Internet running extremely slowly

[bridget1964]

Hi

I am having problems with my internet running really slowly and know it is not the provider as my sons laptop runs fine

Have cleaned up disk removed temp files etc and still having problems Don't know if I have a virus - have attached scan results

Please help!

Thanks

Bridget

DS (Ver_2011-08-26.01) - NTFSx86

Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_23

Run by chris matt at 11:29:48 on 2011-12-29

Microsoft Windows XP Professional 5.1.2600.3.1252.44.1033.18.1014.504 [GMT 0:00]

.

.

============== Running Processes ===============

.

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe

svchost.exe

svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\ctfmon.exe

svchost.exe

C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\WINDOWS\eHome\ehSched.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

C:\Program Files\Common Files\Motive\McciCMService.exe

svchost.exe

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

C:\WINDOWS\system32\fxssvc.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Canon\CAL\CALMAIN.exe

C:\WINDOWS\system32\dllhost.exe

C:\WINDOWS\system32\wscntfy.exe

C:\Program Files\internet explorer\iexplore.exe

C:\Program Files\internet explorer\iexplore.exe

C:\WINDOWS\System32\svchost.exe -k HTTPFilter

C:\Program Files\internet explorer\iexplore.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.google.co.uk/

uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8

uInternet Settings,ProxyOverride = *.local

uSearchURL,(Default) = hxxp://uk.search.yahoo.com/search?fr=mcafee&p=%s

BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll

BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll

BHO: {4D25F921-B9FE-4682-BF72-8AB8210D6D75} - No File

BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File

BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.7018.1622\swg.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn\YTSingleInstance.dll

TB: BT Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll

TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

EB: &Discuss: {bdeade7f-c265-11d0-bced-00a0c90ab50f} - shdocvw.dll

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRunOnce: [shockwave Updater] c:\windows\system32\adobe\shockw~1\SWHELP~2.EXE -Update -1100465 -"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.5; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)" -"http://www.nationalexpress.com/coach/"

mRun: [DLCCCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\DLCCtime.dll,_RunDLLEntry@16

dRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe

dRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background

IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000

IE: Send to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm

IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm

IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL

Trusted Zone: internet

Trusted Zone: mcafee.com

DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} - hxxp://sell-vehicle.ebay.co.uk/images/eps/eBay_Enhanced_Picture_Control_v1-0-3-50.cab

DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab

DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab

DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1164823208793

DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab

DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/products/plugin/autodl/jinstall-160-windows-i586.cab

DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab

DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://messenger.zone.msn.com/binary/ZIntro.cab56649.cab

DPF: {B947BD34-91CC-4590-9BA0-6F0F0D2028E8} - hxxp://www.productsandservices.bt.com/consumer/consumerProducts/js/BTSetupTools.cab

DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - hxxp://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab

DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-160-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

TCP: DhcpNameServer = 192.168.1.254

TCP: Interfaces\{1B3EBD06-5008-4132-A7DA-5C63C9CFAC40} : DhcpNameServer = 192.168.1.254

Filter: application/x-internet-signup - {A173B69A-1F9B-4823-9FDA-412F641E65D6} - c:\program files\tiscali\tiscali internet\dlls\tiscalifilter.dll

Notify: GoToAssist - c:\program files\citrix\gotoassist\599\G2AWinLogon.dll

Notify: igfxcui - igfxdev.dll

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\documents and settings\chris matt\application data\mozilla\firefox\profiles\l4uag3n6.default\

FF - prefs.js: browser.search.selectedEngine - Google

FF - prefs.js: browser.startup.homepage - hxxp://uk.msn.com

FF - prefs.js: keyword.URL - hxxp://search.live.com/results.aspx?mkt=en-gb&FORM=MIMUAA&q=

.

---- FIREFOX POLICIES ----

FF - user.js: dom.disable_open_during_load - true // Popupblocker control handled by McAfee Privacy Service

.

============= SERVICES / DRIVERS ===============

.

R0 PzWDM;PzWDM;c:\windows\system32\drivers\PzWDM.sys [2009-1-2 15172]

R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2008-12-14 366152]

R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]

R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2008-12-14 22216]

S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-12-20 135664]

S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2009-12-20 135664]

S3 JL2005;JL2005A Toy Camera;c:\windows\system32\drivers\toywdm.sys [2004-6-4 70888]

S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2007-4-9 34248]

S3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2007-4-9 40552]

S3 PAC207;PC Camer@;c:\windows\system32\drivers\PFC027.SYS [2008-11-16 618112]

.

=============== Created Last 30 ================

.

2011-12-29 11:16:02 -------- d-----w- c:\documents and settings\chris matt\application data\Tific

2011-12-29 11:16:00 -------- d-----w- c:\documents and settings\chris matt\local settings\application data\Symantec

2011-12-29 07:55:42 -------- d-----w- c:\documents and settings\all users\application data\Norton

2011-12-29 07:50:49 -------- d-----w- c:\documents and settings\all users\application data\NortonInstaller

2011-12-05 15:57:47 11776 ----a-w- c:\program files\mozilla firefox\plugins\nprjplug.dll

2011-12-05 15:57:33 -------- d-----w- c:\program files\common files\xing shared

2011-12-05 15:57:21 150696 ----a-w- c:\program files\mozilla firefox\plugins\nppl3260.dll

2011-12-05 15:57:13 108544 ----a-w- c:\program files\mozilla firefox\plugins\nprpjplug.dll

.

==================== Find3M ====================

.

2011-11-23 13:25:32 1859584 ----a-w- c:\windows\system32\win32k.sys

2011-11-13 06:34:53 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2011-11-04 19:20:51 916992 ----a-w- c:\windows\system32\wininet.dll

2011-11-04 19:20:51 43520 ----a-w- c:\windows\system32\licmgr10.dll

2011-11-04 19:20:51 1469440 ------w- c:\windows\system32\inetcpl.cpl

2011-11-04 11:23:59 385024 ----a-w- c:\windows\system32\html.iec

2011-11-01 16:07:10 1288704 ----a-w- c:\windows\system32\ole32.dll

2011-10-28 05:31:48 33280 ----a-w- c:\windows\system32\csrsrv.dll

2011-10-25 13:37:08 2148864 ----a-w- c:\windows\system32\ntoskrnl.exe

2011-10-25 12:52:02 2027008 ----a-w- c:\windows\system32\ntkrnlpa.exe

2011-10-14 17:38:00 456192 ----a-w- c:\windows\system32\encdec.dll

2011-10-10 14:22:41 692736 ----a-w- c:\windows\system32\inetcomm.dll

.

============= FINISH: 11:31:18.57 ===============

[exile360]

Greetings

It could possibly be an infection. Please do the following, and once declared clean by one of our expert helpers, if you internet issues persist, then you may return to this topic and someone will assist you with any non-malware related diagnostics:

We don't work on malware removal in this part of the forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.

One of the expert helpers there will give you one on one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

If you prefer to be assisted via email you may contact support@malwarebytes.org and one of our support staff members will assist you directly.

If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact corporate-support@malwarebytes.org and include full contact details along with your Reference # when you do to ensure that you receive prompt assistance.

Thank you