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Wnidows 7 BSOD


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Hi everyone,

I've been using malwarebytes for some time now and use to only run it whenever I needed to.

Just recently, I installed mbam-consumer version 1.51.2.1300 and bought a license for it.

I had it set to run on windows startup and when I went to a website that was marked as a counterfeit canada-goose site, malwarebytes blocked the IP of the site that I was at. When I went to open the main page of mbam, I got a BSOD. The comp restarted and it gave me this report.

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 4105

Additional information about the problem:

BCCode: f4

BCP1: 00000003

BCP2: 86C97948

BCP3: 86C97AB4

BCP4: 82230D60

OS Version: 6_1_7601

Service Pack: 1_0

Product: 256_1

Files that help describe the problem:

C:\Windows\Minidump\122011-21621-01.dmp

C:\Users\Vista\AppData\Local\Temp\WER-63040-0.sysdata.xml

Attached is the zipped minidump.

The BSOD only happens when I try to run mbam. Either from the the desktop icon or by double clicking the icon by the clock.

I did a scan with another anti malware proggy and it didn't find anything like a fake anti virus or fake anti malware programs.

I tried uninstalling malwarebytes but just got continued BSOD's every time I tried to uninstall it.

Now I don't see the icon beside the clock anymore when I restart the comp. A few minutes after restarting mbam pops up an error saying [OpenEvent] failed to perform desired action Error:2 I click OK, it goes away.

I need to know what the problem is and how to fix it.

Thanks in advance.

hoofie

122011-21621-01.zip

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Hello and :welcome:

It is possible that your version of Malwarebytes may have become corrupt, lets try the instructions below, which should correct your issue.

Please do the following:


  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

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Well, I got mbam working properly again but I had to do a system restore because even the clean file was giving me a BSOD.

Then I installed version 1.60.0.1400 and used my license key with it.

I think it was a disk read problem with my hard disk drive.

Thanks for the help.

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