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Error Code 1073


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Few days ago, I install Kaspersky Internet Security 2012 and upon installation, MBAM was removed by KIS . Then I reinstall MBAM and input my license. Today I discover that there is no icon shown on left bottom corner of the screen. I click the icon at desktop and find out it becomes unregisted. I input the license again and while enabling protection, there is an error message showing [sHGet Value] Failed to perform direct action. Error Code 1073.

What actually is the problem? Does it has conflict with latest 2012 version as MBAM works peacefully with KIS 2011?

Please advise any feasbile solution for the problem encountered. Thanks for the assistance!

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  • Root Admin

Please restart your computer.

Then temporarily disable KIS 2012 and run the following.

  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Set Exclusions for Malwarebytes' Anti-Malware in Kaspersky Internet Security and Kaspersky Anti-Virus on 32 bit Windows Versions:


  1. Open Kaspersky and click on Settings in the upper right-hand corner
  2. Click on the right-most icon in the upper left to access Detected Threats and Exclusion Rules
  3. Under Exclusions click on Settings...
  4. In the Trusted zone window that pops up click on the Trusted applications tab
  5. Click on the Add button and select Browse
  6. In the browse window that opens navigate to C:\Program Files\Malwarebytes' Anti-Malware
  7. Double-click on mbam.exe and in the window that pops up, click the box next to each of the items listed in the window so that they are all checked and click on OK
  8. Do the same for each of the following:

    • mbamgui.exe
    • mbamservice.exe

[*]Once that is complete, click on OK to close the exclusions window

[*]Click on Apply at the bottom of the Settings window then click on OK

[*]Close the Kaspersky main window

Set Exclusions for Malwarebytes' Anti-Malware in Kaspersky Internet Security and Kaspersky Anti-Virus on 64 bit Windows Versions:


  1. Open Kaspersky and click on Settings in the upper right-hand corner
  2. Click on the right-most icon in the upper left to access Detected Threats and Exclusion Rules
  3. Under Exclusions click on Settings...
  4. In the Trusted zone window that pops up click on the Trusted applications tab
  5. Click on the Add button and select Browse
  6. In the browse window that opens navigate to C:\Program Files (x86)\Malwarebytes' Anti-Malware
  7. Double-click on mbam.exe and in the window that pops up, click the box next to each of the items listed in the window so that they are all checked and click on OK
  8. Do the same for each of the following:

    • mbamgui.exe
    • mbamservice.exe

[*]Once that is complete, click on OK to close the exclusions window

[*]Click on Apply at the bottom of the Settings window then click on OK

[*]Close the Kaspersky main window

Now make sure KIS 2012 is running, restart your computer and make sure all is still working as expected and let us know.

Thank you.

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