Please help!: MBAM detected/blocked trojans, MBAM uninstalled and won't reinstall after update attempt, computer shuts down instead of...

[xDelia]

Usually I can resolve computer problems with some determined Googling but in the past 4 days my computer keeps accumulating issues that I can't figure out how to solve. I'm hoping the amazing experts on this forum can help me out before I give up and send my computer in for repairs, or attempt to reinstall Windows 7 (would that even help? I'm not sure)

Two things happened around the same time:

1. My computer won't hibernate correctly. I either click hibernate or it hibernates on its own by default, but when I press the power button I get the "Windows did not shut down properly" screen and when I choose to "start up normally" there is a screen I've never seen before that says "Loading files..." and then my computer goes into Startup Repair mode. After a few minutes it detects that kdcom.dll is corrupt. This happens every time, but eventually I can start my computer (sometimes the startup repair fixes it, sometimes the startup repair says it can't automatically fix the problem and shuts down -- but when I restart it it seems okay).

2. MBAM blocked some sort of Trojan (there was a popup). I'm really sorry I don't have access to it anymore but I think it was some sort of Trojan.Agent in svchost.exe . I ran a "full scan" on MBAM and there was one detection of the same file name as the popup so I deleted the virus.

Then I did a system restore to about a week back when my computer was working fine and rescanned. The same virus and I deleted it again -- I also suspected that the Seagate external HD I have connected to my laptop might be infected so I scanned that and there was a trojan, which I deleted.

So the hibernating problem hasn't been going away, and today MBAM popped up with a different virus (I forgot the name! Sorry -- might've been another trojan). I tried to update MBAM so I could rescan but the update asked me to install the newest version. When I tried to I got this error:

C:\Program Files (x86)\Malwarebytes' Anti-Malware\Chameleon\svchost.exe

An error occured while trying to rename a file in the destination directory:

MoveFile failed; code 5.

Access is denied.

Then I couldn't even open the program because of Run-time error 453 regarding a SetLanguagePath ? After some Googling, I downloaded clean-mbam which uninstalled the MBAM I had installed but I couldn't install a new version because of the code 5 error above. (So now I am without MBAM on my computer.) My antivirus is McAfee VirusScan Enterprise ver. 8.7.0i but during one of the restarts I noticed that it was disabled. (I don't think it is anymore, but I can't really tell). I remember in the past malware has disabled MBAM before so I wonder if the infections are causing my problems with MBAM.

Thanks so much for your time and I'm sorry for the lengthy post! I really want to resolve this before I go back to school because I can't get on my school's network without MBAM and McAfee VirusScan installed >_< I'm very bothered by the hibernation issue and I wonder if I should get this checked out by a computer repair company or, alternatively, attempt reinstall Windows 7 by myself.

DDS

Topic Merged

DDS.txt

[Maurice Naggar]

Hello,

Would you advise if you have resolved your issues or if you have sought help elsewhere?

If not resolved and you are not already seeking help elsewhere, I'd like for you to rerun a new (fresh) DDS and Copy & Paste the DDS.txt into a new reply.

If we do not hear back from you in 3 days, this topic will be closed.

Anyone other than original-poster who has similar issues, do not reply here. Start your own topic.

[Maurice Naggar]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!