MBAM Not Responding

[dashelter]

I install the latest MBAM. However, when I click on it, it does not respond at all.

I may be infected.

Here's my HJT log:

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 12:28:29 PM, on 12/21/2011

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

E:\WINDOWS\System32\smss.exe

E:\PROGRA~1\AVG\AVG2012\avgrsx.exe

E:\Program Files\AVG\AVG2012\avgcsrvx.exe

E:\WINDOWS\system32\winlogon.exe

E:\WINDOWS\system32\services.exe

E:\WINDOWS\system32\lsass.exe

E:\WINDOWS\system32\svchost.exe

E:\WINDOWS\System32\svchost.exe

E:\WINDOWS\system32\spoolsv.exe

E:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe

E:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

E:\Program Files\AVG\AVG2012\avgwdsvc.exe

E:\Program Files\Bonjour\mDNSResponder.exe

E:\Program Files\Java\jre6\bin\jqs.exe

E:\WINDOWS\system32\svchost.exe

E:\Program Files\AVG\AVG2012\avgnsx.exe

E:\Program Files\AVG\AVG2012\avgemcx.exe

E:\Program Files\StartNow Toolbar\ToolbarUpdaterService.exe

E:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe

E:\Program Files\Western Digital\WD SmartWare\Front Parlor\WDSmartWareBackgroundService.exe

E:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

E:\Program Files\AVG\AVG2012\AVGIDSAgent.exe

E:\WINDOWS\Explorer.EXE

E:\Program Files\AVG\AVG2012\avgtray.exe

E:\WINDOWS\RTHDCPL.EXE

E:\Program Files\Common Files\Java\Java Update\jusched.exe

E:\Program Files\Epson Software\Event Manager\EEventManager.exe

E:\Program Files\Epson Software\FAX Utility\FUFAXSTM.exe

E:\Program Files\Citrix\ICA Client\redirector.exe

E:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

E:\Program Files\iTunes\iTunesHelper.exe

E:\WINDOWS\system32\ctfmon.exe

E:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIGMA.EXE

E:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

E:\Program Files\Nikon\PictureProject\NkbMonitor.exe

E:\Program Files\iPod\bin\iPodService.exe

E:\Program Files\Internet Explorer\iexplore.exe

E:\Program Files\Internet Explorer\iexplore.exe

E:\Program Files\Citrix\ICA Client\wfcrun32.exe

E:\Program Files\Citrix\ICA Client\concentr.exe

E:\Program Files\Citrix\ICA Client\Receiver\Receiver.exe

E:\Program Files\Yahoo!\Companion\Installs\cpn0\ytbb.exe

E:\Program Files\Internet Explorer\iexplore.exe

E:\WINDOWS\system32\msiexec.exe

E:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R3 - URLSearchHook: YTNavAssistPlugin Class - {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - E:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll

O1 - Hosts: 66.98.148.65 auto.search.msn.com

O1 - Hosts: 66.98.148.65 auto.search.msn.es

O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - E:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - E:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: CtxIEInterceptorBHO - {2C4631FF-5CC8-4EBC-A0DF-34C92291759E} - E:\Program Files\Citrix\ICA Client\IEInterceptor.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - E:\Program Files\AVG\AVG2012\avgssie.dll

O2 - BHO: StartNow Toolbar Helper - {6E13D095-45C3-4271-9475-F3B48227DD9F} - E:\Program Files\StartNow Toolbar\Toolbar32.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - E:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - E:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - E:\Program Files\Google\GoogleToolbarNotifier\5.7.7018.1622\swg.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - E:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - E:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - E:\Program Files\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - E:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll

O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - E:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll

O3 - Toolbar: StartNow Toolbar - {5911488E-9D1E-40ec-8CBB-06B231CC153F} - E:\Program Files\StartNow Toolbar\Toolbar32.dll

O4 - HKLM\..\Run: [AVG_TRAY] "E:\Program Files\AVG\AVG2012\avgtray.exe"

O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE

O4 - HKLM\..\Run: [skyTel] SkyTel.EXE

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

O4 - HKLM\..\Run: [sunJavaUpdateSched] "E:\Program Files\Common Files\Java\Java Update\jusched.exe"

O4 - HKLM\..\Run: [EEventManager] "E:\Program Files\Epson Software\Event Manager\EEventManager.exe"

O4 - HKLM\..\Run: [FUFAXSTM] "E:\Program Files\Epson Software\FAX Utility\FUFAXSTM.exe"

O4 - HKLM\..\Run: [Adobe ARM] "E:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKLM\..\Run: [ConnectionCenter] "E:\Program Files\Citrix\ICA Client\redirector.exe" /startup

O4 - HKLM\..\Run: [GrooveMonitor] "E:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"

O4 - HKLM\..\Run: [APSDaemon] "E:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"

O4 - HKLM\..\Run: [iTunesHelper] "E:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\RunOnce: [ZTBHotfix5] "E:\WINDOWS\system32\config\SYSTEM~1\LOCALS~1\Temp\ToolbarUpdate.exe" -REBOOT

O4 - HKCU\..\Run: [ctfmon.exe] E:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [WorkForce 840(Network)] E:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIGMA.EXE /FU "E:\WINDOWS\TEMP\E_S1B5.tmp" /EF "HKCU"

O4 - HKCU\..\Run: [swg] "E:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

O4 - Global Startup: Microsoft Office.lnk = E:\Program Files\Microsoft Office\Office10\OSA.EXE

O4 - Global Startup: NkbMonitor.exe.lnk = E:\Program Files\Nikon\PictureProject\NkbMonitor.exe

O8 - Extra context menu item: Download with Mipony - file://E:\Program Files\MiPony\Browser\IEContext.htm

O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - E:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - E:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - E:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - E:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - E:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - E:\Program Files\Yahoo!\Common\Yinsthelper.dll

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - E:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - E:\Program Files\AVG\AVG2012\avgpp.dll

O18 - Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - E:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - E:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - E:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - E:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - E:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - E:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - E:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - E:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - E:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - E:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - E:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - E:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - E:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - E:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - E:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O18 - Filter hijack: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - E:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll

O20 - AppInit_DLLs: E:\PROGRA~1\Citrix\ICACLI~1\RSHook.dll

O20 - Winlogon Notify: freewat - freewat.dll (file missing)

O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - E:\WINDOWS\system32\browseui.dll

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - E:\WINDOWS\system32\browseui.dll

O23 - Service: Apple Mobile Device - Apple Inc. - E:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - E:\Program Files\AVG\AVG2012\AVGIDSAgent.exe

O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - E:\Program Files\AVG\AVG2012\avgwdsvc.exe

O23 - Service: Bonjour Service - Apple Inc. - E:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: EpsonBidirectionalService - SEIKO EPSON CORPORATION - E:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe

O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - E:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - E:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: Google Software Updater (gusvc) - Google - E:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: iPod Service - Apple Inc. - E:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - E:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: Updater Service for StartNow Toolbar - Unknown owner - E:\Program Files\StartNow Toolbar\ToolbarUpdaterService.exe

O23 - Service: WD SmartWare Drive Manager (WDDMService) - WDC - E:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe

O23 - Service: WD SmartWare Background Service (WDSmartWareBackgroundService) - Memeo - E:\Program Files\Western Digital\WD SmartWare\Front Parlor\WDSmartWareBackgroundService.exe

O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - E:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--

End of file - 12654 bytes

Please help.

Thanks.

[Maurice Naggar]

Hello,

Would you advise if you have resolved your issues or if you have sought help elsewhere?

If not resolved and you are not already seeking help elsewhere, I'd like for you to rerun a new (fresh) DDS and Copy & Paste the DDS.txt into a new reply into this Topic.

Read and follow the directions >> here << , skipping any steps you are unable to complete.

Anyone other than original-poster who has similar issues, do not reply here. Start your own topic.

[Maurice Naggar]

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.