Updates fail

[themoonman]

Manually request Updates which seem to download but fails to perform the update. Received the following error message: PROGRAM_ERROR_UPDATING(5,0,CreateFile) Access is denied. It was working about 2 weeks ago so I'm a little confused.

[Haleo]

Hello themoonman,

The error code that you are experiencing is a permissions issue. This is usually caused when you do not have Administrative privileges and you are attempted to update without them(does not affect scheduled updates). If you are on a limited user you will need to right click the Malwarebytes icon and run as Administrator to manually update. If you are not on a limited user and this is the first time you are experiencing this issue then follow the instructions below.

• 
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, install the latest version of Malwarebytes' Anti-Malware from here
  
  • 
    
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and register. Make sure to cut and paste the ID and Key into the proper fields(free users can skip).
    

  [*]Then go to the UPDATE tab if not done during installation and check for updates.

This should take care of the issue.

[themoonman]

Thank you Updates are now working again.