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After malware removal, "All Programs" is missing


steambc

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I successfully removed an influx of malware that hid the user's user account, documents, desktop icons, etc.

I used "unhide.exe" and got it all back.

However, when I click the "Start" button, "All Programs" is completely empty in the left column and the only thing showing in the right column is "Computer". That means "Control Panel", "Documents", "Devices", etc. are missing.

Is there a way to get this stuff back? All else seems normal except for this residual damage.

Thanks!

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  • 1 month later...

Hello,

Please advise if you still have the same issues or if you have otherwise resolved them.

If not resolved, and you desire guided help here, do rerun the DDS program and post back copy of contents of DDS.txt file.

If we do not hear back from you in 4 days, this thread will be closed.

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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