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Firefox redirect virus and cannot access any antivirus sites


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Hello,

I have the Firefox/ redirect problem also and cannot access any Antivirus websites such as McAfee or Trend Micro or Malwarebytes (currently using a noninfected computer to post this). I have run CCleaner and downloaded "mbam-setup.exe" but after selecting the option to "Run" the file, nothing else happens to install Malwarebytes. I have tried to run other antivirue programs from a cd I created and copied onto c:\ and they wont run either.

I have an a version of F-secure antivirus from charter installed but cannot update it or download a new copy because the infected computer cannot access any antivirus websites. It is always a "Failed to Connect" or "Not Connected to Internet" error even though other websites are working. Any other web site will show up but will not connect to trend micro. Yet, if I ping thru the dos window, it pings fine. I removed everything from the \etc\hosts file. When I try to eamil myself a antivirus file and save it to hard drive, it seems to get saved as html and will not run.

All of these issues occur Mozilla Firefox 3.0.5. I really dont want to reformat as I have some progs will no re-install disks

I emailed myself HiJackThis from a noninfected computer to the infected computer and ran HiJackThis. I emailed myself back the HiJackThis log which is attached and also, pasted below.

Many thanks and appreciation for any suggestions or help!

Rob

this is the hijack

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 10:20:04 PM, on 1/17/2009

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16762)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Windows Defender\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Charter Security Suite\Anti-Virus\fsgk32st.exe

C:\Program Files\Charter Security Suite\Common\FSMA32.EXE

C:\Program Files\Charter Security Suite\Anti-Virus\FSGK32.EXE

C:\Program Files\Charter Security Suite\Common\FSMB32.EXE

C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe

C:\Program Files\Logitech\QuickCam\Quickcam.exe

C:\Program Files\Charter Security Suite\Common\FSM32.EXE

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\Program Files\Logitech\MouseWare\system\em_exec.exe

C:\Program Files\Charter Security Suite\Common\FCH32.EXE

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\WINDOWS\system32\nvsvc32.exe

C:\Program Files\Raxco\PerfectDisk\PDAgent.exe

C:\Program Files\CyberLink\Shared files\RichVideo.exe

C:\Program Files\Charter Security Suite\Anti-Virus\fsqh.exe

C:\Program Files\Charter Security Suite\FSPC\fspc.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Charter Security Suite\FSGUI\fsguidll.exe

C:\Program Files\Charter Security Suite\Anti-Virus\fssm32.exe

C:\Program Files\Charter Security Suite\FSAUA\program\fsaua.exe

C:\Program Files\Raxco\PerfectDisk\PDEngine.exe

C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe

C:\Program Files\Charter Security Suite\FWES\Program\fsdfwd.exe

C:\Program Files\Charter Security Suite\FSAUA\program\fsus.exe

C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe

C:\Program Files\Charter Security Suite\Anti-Virus\fsav32.exe

C:\Program Files\Charter Security Suite\Common\FAMEH32.EXE

C:\Program Files\Charter Security Suite\FSGUI\scanwizard.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

C:\Program Files\Mozilla Firefox\firefox.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll

O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll

O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide

O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe

O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe

O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"

O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide

O4 - HKLM\..\Run: [bluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent

O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\Charter Security Suite\Common\FSM32.EXE" /splash

O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\Charter Security Suite\FSGUI\TNBUtil.exe" /CHECKALL /WAITFORSW

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')

O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm

O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm

O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm

O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll

O9 - Extra button: Parental... - {200DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\Charter Security Suite\FSPC\fspcmsie.dll

O9 - Extra button: (no name) - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\Charter Security Suite\FSPC\fspcmsie.dll

O9 - Extra 'Tools' menuitem: Parental... - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\Charter Security Suite\FSPC\fspcmsie.dll

O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1171127148401

O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - F-Secure Corporation - C:\Program Files\Charter Security Suite\Anti-Virus\fsgk32st.exe

O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: F-Secure Automatic Update Agent (FSAUA) - F-Secure Corporation - C:\Program Files\Charter Security Suite\FSAUA\program\fsaua.exe

O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\Charter Security Suite\FWES\Program\fsdfwd.exe

O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Program Files\Charter Security Suite\Common\FSMA32.EXE

O23 - Service: F-Secure ORSP Client (FSORSPClient) - F-Secure Corporation - C:\Program Files\Charter Security Suite\ORSP Client\fsorsp.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe

O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe

O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe

O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe

O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe

O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe

--

End of file - 11667 bytes

not sure if this will help but this is other log

ScanSpyware 3.9 (Build 1.4)

===========================

Scan Log created at: January 22, 2009 [09:09:03 PM] (GMT-05:00)

Platform: Microsoft Windows XP Professional Service Pack 2 (build 2600)

MSIE: Internet Explorer 6.0.2900

Processes

=========

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe

C:\Program Files\Charter Security Suite\Anti-Virus\fsgk32st.exe

C:\Program Files\Charter Security Suite\Common\FSMA32.EXE

C:\Program Files\Charter Security Suite\Anti-Virus\FSGK32.EXE

C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

C:\Program Files\Charter Security Suite\Common\FSMB32.EXE

C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\Program Files\CyberLink\Shared files\RichVideo.exe

C:\Program Files\Charter Security Suite\Common\FCH32.EXE

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Charter Security Suite\Common\FAMEH32.EXE

C:\Program Files\Charter Security Suite\Anti-Virus\fsqh.exe

C:\Program Files\Charter Security Suite\FSPC\fspc.exe

C:\Program Files\Charter Security Suite\FSAUA\program\fsaua.exe

C:\Program Files\Charter Security Suite\Anti-Virus\fssm32.exe

C:\Program Files\Charter Security Suite\ORSP Client\fsorsp.exe

C:\Program Files\Charter Security Suite\FWES\Program\fsdfwd.exe

C:\WINDOWS\System32\alg.exe

C:\Program Files\Charter Security Suite\FSAUA\program\fsus.exe

C:\Program Files\Charter Security Suite\Anti-Virus\fsav32.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe

C:\Program Files\Logitech\MouseWare\system\em_exec.exe

C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe

C:\Program Files\Logitech\QuickCam\Quickcam.exe

C:\Program Files\Charter Security Suite\Common\fsm32.exe

C:\Program Files\Charter Security Suite\FSGUI\fsguidll.exe

C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Trend Micro\Web Protection Add-On\TMWebProtectLite.exe

C:\WINDOWS\system32\msiexec.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\ScanSpyware\3.9.1.4\scanspyware.exe

C:\WINDOWS\regedit.exe

LSPs

====

C:\WINDOWS\system32\wshbth.dll (Bluetooth Namespace)

C:\WINDOWS\System32\mswsock.dll (Tcpip)

C:\WINDOWS\System32\winrnr.dll (NTDS)

C:\WINDOWS\System32\mswsock.dll (Network Location Awareness (NLA) Namespace)

C:\Program Files\Charter Security Suite\FSPS\program\FSLSP.DLL (Protocol Handler)

C:\WINDOWS\system32\mswsock.dll (Protocol Handler)

C:\WINDOWS\system32\rsvpsp.dll (Protocol Handler)

Internet Explorer Settings

==========================

HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?p...amp;ar=iesearch

HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.com/

HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\system32\blank.htm

HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main,Use Custom Search URL = 0

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft.com/isapi/redir.dll?p...amp;ar=iesearch

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.msn.com/

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Search,SearchAssistant = C:\WINDOWS\system32\blank.htm

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 0

HOSTS

=====

127.0.0.1 localhost

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  • Root Admin

Please visit this webpage for instructions for downloading ComboFix to your
DESKTOP
:
how-to-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

NOTE!!:

You must save and run
ComboFix.exe
on your DESKTOP and not from any other folder.

Also,
DO NOT
click the mouse or launch any other applications while this is running or it may stall the program

Additional links to download the tool:

Note:

The
Windows Recovery Console
will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  • Click
    Yes
    to allow ComboFix to continue scanning for malware.

  • When the tool is finished, it will produce a report for you.

  • Please post the
    C:\ComboFix.txt
    along with a
    new HijackThis log
    so we may continue cleaning the system.

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  • Root Admin

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

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