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After updating to the new version from 1.51 MalwareBytes will no longer start on my win 7 x64 desktop.

Updating through the internal update did not work. I downloaded the installer separately and installed over the top of 1.51

but now it will no longer start. I then uninstalled MalwareBytes and reinstalled it again and it's still not working.

Here's the error report.

Problem signature:

Problem Event Name: APPCRASH

Application Name: mbam.exe

Application Version: 1.60.0.59

Application Timestamp: 4ef23d40

Fault Module Name: mbamcore.DLL

Fault Module Version: 1.60.0.52

Fault Module Timestamp: 4eea37f7

Exception Code: c0000005

Exception Offset: 00060ae0

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: 57dc

Additional Information 2: 57dc1304986dca9230289ffa64901279

Additional Information 3: f6d6

Additional Information 4: f6d61e0147b4b7b60ea78d29b6ff1056

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  • Root Admin

Please do the following:

  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

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