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Hijacked but no malware found...Now what?


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My hotmail account was hijacked. I reset my password, purchased and ran Malwarebytes program but no malware was found. I deleted my contacts but added a bogus one to see if it will get hijacked. I am still receiving and sending unauthorized emails. Looks like the hacker is using my old contact list, am I safe now r is there still an issue since I have not stopped the emails? Please help.

Also, do I have to change my hotmail email accounts to Ebay & Paypal so the hacker can't request a password change to hack into them?

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Greetings and Welcome to Malwarebyte

We don't work on malware removal in this part of the forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.

One of the expert helpers there will give you one on one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

Thank You -

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