jgga Posted December 30, 2011 ID:511422 Share Posted December 30, 2011 I use Windows XP SP 3 and Symantec Endpoint Protection AV ver 11.0.i aslo use IE v.8 and latest FirefoxI just downloaded the newest ver of Malware. It will not open and I get an error msg that it has to close down. Then I get an Error Signature msg as follows:AppName mbam.exeAppVer 1.60.0.59Mod Name: mbamcore.dllModVer 1.60.0.52Offset: 00060ae0I disabled AV and still will not open with the same msg. Link to post Share on other sites More sharing options...
LDTate Posted December 30, 2011 ID:511427 Share Posted December 30, 2011 Please do the following to see if it resolves the issue: Post back and let us know pleaseDownload and run mbam-clean.exe from here It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it. Link to post Share on other sites More sharing options...
jgga Posted December 30, 2011 Author ID:511505 Share Posted December 30, 2011 Please do the following to see if it resolves the issue: Post back and let us know pleaseDownload and run mbam-clean.exe from here It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it. This worked !! Ran twice and each time was perfect. I think that an older version(s) was left in the program file during the download. I assumed the new version would delete any older version(s). The new and older version probably conflicted with the new one. I did a program delete which was successful but did not completely remove the previous version(s). these instructions cleaned everything out....Thanks Link to post Share on other sites More sharing options...
LDTate Posted December 30, 2011 ID:511507 Share Posted December 30, 2011 Great job You're more than welcome. Glad we were able to helpPeace be with you Link to post Share on other sites More sharing options...
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