New Version MWB

[Orval]

I installed the update offered automatically (presumably v1.6).

On restarting, although I got to the desktop, I could do nothing there, not even Ctl-Alt-Del.

I had to start in safe mode and uninstall MWB.

Now, even without MWB, I get two 'error' beeps when the desktop loads without an accompanying window to say what they're about.

So what now ??

[Windows XP Home SP-3, MWP Pro]

--

Jim.

[Orval]

I installed the update offered automatically (presumably v1.6).

On restarting, although I got to the desktop, I could do nothing there, not even Ctl-Alt-Del.

I had to start in safe mode and uninstall MWB.

Now, even without MWB, I get two 'error' beeps when the desktop loads without an accompanying window to say what they're about.

So what now ??

Later: I've tried all the fixes offered in other threads - they don't work.

WHAT NOW ???

--

Jim.

[Maurice Naggar]

Hello Orval,

My understanding is that you have de-installed MBAM.

1) Get, save, and then run the utility at the following link

http://www.malwarebytes.org/mbam-clean.exe

When prompted to restart system, allow it to. If not prompted, do a Restart on your own.

2)Now, reinstall Malwarebytes' Anti-Malware.

You may download a fresh copy for the reinstall from the following link:

http://malwarebytes.org/mbam-download.php

Download and SAVE it. Do not run it right out of your browser.

Now, temporarily disable your Anti-Virus app.

Now, run the MBAM setup program.

If you have MBAM PRO (have a license) you will need to reenter your ID and Key afterwards to get the Protection module enabled.

RE-Enable your Anti-Virus when done !

IF the issue is not resolved, again, post a new reply here to this topic.

AND be sure to state the name/version of antivirus app

AND name/version if any 3rd-party firewall and /or security app that are active with Windows startup

AND the "messages" shown on install-failure or after-install issue

Good luck.

[Orval]

Hello Orval,

1) Get, save, and then run the utility at the following link

http://www.malwarebytes.org/mbam-clean.exe

When prompted to restart system, allow it to. If not prompted, do a Restart on your own.

2)Now, reinstall Malwarebytes' Anti-Malware.

You may download a fresh copy for the reinstall from the following link:

http://malwarebytes.org/mbam-download.php

Download and SAVE it. Do not run it right out of your browser.

Now, temporarily disable your Anti-Virus app.

Now, run the MBAM setup program.

Your instructions do not make sense.

"2. Reinstall MWB"

"Download and save it"

"Now, run the MBAM setup program."

I took 'reinstall' to mean just that and I downloaded and ran the update.

The issues remain: I can do nothing on the computer until the clean programme is run

in safe mode.

Do you mean only to run the new version after the point where the AV is disabled ?

Regards,

Jim.

[Orval]

Not running the new version until the end sort of works...

I disabled Avast and ZoneAlarm and reinstalled MWB.

It worked fine until ZoneAlarm was reactivated, then the machine became unstable.

So the problem is that MWB is incompatible with ZoneAlarm or the version of ZA I have:

ZoneAlarm Free Firewall version: 10.1.065.000

vsmon version: 10.1.065.000

Driver version: 10.1.065.000

ZoneAlarm Browser Security: 1.5.350.0

ZoneAlarm ForceField Spyware Scanner: 1.5.350.0

ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0

ZoneAlarm ForceField Spyware Sites Database: 04.155

Shall I look for another firewall or what ?

Regards,

Jim.

[exile360]

Greetings

Please take a look at this post. We're looking into the ZoneAlarm issue.

[Orval]

OK. I think I'll wait until you've sorted the ZA issue.

If it's going to be a while, I'll get another firewall.

Regards,

Jim.