New Release

[yoseft]

Just upgraded to 1.60 rebooted (Windows 7 home edition)

When I attempt to load it, it clocks then nothing?

Unistalled, reinstalled from web site same result.

[daledoc1]

Hi and welcome, yoseft:

Until one of the MBAM staffers comes along...

Did you perform a CLEAN reinstall, including running the removal tool and rebooting when requested?

If not, please do the following:

• If you are using MBAM PRO, be sure to have your license ID and key handy first.
  
• Download and run mbam-clean.exe from here.
  
• It will ask to restart your computer, please allow it to do so (very important!).
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here.
  Note: You will need to reactivate the program using the license ID & key you were sent via email, if you are using the PRO version.
  
• Launch MBAM and set the Protection and Registration (if using the PRO version).
  
• Then go to the UPDATE tab (if not done during installation) and check for updates.
  
• Restart the computer again and verify that MBAM is in the task tray (if using the PRO version).
  
• Now set up any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications. Then restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQs here, or ask and we'll explain how to do it.
  

Please let us know if this resolves your issue.

Thanks!

daledoc1

[dthur]

same problem...

Log Name: Application

Source: Application Error

Date: 12/31/2011 9:36:42 AM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: CL3149945-c

Description:

Faulting application name: mbam.exe, version: 1.60.0.59, time stamp: 0x4ef23d40

Faulting module name: mbamcore.DLL, version: 1.60.0.52, time stamp: 0x4eea37f7

Exception code: 0xc0000005

Fault offset: 0x00060ae0

Faulting process id: 0x1320

Faulting application start time: 0x01ccc7d1f743aa6e

Faulting application path: C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

Faulting module path: C:\Program Files\Malwarebytes' Anti-Malware\mbamcore.DLL

Report Id: 3cc47bf3-33c5-11e1-a920-000ec6877dd3

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2011-12-31T15:36:42.000000000Z" />

<EventRecordID>177254</EventRecordID>

<Channel>Application</Channel>

<Computer>CL3149945-c</Computer>

<Security />

</System>

<EventData>

<Data>mbam.exe</Data>

<Data>1.60.0.59</Data>

<Data>4ef23d40</Data>

<Data>mbamcore.DLL</Data>

<Data>1.60.0.52</Data>

<Data>4eea37f7</Data>

<Data>c0000005</Data>

<Data>00060ae0</Data>

<Data>1320</Data>

<Data>01ccc7d1f743aa6e</Data>

<Data>C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe</Data>

<Data>C:\Program Files\Malwarebytes' Anti-Malware\mbamcore.DLL</Data>

<Data>3cc47bf3-33c5-11e1-a920-000ec6877dd3</Data>

</EventData>

</Event>

[pudelein]

I had much the same experience, but the suggestion to use mbam-clean.exe was the solution. Thanks for that!