Jump to content

Cannot get rid of this virus

Recommended Posts

I keep getting these warning from MBAM that says it has blocked a potentially malicious website, and then gives the process svchost.exe (sometimes pmb.exe) and when I scan it, near or at the very end of the scan, there is one infected object found. I remove it and restart my computer, but it's still there. The file never actually gets removed.

According to norton, its located under C:/Windows/svchost.exe ... I'm guessing I shouldn't delete this file.

Also, after I got this virus, whenever I close my computer and it goes into sleep mode, instead it turns off or restarts when i open it back up. I get the "Windows has closed improperly" screen and I press "start windows normally" but always get the start-up repair screen.

This is the only thing from the quick scan log of importance:

Files Infected:

c:\Windows\svchost.exe (Trojan.Agent) -> Quarantined and deleted successfully.

It's still there.

Link to post
Share on other sites

Greetings :)

We don't work on malware removal in this part of the forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.

One of the expert helpers there will give you one on one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

If you prefer to be assisted via email you may contact support@malwarebytes.org and one of our support staff members will assist you directly.

If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact corporate-support@malwarebytes.org and include full contact details along with your Reference # when you do to ensure that you receive prompt assistance.

Thank you :)

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.