b0b327e07a06f36ca6a7e42546d0&ds=AVG&v=9.0.0.18.1〈=us&pr=fr&d=2011-12-12%2009%3A26%3A12&sap=ku&q=

FF - component: c:\documents and settings\all users\application data\avg secure search\9.0.0.18\components\toolbarhomewmp.dll

FF - component: c:\program files\avg\avg10\firefox4\components\avgssff4.dll

FF - component: c:\program files\avg\avg10\firefox4\components\avgssff5.dll

FF - component: c:\program files\avg\avg10\firefox4\components\avgssff6.dll

FF - component: c:\program files\avg\avg10\firefox4\components\avgssff7.dll

FF - component: c:\program files\avg\avg10\firefox4\components\avgssff8.dll

FF - component: c:\program files\avg\avg10\firefox4\components\avgssff9.dll

FF - component: c:\program files\mozilla firefox\extensions\{82af8dca-6de9-405d-bd5e-43525bdad38a}\components\SkypeFfComponent.dll

FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll

FF - plugin: c:\program files\google\update\1.3.21.79\npGoogleUpdate3.dll

FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll

FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll

FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}

FF - Ext: Java Console: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}

FF - Ext: Skype Click to Call: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} - c:\program files\mozilla firefox\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}

FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}

FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension

FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff

FF - Ext: AVG Safe Search: {1E73965B-8B48-48be-9C8D-68B920ABC1C4} - c:\program files\avg\avg10\Firefox4

FF - Ext: AVG Security Toolbar: avg@toolbar - c:\documents and settings\all users\application data\avg secure search\9.0.0.18

.

============= SERVICES / DRIVERS ===============

.

R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2010-9-13 22992]

R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2010-9-7 32592]

R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2010-12-8 248656]

R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2010-9-7 34896]

R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2010-11-12 297168]

R2 Agent;Agent;c:\windows\agent.exe [2011-11-7 155648]

R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2011-8-18 7390560]

R2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2011-2-8 269520]

R2 FdRedir;FdRedir;c:\program files\common files\protector suite ql\drivers\FdRedir.sys [2005-12-21 13568]

R2 FileDisk2;FileDisk Protector Kernel Driver;c:\program files\common files\protector suite ql\drivers\filedisk.sys [2005-12-21 33024]

R2 hasplms;HASP License Manager;c:\windows\system32\hasplms.exe -run --> c:\windows\system32\hasplms.exe -run [?]

R2 HitmanProScheduler;HitmanPro Scheduler;c:\program files\hitmanpro\hmpsched.exe [2011-12-26 98120]

R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]

R2 smihlp;SMI helper driver;c:\program files\protector suite ql\smihlp.sys [2005-12-21 3456]

R2 vToolbarUpdater;vToolbarUpdater;c:\program files\common files\avg secure search\vtoolbarupdater\9.0.1\ToolbarUpdater.exe [2011-12-12 855904]

R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2010-8-19 134480]

R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2010-8-19 24144]

R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2010-8-19 27216]

S2 gupdate1cb01a312a181a4;Google Update Service (gupdate1cb01a312a181a4);c:\program files\google\update\GoogleUpdate.exe [2010-6-1 133104]

S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg10\toolbar\ToolbarBroker.exe [2011-5-12 167264]

S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-6-1 133104]

S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\2.0.181\McCHSvc.exe [2010-1-15 227232]

S3 SVRPEDRV;SVRPEDRV;\??\c:\sysprep\pedrv.sys --> c:\sysprep\PEDrv.sys [?]

.

=============== Created Last 30 ================

.

2011-12-27 05:53:51 23624 ----a-w- c:\windows\system32\drivers\hitmanpro36.sys

2011-12-27 05:53:42 -------- d-----w- c:\program files\HitmanPro

2011-12-27 05:50:59 -------- d-----w- c:\documents and settings\all users\application data\HitmanPro

2011-12-22 21:08:22 -------- d-----w- c:\documents and settings\louis fernandez\application data\AVG Secure Search

2011-12-14 23:27:28 -------- d-----w- c:\documents and settings\louis fernandez\local settings\application data\WMTools Downloaded Files

2011-12-12 15:26:37 -------- d-----w- c:\documents and settings\all users\application data\AVG Secure Search

2011-12-12 15:26:33 -------- d-----w- c:\program files\common files\AVG Secure Search

2011-12-12 15:26:32 -------- d-----w- c:\program files\AVG Secure Search

.

==================== Find3M ====================

.

2011-11-14 17:13:52 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2011-10-14 23:38:00 456192 ----a-w- c:\windows\system32\encdec.dll

.

============= FINISH: 23:10:30.71 ===============

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2011-08-26.01)

.

Microsoft Windows XP Professional

Boot Device: \Device\HarddiskVolume1

Install Date: 5/25/2010 4:22:39 PM

System Uptime: 12/30/2011 3:25:47 AM (44 hours ago)

.

Motherboard: Intel Corporation | | MPAD-MSAE Customer Reference Boards

Processor: Intel® Core2 CPU T5500 @ 1.66GHz | U1 | 1662/mhz

Processor: Intel® Core2 CPU T5500 @ 1.66GHz | U1 | 1662/mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 149 GiB total, 97.842 GiB free.

D: is CDROM ()

.

==== Disabled Device Manager Items =============

.

Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}

Description: 1394 Net Adapter

Device ID: V1394\NIC1394\000080D00

Manufacturer: Microsoft

Name: 1394 Net Adapter

PNP Device ID: V1394\NIC1394\000080D00

Service: NIC1394

.

Class GUID: {6BDD1FC6-810F-11D0-BEC7-08002BE2092F}

Description: Officejet Pro 8500 A909g

Device ID: ROOT\IMAGE\0000

Manufacturer: HP

Name: 8500 A909g,192.168.0.188

PNP Device ID: ROOT\IMAGE\0000

Service: StillCam

.

Class GUID: {4D36E971-E325-11CE-BFC1-08002BE10318}

Description: Officejet Pro 8500 A909g

Device ID: ROOT\MULTIFUNCTION\0000

Manufacturer: HP

Name: Officejet Pro 8500 A909g

PNP Device ID: ROOT\MULTIFUNCTION\0000

Service:

.

Class GUID: {4D36E971-E325-11CE-BFC1-08002BE10318}

Description: Officejet 6500 E710n-z

Device ID: ROOT\MULTIFUNCTION\0001

Manufacturer: HP

Name: Officejet 6500 E710n-z

PNP Device ID: ROOT\MULTIFUNCTION\0001

Service:

.

Class GUID: {4D36E971-E325-11CE-BFC1-08002BE10318}

Description: Officejet Pro 8500 A909g

Device ID: ROOT\MULTIFUNCTION\0002

Manufacturer: HP

Name: Officejet Pro 8500 A909g

PNP Device ID: ROOT\MULTIFUNCTION\0002

Service:

.

Class GUID: {4D36E979-E325-11CE-BFC1-08002BE10318}

Description: Officejet Pro 8500 A909g

Device ID: ROOT\PRINTER\0000

Manufacturer: HP

Name: Officejet Pro 8500 A909g

PNP Device ID: ROOT\PRINTER\0000

Service:

.

==== System Restore Points ===================

.

RP441: 10/3/2011 12:54:51 PM - System Checkpoint

RP442: 10/4/2011 1:33:14 PM - System Checkpoint

RP443: 10/5/2011 2:14:48 PM - System Checkpoint

RP444: 10/6/2011 2:29:03 PM - System Checkpoint

RP445: 10/7/2011 3:29:32 PM - System Checkpoint

RP446: 10/10/2011 8:58:26 AM - Removed AVG 2011

RP447: 10/11/2011 2:33:22 PM - System Checkpoint

RP448: 10/12/2011 3:22:05 PM - System Checkpoint

RP449: 10/13/2011 3:27:54 PM - System Checkpoint

RP450: 10/14/2011 10:56:18 AM - Removed AVG 2011

RP451: 10/17/2011 9:42:15 AM - Software Distribution Service 3.0

RP452: 10/18/2011 12:58:01 PM - System Checkpoint

RP453: 10/19/2011 1:00:30 PM - System Checkpoint

RP454: 10/20/2011 1:29:46 PM - System Checkpoint

RP455: 10/21/2011 1:49:51 PM - System Checkpoint

RP456: 10/24/2011 12:54:40 PM - System Checkpoint

RP457: 10/25/2011 9:04:52 AM - Removed AVG 2011

RP458: 10/26/2011 1:25:46 PM - System Checkpoint

RP459: 10/27/2011 2:33:54 PM - System Checkpoint

RP460: 10/28/2011 3:08:31 PM - System Checkpoint

RP461: 10/31/2011 12:10:07 PM - System Checkpoint

RP462: 11/1/2011 12:20:09 PM - System Checkpoint

RP463: 11/2/2011 1:41:33 PM - System Checkpoint

RP464: 11/3/2011 1:56:28 PM - System Checkpoint

RP465: 11/7/2011 4:02:59 PM - Installed NeatWorks Core Files

RP466: 11/7/2011 4:03:58 PM - Installed Neat Mobile Scanner (Silver) Driver

RP467: 11/7/2011 4:04:23 PM - Installed Neat Mobile Scanner 2008 Driver

RP468: 11/7/2011 4:04:46 PM - Installed Neat ADF Scanner 2008 Driver

RP469: 11/7/2011 4:05:17 PM - Installed Neat Mobile Scanner Driver

RP470: 11/7/2011 4:05:27 PM - Installed Neat ADF Scanner Driver

RP471: 11/7/2011 6:50:47 PM - Software Distribution Service 3.0

RP472: 11/7/2011 7:00:42 PM - Installed Windows XP KB932823-v3.

RP473: 11/7/2011 7:16:26 PM - Installed Windows Internet Explorer 8.

RP474: 11/7/2011 7:17:29 PM - Software Distribution Service 3.0

RP475: 11/7/2011 8:20:08 PM - Installed Neat Core Files

RP476: 11/7/2011 8:21:24 PM - Installed Neat Mobile Scanner (Silver) Driver

RP477: 11/7/2011 8:21:49 PM - Installed Neat Mobile Scanner 2008 Driver

RP478: 11/7/2011 8:22:13 PM - Installed Neat ADF Scanner 2008 Driver

RP479: 11/7/2011 8:22:45 PM - Installed Neat Mobile Scanner Driver

RP480: 11/7/2011 8:23:01 PM - Installed Neat ADF Scanner Driver

RP481: 11/7/2011 8:23:28 PM - Installed Microsoft Visual C++ 2005 Redistributable

RP482: 11/7/2011 8:23:36 PM - Installed Send To Neat

RP483: 11/9/2011 9:59:20 AM - Software Distribution Service 3.0

RP484: 11/10/2011 11:49:23 AM - System Checkpoint

RP485: 11/11/2011 12:28:18 PM - System Checkpoint

RP486: 11/13/2011 11:47:05 AM - System Checkpoint

RP487: 11/14/2011 12:02:20 PM - System Checkpoint

RP488: 11/15/2011 1:29:14 PM - System Checkpoint

RP489: 11/16/2011 2:27:15 PM - System Checkpoint

RP490: 11/17/2011 2:35:49 PM - System Checkpoint

RP491: 11/18/2011 5:21:59 PM - System Checkpoint

RP492: 11/21/2011 10:35:01 AM - System Checkpoint

RP493: 11/22/2011 1:04:44 PM - System Checkpoint

RP494: 11/23/2011 1:29:19 PM - System Checkpoint

RP495: 11/24/2011 10:35:39 PM - System Checkpoint

RP496: 11/26/2011 5:39:23 PM - System Checkpoint

RP497: 11/27/2011 7:29:15 PM - System Checkpoint

RP498: 11/28/2011 8:36:05 PM - System Checkpoint

RP499: 11/30/2011 9:53:54 AM - System Checkpoint

RP500: 11/30/2011 11:13:20 AM - Removed HP Update.

RP501: 11/30/2011 11:14:01 AM - Removed 32 Bit HP CIO Components Installer

RP502: 12/1/2011 9:21:10 AM - Removed AVG 2011

RP503: 12/2/2011 12:50:00 PM - System Checkpoint

RP504: 12/3/2011 3:14:58 PM - System Checkpoint

RP505: 12/4/2011 5:59:53 PM - System Checkpoint

RP506: 12/6/2011 12:48:13 PM - System Checkpoint

RP507: 12/6/2011 4:10:42 PM - Removed AVG 2011

RP508: 12/7/2011 4:22:15 PM - System Checkpoint

RP509: 12/7/2011 8:32:32 PM - Software Distribution Service 3.0

RP510: 12/7/2011 8:35:24 PM - Software Distribution Service 3.0

RP511: 12/8/2011 9:02:04 AM - Software Distribution Service 3.0

RP512: 12/9/2011 12:04:26 PM - System Checkpoint

RP513: 12/10/2011 1:15:52 PM - System Checkpoint

RP514: 12/11/2011 8:27:55 PM - System Checkpoint

RP515: 12/13/2011 9:33:38 AM - System Checkpoint

RP516: 12/14/2011 11:14:49 AM - System Checkpoint

RP517: 12/15/2011 12:01:35 PM - System Checkpoint

RP518: 12/15/2011 1:59:24 PM - Removed AVG 2011

RP519: 12/16/2011 8:43:43 AM - Software Distribution Service 3.0

RP520: 12/17/2011 6:01:38 PM - Software Distribution Service 3.0

RP521: 12/18/2011 10:38:46 PM - System Checkpoint

RP522: 12/19/2011 11:29:48 PM - System Checkpoint

RP523: 12/21/2011 9:45:52 AM - Removed AVG 2011

RP524: 12/22/2011 9:22:36 AM - Removed AVG 2011

RP525: 12/23/2011 12:20:34 PM - System Checkpoint

RP526: 12/24/2011 8:28:01 PM - System Checkpoint

RP527: 12/26/2011 12:36:45 PM - System Checkpoint

RP528: 12/27/2011 1:16:08 PM - System Checkpoint

RP529: 12/28/2011 2:14:42 PM - System Checkpoint

RP530: 12/29/2011 3:36:24 PM - System Checkpoint

RP531: 12/30/2011 4:26:59 PM - System Checkpoint

.

==== Installed Programs ======================

.

32 Bit HP CIO Components Installer

8500A909_eDocs

8500A909_Help

8500A909g

Adobe AIR

Adobe Flash Player 10 ActiveX

Adobe Flash Player 11 Plugin

Adobe Reader X (10.1.1)

AI Viewer

AVG 2011

Bejeweled 2 Deluxe

Blackhawk Striker 2

Blasterball 2 Revolution

Bluetooth Stack for Windows by Toshiba

BPD_DSWizards

bpd_scan

BPDSoftware

BPDSoftware_Ini

BQ

BufferChm

Carbonite

CD/DVD Drive Acoustic Silencer

Chief Architect Premier X3

Chief Architect X2

Chuzzle Deluxe

CutePDF Professional 3.6

CutePDF Writer 2.8

Desktop Dialer

Destination Component

DeviceDiscovery

DocMgr

DocProc

Dropbox

DVD-RAM Driver

EPSON Printer Software

ESPNMotion

FATE

Fax

GemMaster Mystic

Google Chrome

Google Desktop

Google Toolbar for Internet Explorer

Google Update Helper

GoToMeeting 4.8.0.723

GPBaseService2

High Definition Audio Driver Package - KB888111

HitmanPro 3.6

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)

Hotfix for Windows Media Player 10 (KB903157)

Hotfix for Windows XP (KB888795)

Hotfix for Windows XP (KB891593)

Hotfix for Windows XP (KB893357)

Hotfix for Windows XP (KB894871)

Hotfix for Windows XP (KB895200)

Hotfix for Windows XP (KB895961)

Hotfix for Windows XP (KB896256)

Hotfix for Windows XP (KB899337)

Hotfix for Windows XP (KB899510)

Hotfix for Windows XP (KB902841)

Hotfix for Windows XP (KB935448)

Hotfix for Windows XP (KB952287)

Hotfix for Windows XP (KB954550-v5)

Hotfix for Windows XP (KB961118)

Hotfix for Windows XP (KB981793)

HP Document Manager 2.0

HP Imaging Device Functions 12.0

HP Officejet 6500 E710n-z Basic Device Software

HP Officejet 6500 E710n-z Help

HP Smart Web Printing

HP Solution Center 12.0

HP Update

HPProductAssistant

HPSSupply

I.R.I.S. OCR

Intel® PRO Network Connections Drivers

Intel® PROSet/Wireless Software

InterVideo WinDVD Creator 2

InterVideo WinDVD for TOSHIBA

J2SE Runtime Environment 5.0 Update 4

Java Auto Updater

Java 6 Update 20

Mah Jong Quest

Malwarebytes' Anti-Malware version 1.51.2.1300

McAfee Security Scan Plus

mCore

mDrWiFi

mHelp

Microsoft .NET Framework 1.0 Hotfix (KB953295)

Microsoft .NET Framework 1.0 Hotfix (KB979904)

Microsoft .NET Framework 1.1

Microsoft .NET Framework 1.1 Security Update (KB979906)

Microsoft .NET Framework 2.0 Service Pack 2

Microsoft .NET Framework 3.0 Service Pack 2

Microsoft .NET Framework 3.5 SP1

Microsoft Office 2007 Service Pack 2 (SP2)

Microsoft Office Excel MUI (English) 2007

Microsoft Office OneNote 2003

Microsoft Office Outlook MUI (English) 2007

Microsoft Office PowerPoint MUI (English) 2007

Microsoft Office Proof (English) 2007

Microsoft Office Proof (French) 2007

Microsoft Office Proof (Spanish) 2007

Microsoft Office Proofing (English) 2007

Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)

Microsoft Office Publisher MUI (English) 2007

Microsoft Office Shared MUI (English) 2007

Microsoft Office Shared Setup Metadata MUI (English) 2007

Microsoft Office Small Business 2007

Microsoft Office Word MUI (English) 2007

Microsoft Software Update for Web Folders (English) 12

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Works

mIWA

mLogView

mMHouse

Mozilla Firefox (3.6.25)

mPfMgr

mPfWiz

MPM

mProSafe

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

MSXML 4.0 SP2 Parser and SDK

MSXML 6 Service Pack 2 (KB973686)

mWlsSafe

mXML

mZConfig

Neat

Neat ADF Scanner 2008 Driver

Neat ADF Scanner Driver

Neat Core Files

Neat Mobile Scanner (Silver) Driver

Neat Mobile Scanner 2008 Driver

Neat Mobile Scanner Driver

Network

NVIDIA Drivers

OCR Software by I.R.I.S. 12.0

Office 2003 Trial Assistant

Officejet Pro 8500 A909 Series

Otto

Penguins!

Picasa 2

Polar Bowler

Polar Golfer

ProductContext

Protector Suite 5.4

QuickBooks Pro 2008

QuickTime

RealPlayer Basic

Realtek High Definition Audio Driver

Scan

SCRABBLE

SD Secure Module

Security Update for 2007 Microsoft Office System (KB2288621)

Security Update for 2007 Microsoft Office System (KB2288931)

Security Update for 2007 Microsoft Office System (KB2345043)

Security Update for 2007 Microsoft Office System (KB2553089)

Security Update for 2007 Microsoft Office System (KB2553090)

Security Update for 2007 Microsoft Office System (KB2584063)

Security Update for 2007 Microsoft Office System (KB969559)

Security Update for 2007 Microsoft Office System (KB976321)

Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition

Security Update for Microsoft Office InfoPath 2007 (KB979441)

Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition

Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition

Security Update for Microsoft Office system 2007 (972581)

Security Update for Microsoft Office system 2007 (KB974234)

Security Update for Microsoft Office Visio Viewer 2007 (KB973709)

Security Update for Microsoft Office Word 2007 (KB2344993)

Security Update for Windows Internet Explorer 8 (KB971961)

Security Update for Windows Internet Explorer 8 (KB981332)

Security Update for Windows Internet Explorer 8 (KB982381)

Security Update for Windows Media Player (KB952069)

Security Update for Windows Media Player (KB954155)

Security Update for Windows Media Player (KB968816)

Security Update for Windows Media Player (KB973540)

Security Update for Windows Media Player (KB978695)

Security Update for Windows XP (KB2229593)

Security Update for Windows XP (KB890046)

Security Update for Windows XP (KB893066)

Security Update for Windows XP (KB893756)

Security Update for Windows XP (KB896358)

Security Update for Windows XP (KB896422)

Security Update for Windows XP (KB896423)

Security Update for Windows XP (KB896424)

Security Update for Windows XP (KB896428)

Security Update for Windows XP (KB896688)

Security Update for Windows XP (KB899587)

Security Update for Windows XP (KB899589)

Security Update for Windows XP (KB899591)

Security Update for Windows XP (KB900725)

Security Update for Windows XP (KB901017)

Security Update for Windows XP (KB901214)

Security Update for Windows XP (KB904706)

Security Update for Windows XP (KB905414)

Security Update for Windows XP (KB905749)

Security Update for Windows XP (KB923561)

Security Update for Windows XP (KB941569)

Security Update for Windows XP (KB944338-v2)

Security Update for Windows XP (KB946648)

Security Update for Windows XP (KB950760)

Security Update for Windows XP (KB950762)

Security Update for Windows XP (KB950974)

Security Update for Windows XP (KB951376-v2)

Security Update for Windows XP (KB951748)

Security Update for Windows XP (KB952004)

Security Update for Windows XP (KB952954)

Security Update for Windows XP (KB955069)

Security Update for Windows XP (KB956572)

Security Update for Windows XP (KB956802)

Security Update for Windows XP (KB956803)

Security Update for Windows XP (KB956844)

Security Update for Windows XP (KB958470)

Security Update for Windows XP (KB958644)

Security Update for Windows XP (KB958869)

Security Update for Windows XP (KB959426)

Security Update for Windows XP (KB960225)

Security Update for Windows XP (KB960803)

Security Update for Windows XP (KB960859)

Security Update for Windows XP (KB961501)

Security Update for Windows XP (KB969059)

Security Update for Windows XP (KB969947)

Security Update for Windows XP (KB970238)

Security Update for Windows XP (KB970430)

Security Update for Windows XP (KB971032)

Security Update for Windows XP (KB971468)

Security Update for Windows XP (KB971657)

Security Update for Windows XP (KB971961)

Security Update for Windows XP (KB972270)

Security Update for Windows XP (KB973507)

Security Update for Windows XP (KB973869)

Security Update for Windows XP (KB973904)

Security Update for Windows XP (KB974112)

Security Update for Windows XP (KB974318)

Security Update for Windows XP (KB974392)

Security Update for Windows XP (KB974571)

Security Update for Windows XP (KB975025)

Security Update for Windows XP (KB975467)

Security Update for Windows XP (KB975560)

Security Update for Windows XP (KB975561)

Security Update for Windows XP (KB975562)

Security Update for Windows XP (KB975713)

Security Update for Windows XP (KB977816)

Security Update for Windows XP (KB977914)

Security Update for Windows XP (KB978037)

Security Update for Windows XP (KB978262)

Security Update for Windows XP (KB978338)

Security Update for Windows XP (KB978542)

Security Update for Windows XP (KB978601)

Security Update for Windows XP (KB978706)

Security Update for Windows XP (KB979309)

Security Update for Windows XP (KB979482)

Security Update for Windows XP (KB979559)

Security Update for Windows XP (KB979683)

Security Update for Windows XP (KB980195)

Security Update for Windows XP (KB980218)

Security Update for Windows XP (KB980232)

Security Update for Windows XP (KB981350)

Security Update for Windows XP (KB982381)

Send To Neat

Shop for HP Supplies

Skype Click to Call

Skype™ 5.5

SmartWebPrinting

SolutionCenter

Sonic DLA

Sonic Encoders

Sonic RecordNow!

Spybot - Search & Destroy

Status

SupportSoft Assisted Service

Synaptics Pointing Device Driver

Texas Instruments PCIxx21/x515/xx12 drivers.

TIPCI

Toolbox

TOSHIBA Assist

TOSHIBA ConfigFree

TOSHIBA Controls

TOSHIBA Game Console

TOSHIBA Hotkey Utility

Toshiba Media Center Game Console

TOSHIBA PC Diagnostic Tool

TOSHIBA Power Saver

Toshiba Registration

TOSHIBA SD Memory Card Format

TOSHIBA Software Modem

TOSHIBA Software Upgrades

TOSHIBA Speech System Applications

TOSHIBA Speech System SR Engine(U.S.) Version1.0

TOSHIBA Speech System TTS Engine(U.S.) Version1.0

TOSHIBA TouchPad ON/Off Utility

TOSHIBA TV Tuner 4.0.12.73

TOSHIBA Utilities

TOSHIBA Virtual Sound

TOSHIBA Zooming Utility

TrayApp

UnloadSupport

Update for 2007 Microsoft Office System (KB967642)

Update for Microsoft .NET Framework 3.5 SP1 (KB963707)

Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition

Update for Microsoft Office 2007 System (KB2539530)

Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition

Update for Microsoft Office Outlook 2007 (KB2583910)

Update for Outlook 2007 Junk Email Filter (KB2596560)

Update for Windows Internet Explorer 8 (KB976662)

Update for Windows Media Player 10 (KB910393)

Update for Windows Media Player 10 (KB913800)

Update for Windows Media Player 10 (KB926251)

Update for Windows XP (KB894391)

Update for Windows XP (KB898461)

Update for Windows XP (KB912945)

Update for Windows XP (KB925720)

Update for Windows XP (KB932823-v3)

Update for Windows XP (KB955759)

Update for Windows XP (KB967715)

Update for Windows XP (KB968389)

Update for Windows XP (KB971737)

Update for Windows XP (KB973687)

Update for Windows XP (KB973815)

Update for Windows XP (KB980182)

Update Rollup 2 for Windows XP Media Center Edition 2005

Viewpoint Media Player

Web Easy Professional

Web Easy Professional 8

WebFldrs XP

WebReg

WildTangent Web Driver

Windows Imaging Component

Windows Installer 3.1 (KB893803)

Windows Internet Explorer 8

Windows Media Format Runtime

Windows XP Hotfix - KB873333

Windows XP Hotfix - KB873339

Windows XP Hotfix - KB884018

Windows XP Hotfix - KB885250

Windows XP Hotfix - KB885835

Windows XP Hotfix - KB885836

Windows XP Hotfix - KB885855

Windows XP Hotfix - KB886185

Windows XP Hotfix - KB887472

Windows XP Hotfix - KB888113

Windows XP Hotfix - KB888302

Windows XP Hotfix - KB889673

Windows XP Hotfix - KB890175

Windows XP Hotfix - KB890546

Windows XP Hotfix - KB890859

Windows XP Hotfix - KB891781

Windows XP Hotfix - KB893056

Windows XP Media Center Edition 2005 KB2502898

Windows XP Media Center Edition 2005 KB2619340

Windows XP Media Center Edition 2005 KB888316

Windows XP Media Center Edition 2005 KB894553

Windows XP Media Center Edition 2005 KB895678

Windows XP Media Center Edition 2005 KB914548

Windows XP Media Center Edition 2005 KB973768

Yahoo! Music Engine

ZipGenius 6 (6.3.1.2590)

.

==== Event Viewer Messages From Past Week ========

.

12/28/2011 2:01:45 PM, error: VolSnap [25] - The shadow copy of volume C: was aborted because the diff area file could not grow in time. Consider reducing the IO load on this system to avoid this problem in the future.

12/28/2011 12:20:25 PM, error: Dhcp [1002] - The IP address lease 192.168.0.180 for the Network Card with network address 0018DE526A0D has been denied by the DHCP server 192.168.1.254 (The DHCP Server sent a DHCPNACK message).

12/28/2011 1:57:54 PM, error: VolSnap [12] - The shadow copy of volume C: became low on diff area space before it was properly installed.

12/26/2011 9:33:30 PM, error: Service Control Manager [7000] - The Application Layer Gateway Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

12/26/2011 9:33:20 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Application Layer Gateway Service service to connect.

12/26/2011 9:32:13 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the PlugPlay service.

12/26/2011 9:32:13 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the NVSvc service.

12/26/2011 9:30:43 PM, error: Service Control Manager [7023] - The Computer Browser service terminated with the following error: This operation returned because the timeout period expired.

12/26/2011 9:29:59 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the Spooler service.

12/26/2011 9:28:26 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the QBCFMonitorService service to connect.

12/26/2011 11:33:28 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: KR10N

12/26/2011 11:00:59 AM, error: ipnathlp [32003] - The Network Address Translator (NAT) was unable to request an operation of the kernel-mode translation module. This may indicate misconfiguration, insufficient resources, or an internal error. The data is the error code.

12/25/2011 8:18:47 PM, error: atapi [9] - The device, \Device\Ide\IdePort0, did not respond within the timeout period.

12/25/2011 8:18:47 PM, error: atapi [11] - The driver detected a controller error on \Device\Ide\IdePort0.

12/25/2011 12:03:17 PM, error: DCOM [10005] - DCOM got error "%1058" attempting to start the service ntmssvc with arguments "-Service" in order to run the server: {D61A27C6-8F53-11D0-BFA0-00A024151983}

12/25/2011 1:56:19 PM, error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the CarboniteService service, but this action failed with the following error: An instance of the service is already running.

12/25/2011 1:55:21 PM, error: Service Control Manager [7031] - The CarboniteService service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

.

==== End Of File ===========================

Computer has slowed to a crawl.

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