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Hi! So recently, somehow I contracted a virus. It's a virus that masks itself as an antivirus program. It wouldn't let me open any programs, so I shut down and turned my computer back on and did safe mode with networking. From there I opened Malwarebytes and did a full system scan. 4 infected things came up. One of which was PUP.BitMiner, but the box beside it wasn't checked in. I don't know what to do with it- Is this a virus, or no? I looked online and found someone saying that PUP. might mean unwanted file but not necessarily anything malicious.. I have no idea.

It says PUP.BitMiner Category: File Item: c:\\Windows\assembly\temp\kwrd.dll

I'm not very computer literate, and am really new to windows. Any help is appreciated. Thorough explanations that are easy to understand would be great.. Thanks!!

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Greetings and welcome :)

PUP means Potentially Unwanted Program. Items categorized this way are generally not necessarily malicious, but can do things that may be undesirable. I would personally recommend checking the box next to it and removing it, as that particular item (BitMiner) has been bundled with infections lately, and that's likely how it got on your computer. If you are still seeing signs of infection then I would also recommend that you do the following to receive expert assistance with getting your system cleaned up and back in proper working condition:

Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.

One of the expert helpers there will give you one on one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

If you prefer to be assisted via email you may contact support@malwarebytes.org and one of our support staff members will assist you directly.

If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact corporate-support@malwarebytes.org and include full contact details along with your Reference # when you do to ensure that you receive prompt assistance.

Thank you :)

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