Today's Update Problem -- SJL

[Bill361]

Hello Forum Users,

When I started my Dell Dimension 9150 desktop running Windows XP Pro this morning, all was normal. When I performed my daily update to the paid version of Malwarebytes' Program, all was normal and a message came up indicating that the PC needed to be restarted to update the program itself. Upon doing so, I received Windows pop up messages that the program cannot be started. I rebooted the PC again to no avail. I went to the Windows Explorer and tried to start the program with the .exe files to no avail. I looked for a program event or log file and couldn't find one. I rebooted once more and when the same Windows error boxes popped up, I used a screen capture program to gather them all and have attached them here. I'm a PC novice and with careful step by step direction, I'll try to perform what is asked for me. In closing, the Malwarebytes' Program has kept my PC running smooth until this event and I want to regain its use before doing any Internet work which I rely heavily on. Thank you for your attention.

Stevie

sureshift@comcast.net

[AdvancedSetup]

Please do the following and let us know if the issue persists

• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

[Bill361]

Downloaded those two files then performed the tasks as per instructions and entered my ID and License Key numbers. It worked. I now have the program working like it always did. It states it's Version 1.60.0.1800. Is that the latest version? In closing, thank you very much for your quick response and help. "Malwarebytes ..... don't surf the net without it!"

Stevie

sureshift@comcast.net

[Maurice Naggar]

Bill361,

Yes. 1.60.0.1800 is the latest (current) version

[Bill361]

Hello Maurice,

Thank you for the reply and thanks again for the quick responses. Best wishes for the coming New Year.

Stevie