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Is MBAM a general anti virus and malware tool, or just malware specific?


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I was disappointed to find a file I thought suspect was passed as OK under a clean installation of XP Pro with all updates on from MS. I trusted it, ran the .exe file and got a terrible set of infections, the worst being that damned ping.exe virus and something eventually discovered to be Rootkit.ZeroAccess I thought I had rid of everything, then found I could no longer make Firefox my default browser, and was finding both blank and populated windows of IE8 launching. I need the laptop for work, and despite it being freshly loaded with a lot licenced automotive diagnostic stuff I decided to do a full (not quick) re format, and reinstall XP Pro from scratch. With no internet connection I then loaded the Recovery Console files from a virgin MS XP Pro CD, and ran fixMBR and the command to rebuild the boot sector, which I forget. I am now at the stage where I can start installing my applications again, or should I reinstall XP pro again, knowing (hoping...?) the boot sector and MBR are clean? What I also do not fully understand is if MBAM is an adequate standalone virus checker for viruses in general, or just for "malware" whatever that means, which I think could be different things to different people. I now find my trust in AVG (albeit it was only a currently updated free version) gone. If MBAM is not a sufficient tool for all round protection what should I be looking at please? Thanks. GREAT forum.

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Hello Basil and welcome to the MBAM Forums!

Sorry to hear of the rather complicated problems you are having. Your post really needs to be reviewed by some of our more experienced forum members & Moderators, given the complexity of the issues you mentioned.

One thing I can mention is that it is always recommended to have an antivirus (AV) program installed which scans in real-time. I would also suggest you keep Malwarebytes installed. No single AV or antimalware program will catch every single piece of malware floating around on the Internet these days. By having a good AV program installed, keeping it updated regularly, and using a good anti-malware program like Malwarebytes (and UPDATED regularly), you provide yourself with good layers of security against viruses, trojans, and other malware.

Please note...depending upon which AV program you decide to use, be sure to include the necessary exclusions in it for Malwarebytes, and exclusions in Malwarebytes for the AV software, to minimize any potential conflicts. This is particularly important if you are using the MBAM Pro (paid version) which scans in real-time.

Hopefully some of our more knowledgeable forum members, Moderators, & Admins will review your post soon and can provide more help than I can.

Best wishes for a Happy Holiday Season!

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I meant to type "I was disappointed to find a file I thought suspect was passed as OK by a fresh and updated install of AVG Free, under a clean.......". Is there no way to edit posts? Cheers.

Hang around the forum for a while and make some more worthwhile posts, and you will get an Edit Tab.

It is better for new users to just keep adding more information that can be helpful for solving your problems -

Regards -

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:welcome:

Malware stands for Malicious Software which is composed of viruses, spyware, rootkits, backdoors and any other software that intends harm to a computer. Malwarebytes is an antimalware product which focuses on currently active malware. It is intended to be used to aid your existing protection. :) The information on the website is quite conflicting and confusing for some and Malwarebytes' Staff has not yet fixed this.

Sorry to hear that your computer may be infected.

We cannot review scan logs or work on malware detection/removal in this part of the General MBAM forum.

So, please read the following to get started on the cleaning process:

IMPORTANT NOTE: Please do NOT use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

FOR SELF-HELP INFO:

  • Excellent, self-help troubleshooting info for getting MBAM to run on an infected machine can be found here.
  • And there are specific, self-help malware removal instructions here.

FOR EXPERT ASSISTANCE with cleaning your system, there are 3 support options:

  • Option 1 -- Free, Expert advice in the Malware Removal Forum
  • Option 2 -- Free support for paying customers using MBAM PRO -- Contact MBAM Support via email
  • Option 3 -- Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in this area of the forums, you'll need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware-related problems/infections.

  • First, please print out, read and CAREFULLY FOLLOW the directions here, skipping any steps you are unable to complete.
  • If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below:
  • Then please post a NEW topic in the Malware Removal forum.
  • Please do NOT post in an open topic started by another member in the malware removal forum, even if the problem appears to be similar to yours.
  • When posting your new thread, under "options", make sure to select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
    One of the expert helpers there will give you free, one-on-one assistance when one becomes available.

IMPORTANT NOTE: Please do NOT make any further changes to your computer such as (Install/Uninstall programs; use special fix tools; delete files; edit the registry; OR use temp file cleaners, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

IMPORTANT NOTE: Please DO NOT post back to your topic or "bump" it within the first 48 hours.

Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance.

o If there is no reply from any experts after 48 hours, you may reply to the topic, asking for help again.

Or

o You may send a Private Message to a Moderator, asking for assistance.

OPTION 2

Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.

OPTION 3

If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.

Please be patient -- someone will assist you as soon as it is possible.

Thanks very much!

Buttons

PS: Please use the zMn2t.jpgbutton instead of other ones when you reply here and at the other forums, so that it will be easier to read.

NOTE: If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact corporate-support@malwarebytes.org and include full contact details along with your Reference # when you do, in order to ensure that you receive prompt assistance.

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