Kernel Krumpet Posted December 28, 2011 ID:510560 Share Posted December 28, 2011 New Version huh? Did the Marketing Department have anything to do with this?Can we have the old version back please so that millions - yes millions - of your users don't waste any more of their own or their companies time. (We ALL know about the disclaimers on Software Licenses)And, it's not just XP users suffering a time, protection and money loss in spite of their appearing to be this Board's majority posters.=======================================================================================================Win7 Ultimate, Core-i7, 6GB RAM patched, up-to-date and working flawlessly - until this morning's MBAM install!Faulting application name: mbam.exe, version: 1.60.0.59, time stamp: 0x4ef23d40Faulting module name: mbamcore.DLL, version: 1.60.0.52, time stamp: 0x4eea37f7Exception code: 0xc0000005Fault offset: 0x00060ae0Faulting process id: 0x9e4Faulting application start time: 0x01ccc5b2f968dc91Faulting application path: C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exeFaulting module path: C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamcore.DLLReport Id: 39101e7f-31a6-11e1-98f0-0024e811876b=========================================================================================================Also, some of the suggested resolutions are seriously worrying in as much as the "uninstall, reboot, run a cleaner, reboot, get your License Key and ID, Re-install and, let us know" software manufacturing patter goes. What's worrying is that this doesn't appear to be working all the time thus leading to more wasted time and money.In addition, preventing Acronis working appears to be a throwback to the early days when MBAM prevented MS Backup from working too.Did anyone read yesterday's article on Slashdot about American Software? The title read "Why American Corporate Software Can No Longer Be Trusted "Anyways, can we have a guaranteed fix or solution for this please. Our computers are messed up.thanks. Link to post Share on other sites More sharing options...
Mainard Posted December 28, 2011 ID:510563 Share Posted December 28, 2011 Hello Kernel,Please Download OTL to your Desktop:To Use OTL:Get OTL From HEREDouble click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted. OTL should now start. Change the following settings Change Drivers to All Change Standard Registry to All Under File Scans, change File age to 30Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long. When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt (first run only). These are saved in the same location as OTL.Please attach these 2 files in your next reply.Thank you. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 29, 2011 Root Admin ID:510584 Share Posted December 29, 2011 Well I'm unable to locate the millions of update issues you reference but yes there are some. Unfortunately these issues were not reported during the beta testing cycle.Please see the following post if you're still having updating issues.MBAM Update issues Link to post Share on other sites More sharing options...
DancingBear Posted December 29, 2011 ID:510615 Share Posted December 29, 2011 Thanks AdvancedSetup, that solved my problem which was identical to that of the Kernel. And I am dismayed that this problem occurred and the time it took me to fix. I run as a "Standard" user and had to keep swapping back between that and my Administrative user to get details (like my MBAM keys) etc; this really was a PITA and the problem and solution seemed very un-MBAM like; I've come to expect better from you guys.All in all from "oh MBAM has an update, let's just do it now" to identifying and solving the problem took over an hour!Also the link is to a problem relating to Win XP and it would be good to clearly indicate that the problem is not limited to XP; I'd seen the solution before this thread, but it was this thread that confirmed that the solution worked for Win 7 also. Link to post Share on other sites More sharing options...
Ztruker Posted December 29, 2011 ID:510621 Share Posted December 29, 2011 I just ran into this on Windows 7 Pro X64. Ran mbam-clean, rebooted, downloaded and installed the latest Pro version, mbam-setup-1.60.0.1800.exe and installed it. When I try to register it won't accept my id/key. What do I do now? Link to post Share on other sites More sharing options...
exile360 Posted December 29, 2011 ID:510622 Share Posted December 29, 2011 I just ran into this on Windows 7 Pro X64. Ran mbam-clean, rebooted, downloaded and installed the latest Pro version, mbam-setup-1.60.0.1800.exe and installed it. When I try to register it won't accept my id/key. What do I do now?Greetings Please contact support@malwarebytes.org and they will assist you directly with getting the product registered. If need be, you may also contact Cleverbridge and they can look up your purchase and verify that you have the correct ID and Key. Link to post Share on other sites More sharing options...
frapper Posted December 29, 2011 ID:510624 Share Posted December 29, 2011 ...this really was a PITA and the problem and solution seemed very un-MBAM like; I've come to expect better from you guys.Very un-MBAM-like. Can anyone tell us if an updated installer or updated v1.6 will be released soon that would avoid the whole hoop-jumping thing to get from 1.5 to 1.6? Link to post Share on other sites More sharing options...
exile360 Posted December 29, 2011 ID:510635 Share Posted December 29, 2011 Very un-MBAM-like. Can anyone tell us if an updated installer or updated v1.6 will be released soon that would avoid the whole hoop-jumping thing to get from 1.5 to 1.6?Unfortunately, the real issue has to do with the uninstaller for 1.51.2 sometimes leaving files in place after uninstalling it during the upgrade install, that's the reason that most of these issues are fixed by running mbam-clean.exe, rebooting, and then installing version 1.60 fresh.Most of the issues that have not been resolved (the freeze on boot issues) have to do with an incompatibility with Zone Alarm, which our QA team is looking into. Link to post Share on other sites More sharing options...
repitall Posted December 29, 2011 ID:510651 Share Posted December 29, 2011 I checked with ZA and there isn't even a mention of it. Link to post Share on other sites More sharing options...
Stevie D Posted December 29, 2011 ID:510677 Share Posted December 29, 2011 I checked with ZA and there isn't even a mention of it.If it is any help....my recent extensive problems with ZA were mostly related to ZA corrupting downloads. It could possibly help to turn off ZA during the whole install process. The best solution I found for all my problems was to switch to Kaspersky PURE and get rid of ZA. As for the MBAM issues, I learned from many ZA update problems over the years to never do an upgrade on the first days...wait for any problems to be revealed. Thus, I have MBAM set to NOT automatically install an upgrade and I never installed this upgrade. Link to post Share on other sites More sharing options...
Swarnava Posted December 29, 2011 ID:510692 Share Posted December 29, 2011 ZA release a new version today Link to post Share on other sites More sharing options...
Ztruker Posted December 30, 2011 ID:511027 Share Posted December 30, 2011 My problem , not accepting id/key was a self inflicted wound. I was using the forum id/key instead of the Cleverbridge one. Used the right key and all is well.I couldn't get back here last night, browser kept timing out. Was there a forum problem? Link to post Share on other sites More sharing options...
exile360 Posted December 30, 2011 ID:511028 Share Posted December 30, 2011 My problem , not accepting id/key was a self inflicted wound. I was using the forum id/key instead of the Cleverbridge one. Used the right key and all is well.I couldn't get back here last night, browser kept timing out. Was there a forum problem?Excellent, I'm glad you were able to get it working, and thanks for letting us know Yes, the forum was down for a while last night. Link to post Share on other sites More sharing options...
Harkonenn Posted January 2, 2012 ID:512505 Share Posted January 2, 2012 Unfortunately, the real issue has to do with the uninstaller for 1.51.2 sometimes leaving files in place after uninstalling it during the upgrade install, that's the reason that most of these issues are fixed by running mbam-clean.exe, rebooting, and then installing version 1.60 fresh.Most of the issues that have not been resolved (the freeze on boot issues) have to do with an incompatibility with Zone Alarm, which our QA team is looking into.Thanks, exile - running mbam-clean, rebooting and installing 1.60 fresh solved my problem of the application immediately crashing under Windows 7 64-bit! Link to post Share on other sites More sharing options...
exile360 Posted January 2, 2012 ID:512542 Share Posted January 2, 2012 Thanks, exile - running mbam-clean, rebooting and installing 1.60 fresh solved my problem of the application immediately crashing under Windows 7 64-bit!You're very welcome, I'm glad that the procedure worked. Please let us know if you have any further issues.Thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 2, 2012 Root Admin ID:512608 Share Posted January 2, 2012 Please see the following post for an update on this issue Link to post Share on other sites More sharing options...
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