Jump to content

Malwarebytes won't run after update! PLEASE HELP

Recommended Posts

I had some kind of update today and then I decided I would do a quick malwarebytes scan. I clicked "update" and after loading, i got a pop-ip that said PROGRAM_ERROR_LOAD_DATABASE (0, 13, CreateSDK) and then Malwarebytes closed. I tried opening it but it wouldn't open. So I uninstalled/reinstalled it and when I tried updating it, the same thing happened. I uninstalled, reinstalled it again but now it's out of date by 117 days and i still can't update it, so if this is a virus, i have no idea what to do.

If it helps, the update said WinSAT and it happened while starting the computer. I saw a lot of things about i think directx or activex. PLEASE help.

Link to post
Share on other sites

Hello Coreyb,

Please folow this sequence for MBAM removal & re-install:

1) Go to Control Panel and Add-or-Remove programs.

uninstall Malwarebytes' Anti-Malware

Exit Control Panel

2) Logoff and restart your computer

Get, save, and then run the utility at the following link


3)Logoff and restart your computer again.

4)Now, reinstall Malwarebytes' Anti-Malware.

You may download a fresh copy for the reinstall from the following link:


Download and SAVE the file. When download is done, run the file to start install steps.

If your system is Windows Vista or Windows 7, do a RIGHT-Click on the file and select Run as Administrator.

If you purchased MBAM (have a license) you will need to reenter your ID and Key afterwards to get the Protection module enabled.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.