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Malwarebytes Crashes New Laptop Upon Start-Up


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Hi, my wife and I just bought my mom a Lenovo laptop for Christmas. I had picked up the Pro version of Malwarebytes a couple of weeks ago for her (had bought 2 other copies for our home PC's) and ran into trouble today when I went to install it.

Basically, the PC came with McAfee -- I had uninstalled it. I also uninstalled the Lenovo Internet Security suite which came with the pc. After that, I installed Microsoft Security Essentials, then Malwarebytes and registered the pro version.

While the install went fine and Malwarebytes ran smoothly, after doing a restart it all went to hell. So whenever the PC starts with Malwarebytes, it freezes upon start-up. I can't open/access any programs, necessitating a restart.

My only way to get the PC to run is to go into Safe Mode and uninstall Malwarebytes. Then everything starts and works properly.

Any help or suggestions would be appreciated.

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I would suggest trying the following.

  • Uninstall Microsoft Security Essentials
  • Download and run McAfee removal tool MCPR.exe from here
  • Reboot
  • Download and run MalwareBytes cleanup tool from here
  • Reboot
  • Reinstall Microsft Security Essentials
  • Reinstall Malwarebytes
  • Set exclusions in Malwarebytes & MSE as shown here

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john is correct you will need to run the mcafee removal tool

my new laptop came with mcafee as well and it was a pain to remove

you actually have to uninstall it from the control panel and then reboot and run the removel tool

which is a complete pain to do since you got to go thru 20 steps or so but after that youshouldnt have an issue

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only other thing i can think of is the other security suite that was installed might have left traces behind but i know nothing about that security suite so im afread my advice on that would be useless and id rather not give yo ufalse adivce

try posting in the pc help sub forum explaining all you have done and maybe someone there can give yo ua better hand figuring it out

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  • Root Admin

It's possible that other AV or Security software is installed or that the computer is infected. I would recommend you follow the advise below for further assistance.

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum

so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the
    directions here
    , skipping any steps you are unable to complete.

  • After posting your new post, make sure under
    options
    , you select
    Track this topic
    and choose
    Immediate Email Notification
    ,

    so that you're alerted when someone has replied to your post.

NOTE:

Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

      Or

    • You may send a Private Message to a Moderator asking for assistance.


OPTION 2

Alternatively, as a paying customer, you can contact the help desk at
support@malwarebytes.org
or
here
.

OPTION 3

If you would like to use our
Malwarebytes Premium Services
, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
Malwarebytes Premium Services
support site.

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Add Reply" Add-Reply.png button not the Reply button when you start replying.

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I've had exactly the same problem.

Am still awaiting help from MB support team. They advised to start up in safe mode(if I have free Zone Alarm, which I do) and uncheck the option 'Start Protection Module with Windows.' It hasn't worked. Everything still freezes when I enable the protection module.

I now have no online real time protection. And after how many times I have seen it block stuff I am a little wary to go on line, especially p2p.

I am running XP, so no MSE. I have Avast free edition.

Anyone else know what's going on?

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I've had exactly the same problem.

Am still awaiting help from MB support team. They advised to start up in safe mode(if I have free Zone Alarm, which I do) and uncheck the option 'Start Protection Module with Windows.' It hasn't worked. Everything still freezes when I enable the protection module.

I now have no online real time protection. And after how many times I have seen it block stuff I am a little wary to go on line, especially p2p.

I am running XP, so no MSE. I have Avast free edition.

Anyone else know what's going on?

Yes, the issue with ZoneAlarm has not yet been resolved. If you enable the protection module for Malwarebytes while ZoneAlarm Free is active on Windows XP, the system will freeze. We're still looking into this issue to find a resolution to the problem.

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It doesn't surprise me that it's something to do with Free Zone Alarm. There was a new version released a week or so back which caused a lot of complaints, if u check out the opinions on CNet of the new version you'll see what I mean. Anyway I was lucky and had trouble installing the new version and did a google and found out all the problems people were having with it, so I stayed with the previous version; until I find another good free firewall(hint hint for suggestions). Anyway I have also checked Avast and I am up to date so...

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Some of you with issues on firewalls should note the comments about alternate free firewalls Outpost Firewall or Comodo Free Edition Firewall by member CoolFinalFan

at this post http://forums.malwarebytes.org/index.php?app=forums&module=forums&section=findpost&pid=511171

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