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Mbam update on XP now wont start on 2 machines


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Same problem here! XP SP3, I must say how disappointing this is! I have a paid version, and really don't expect such problems with a program update! This morning, I updated the program as instructed, and rebooted Windows. However, the start up process got stuck, every time! I used safe mode, and system restore, and most fortunately, here I am! Your program would not open - "run time error, invalid procedure". Version 1.5 would not uninstall from Control Panel. I used your MBAM cleanup, and rebooted. All ok, but for now, your program ( that I have paid for ) is not installed. Should I download a full version of 1.6? or re-install 1.5, and not update? How do I know that I will not have the same problem again? Please note that I have AVG running on my system too. Once again, this all seems like too basic an error from you guys! Please advise when I should re-install. For now, I am happy to be up and running! Thanks, Ian.

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Same problem here! XP SP3, I must say how disappointing this is! I have a paid version, and really don't expect such problems with a program update! This morning, I updated the program as instructed, and rebooted Windows. However, the start up process got stuck, every time! I used safe mode, and system restore, and most fortunately, here I am! Your program would not open - "run time error, invalid procedure". Version 1.5 would not uninstall from Control Panel. I used your MBAM cleanup, and rebooted. All ok, but for now, your program ( that I have paid for ) is not installed. Should I download a full version of 1.6? or re-install 1.5, and not update? How do I know that I will not have the same problem again? Please note that I have AVG running on my system too. Once again, this all seems like too basic an error from you guys! Please advise when I should re-install. For now, I am happy to be up and running! Thanks, Ian.

The issue has to do with the uninstaller for 1.51.2 not working properly when the original upgrade install for 1.60 happened. Now that you've run mbam-clean.exe and rebooted, you should be able to install version 1.60 without any further issues.

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The issue has to do with the uninstaller for 1.51.2 not working properly when the original upgrade install for 1.60 happened. Now that you've run mbam-clean.exe and rebooted, you should be able to install version 1.60 without any further issues.

Sorry to tell you this, but....I downloaded and installed version 1.60, and on my next boot, Windows again got stuck at exactly the same place! So, I again used SYSTEM RESTORE, and opened Windows again. I tried to open Malaware Bytes, and got the following message - "program-error-enumerate-languages ( 2,0 ). The system cannot find the file specified" I went back to CONTROL PANEL, only to find that version 1.5 was still installed! I couldn't uninstall, so I ran your CLEAN program. So, no MBAM installed, and now I certainly don't know what to do. My version is a paid version, and installing your program is not allowing Windows to open fully. It gets stuck during start up, with about half the programs open. Now what ??

Thanks

Ian

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  • 4 weeks later...

I am running Windows XP. First problem is, 1.60 scans, finds a couple of aberrant files, then . . . I get an error message that Malware has encountered a problem and must close . . . "sorry for the inconvenience".

I've seen numerous references and lines to a "clean" file, but every effort to download it has been met with opposition that the website or file cannot be found.

I'm stuck.

Winston

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Hello Winston and welcome to Malwarebytes

Sounds like you may have an infection that is causing Malwarebytes to close or crash. Please follow the steps below to get your computer checked and cleaned.

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the

Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions here (http://www.malwarebytes.org/forums/index.php?showtopic=9573), skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification,
    so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

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OPTION 2

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here (http://helpdesk.malwarebytes.org/home)

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site here (http://www.malwarebytes.org/premium-support.php)

Please be patient, someone will assist you as soon as possible.

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