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Malware - "agihelper.AGUtils"

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All of the sudden one day - Bing took over as my search engine - I did not download it. I had Google and now I can not get it back. I am getting constant script errors. Everything is running very slowly.

I found "agihelper.AGUtils" on my computer in programs. I googled it and it is said to be Malware. Each website I went to said something different about it and had different ways to remove it - most of the time this malware came back after removal.

I downloaded Malwarebytes (free edition) and ran full scan. It was not found!

Now I am getting a new error, (as well as the script errors) which says:

“Windows Internet Explorer – Errors on this webpage might cause it to work incorrectly.”

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; HPDTDF; .NET4.0C; BOIE9;ENUS)

Timestamp: Sat, 17 Dec 2011 02:37:16 UTC

Message: 'jQuery' is undefined



DDS (Ver_2011-08-26.01) - NTFSAMD64

Internet Explorer: 9.0.8112.16421

Run by jane doe at 9:36:21 on 2011-12-17

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.2815.1193 [GMT -7:00]


AV: AVG Internet Security 2012 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}

SP: AVG Internet Security 2012 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

FW: AVG Firewall *Enabled* {621CC794-9486-F902-D092-0484E8EA828B}


============== Running Processes ===============




C:\Windows\system32\svchost.exe -k DcomLaunch


C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService


C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files (x86)\IObit\IObit Malware Fighter\IMFsrv.exe

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Program Files (x86)\IObit\Advanced SystemCare 4\ASCService.exe

C:\Program Files (x86)\AVG\AVG2012\avgfws.exe

C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe

C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe

C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe

C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE

c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe

C:\Program Files (x86)\PDF Complete\pdfsvc.exe

C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe

C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Program Files (x86)\AVG\AVG2012\AVGIDSAgent.exe

C:\Program Files (x86)\AVG\AVG2012\avgnsa.exe

C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcAppFlt.exe

C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe

C:\Program Files (x86)\AVG\AVG2012\avgemca.exe

C:\Program Files (x86)\AVG\AVG2012\avgrsa.exe

C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE

C:\Program Files (x86)\AVG\AVG2012\avgcsrva.exe


C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted


C:\Program Files (x86)\AVG\AVG2012\avgcsrva.exe


C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe






C:\Program Files (x86)\IObit\Advanced SystemCare 4\PMonitor.exe

C:\Program Files (x86)\IObit\Smart Defrag 2\SmartDefrag.exe

C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe

C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe

C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE


C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files (x86)\IObit\Advanced SystemCare 4\ASCTray.exe


C:\Users\jane doe\AppData\Roaming\CBS Interactive\CNET TechTracker\TechTracker.exe

C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe

C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin

C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe

C:\Program Files (x86)\AVG\AVG2012\avgtray.exe

C:\Program Files (x86)\Webshots\\webshots.scr

C:\Program Files (x86)\ScanSoft\OmniPageSE4\OpWareSE4.exe

C:\Program Files (x86)\Common Files\Nikon\Monitor\NkMonitor.exe

C:\Windows\System32\svchost.exe -k LocalServicePeerNet


C:\Windows\system32\svchost.exe -k SDRSVC


C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe


C:\Windows\system32\svchost.exe -k imgsvc

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

c:\program files (x86)\aol mail toolbar\aolmailtbServer.exe


C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe










============== Pseudo HJT Report ===============


uStart Page = hxxp://www.aol.com/?ncid=toolbar

uWindow Title = Internet Explorer, optimized for Bing and MSN

mURLSearchHooks: AOL Mail Toolbar Search Class: {98572e47-b5fe-43de-9aea-492a1d3064cd} - C:\Program Files (x86)\AOL Mail Toolbar\aolmailtb.dll

mWinlogon: Userinit=userinit.exe,

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll

BHO: RoboForm BHO: {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll

BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

BHO: hpBHO Class: {abd3b5e1-b268-407b-a150-2641dab8d898} - C:\Program Files (x86)\Common Files\Homepage Protection\HomepageProtection.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

BHO: AOL Mail Toolbar Loader: {fbea8524-8c72-4208-9d12-7fb73e9926eb} - C:\Program Files (x86)\AOL Mail Toolbar\aolmailtb.dll

TB: &RoboForm: {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll

TB: AOL Mail Toolbar: {a3704fa3-dbf6-46b5-b95e-0677dfd39577} - C:\Program Files (x86)\AOL Mail Toolbar\aolmailtb.dll

TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

uRun: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

uRun: [Advanced SystemCare 4] C:\Program Files (x86)\IObit\Advanced SystemCare 4\ASCTray.exe

uRun: [RoboForm] "C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"

mRun: [HP Software Update] c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe

mRun: [PDF Complete] C:\Program Files (x86)\PDF Complete\pdfsty.exe

mRun: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"

mRun: [sSBkgdUpdate] "C:\Program Files (x86)\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot

mRun: [OpwareSE4] "C:\Program Files (x86)\ScanSoft\OmniPageSE4\OpwareSE4.exe"

mRun: [Nikon Transfer Monitor] C:\Program Files (x86)\Common Files\Nikon\Monitor\NkMonitor.exe

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"

mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

StartupFolder: C:\Users\JANEDO~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\CNETTE~1.LNK - C:\Users\jane doe\AppData\Roaming\CBS Interactive\CNET TechTracker\TechTracker.exe

StartupFolder: C:\Users\JANEDO~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\OPENOF~1.LNK - C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe

StartupFolder: C:\Users\JANEDO~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Webshots.lnk - C:\Program Files (x86)\Webshots\\Launcher.exe

mPolicies-explorer: NoActiveDesktop = 1 (0x1)

mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)

mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)

mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)

mPolicies-system: EnableUIADesktopToggle = 0 (0x0)

IE: Customize Menu - file://C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html

IE: Fill Forms - file://C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboFormComFillForms.html

IE: RoboForm Toolbar - file://C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html

IE: Save Forms - file://C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboFormComSavePass.html

IE: {320AF880-6646-11D3-ABEE-C5DBF3571F46} - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboFormComFillForms.html

IE: {320AF880-6646-11D3-ABEE-C5DBF3571F49} - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboFormComSavePass.html

IE: {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} - hxxp://www.pcpitstop.com/betapit/PCPitStop.CAB

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab

DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} - hxxp://utilities.pcpitstop.com/Optimize3/pcpitstop2.dll

TCP: DhcpNameServer =

TCP: Interfaces\{FDBC2F9D-F281-4A5F-8420-5B727B8092E7} : DhcpNameServer =

Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll

BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO-X64: AcroIEHelperStub - No File

BHO-X64: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll

BHO-X64: WormRadar.com IESiteBlocker.NavFilter - No File

C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll

BHO-X64: RoboForm BHO - No File

BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

BHO-X64: hpBHO Class: {ABD3B5E1-B268-407B-A150-2641DAB8D898} - C:\Program Files (x86)\Common Files\Homepage Protection\HomepageProtection.dll

BHO-X64: HelloWorldBHO - No File

BHO-X64: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

BHO-X64: AOL Mail Toolbar Loader: {fbea8524-8c72-4208-9d12-7fb73e9926eb} - C:\Program Files (x86)\AOL Mail Toolbar\aolmailtb.dll

BHO-X64: AOL Mail Toolbar Loader - No File

TB-X64: &RoboForm: {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll

TB-X64: AOL Mail Toolbar: {a3704fa3-dbf6-46b5-b95e-0677dfd39577} - C:\Program Files (x86)\AOL Mail Toolbar\aolmailtb.dll

TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

mRun-x64: [HP Software Update] c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe

mRun-x64: [PDF Complete] C:\Program Files (x86)\PDF Complete\pdfsty.exe

mRun-x64: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"

mRun-x64: [sSBkgdUpdate] "C:\Program Files (x86)\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot

mRun-x64: [OpwareSE4] "C:\Program Files (x86)\ScanSoft\OmniPageSE4\OpwareSE4.exe"

mRun-x64: [Nikon Transfer Monitor] C:\Program Files (x86)\Common Files\Nikon\Monitor\NkMonitor.exe

mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun-x64: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"

mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

IE-X64: {320AF880-6646-11D3-ABEE-C5DBF3571F46} - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboFormComFillForms.html

IE-X64: {320AF880-6646-11D3-ABEE-C5DBF3571F49} - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboFormComSavePass.html

IE-X64: {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html


============= SERVICES / DRIVERS ===============


R0 AVGIDSEH;AVGIDSEH;C:\Windows\system32\DRIVERS\AVGIDSEH.Sys --> C:\Windows\system32\DRIVERS\AVGIDSEH.Sys [?]

R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\system32\DRIVERS\avgrkx64.sys --> C:\Windows\system32\DRIVERS\avgrkx64.sys [?]

R0 SmartDefragDriver;SmartDefragDriver;C:\Windows\system32\Drivers\SmartDefragDriver.sys --> C:\Windows\system32\Drivers\SmartDefragDriver.sys [?]

R1 Avgfwfd;AVG network filter service;C:\Windows\system32\DRIVERS\avgfwd6a.sys --> C:\Windows\system32\DRIVERS\avgfwd6a.sys [?]

R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\system32\DRIVERS\avgldx64.sys --> C:\Windows\system32\DRIVERS\avgldx64.sys [?]

R1 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\system32\DRIVERS\avgmfx64.sys --> C:\Windows\system32\DRIVERS\avgmfx64.sys [?]

R1 Avgtdia;AVG TDI Driver;C:\Windows\system32\DRIVERS\avgtdia.sys --> C:\Windows\system32\DRIVERS\avgtdia.sys [?]

R2 AdobeARMservice;Adobe Acrobat Update Service;C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2011-6-6 64952]

R2 AdvancedSystemCareService;Advanced SystemCare Service;C:\Program Files (x86)\IObit\Advanced SystemCare 4\ASCService.exe [2011-9-11 328536]

R2 avgfws;AVG Firewall;C:\Program Files (x86)\AVG\AVG2012\avgfws.exe [2011-11-23 2391832]

R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2012\AVGIDSAgent.exe [2011-10-12 4433248]

R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe [2011-8-2 192776]

R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2010-10-20 821664]

R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2011-6-21 85560]

R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-8-5 291896]

R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2011-3-28 94264]

R2 IMFservice;IMF Service;C:\Program Files (x86)\IObit\IObit Malware Fighter\IMFsrv.exe [2011-9-11 820568]

R2 pdfcDispatcher;PDF Document Manager;C:\Program Files (x86)\PDF Complete\pdfsvc.exe [2011-1-6 1119768]

R2 RoxioNow Service;RoxioNow Service;C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe [2010-9-11 399344]

R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2010-9-14 508264]

R3 AVGIDSDriver;AVGIDSDriver;C:\Windows\system32\DRIVERS\AVGIDSDriver.Sys --> C:\Windows\system32\DRIVERS\AVGIDSDriver.Sys [?]

R3 AVGIDSFilter;AVGIDSFilter;C:\Windows\system32\DRIVERS\AVGIDSFilter.Sys --> C:\Windows\system32\DRIVERS\AVGIDSFilter.Sys [?]

R3 Sftfs;Sftfs;C:\Windows\system32\DRIVERS\Sftfslh.sys --> C:\Windows\system32\DRIVERS\Sftfslh.sys [?]

R3 Sftplay;Sftplay;C:\Windows\system32\DRIVERS\Sftplaylh.sys --> C:\Windows\system32\DRIVERS\Sftplaylh.sys [?]

R3 Sftredir;Sftredir;C:\Windows\system32\DRIVERS\Sftredirlh.sys --> C:\Windows\system32\DRIVERS\Sftredirlh.sys [?]

R3 Sftvol;Sftvol;C:\Windows\system32\DRIVERS\Sftvollh.sys --> C:\Windows\system32\DRIVERS\Sftvollh.sys [?]

R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2010-9-14 219496]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-7-7 136176]

S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-7-7 136176]

S3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]

S3 PCPitstop Scheduling;PCPitstop Scheduling;C:\Program Files (x86)\PCPitstop\PCPitstopScheduleService.exe [2011-6-23 86016]

S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]


=============== Created Last 30 ================


2011-12-17 14:33:56 388096 ----a-r- C:\Users\jane doe\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe

2011-12-17 14:33:56 -------- d-----w- C:\Program Files (x86)\Trend Micro

2011-12-16 01:45:40 43520 ----a-w- C:\Windows\System32\csrsrv.dll

2011-12-16 01:45:37 3145216 ----a-w- C:\Windows\System32\win32k.sys

2011-12-16 01:45:35 723456 ----a-w- C:\Windows\System32\EncDec.dll

2011-12-16 01:45:35 534528 ----a-w- C:\Windows\SysWow64\EncDec.dll

2011-12-16 01:45:33 2048 ----a-w- C:\Windows\SysWow64\tzres.dll

2011-12-16 01:45:33 2048 ----a-w- C:\Windows\System32\tzres.dll

2011-12-14 22:27:20 -------- d-----w- C:\_OTL

2011-12-14 04:26:30 -------- d-----w- C:\Users\jane doe\AppData\Roaming\AVG2012

2011-12-14 04:26:02 -------- d-----w- C:\ProgramData\AVG2012

2011-12-11 15:05:45 -------- d-----w- C:\Users\jane doe\AppData\Roaming\Malwarebytes

2011-12-11 15:05:33 -------- d-----w- C:\ProgramData\Malwarebytes

2011-12-11 15:05:29 25416 ----a-w- C:\Windows\System32\drivers\mbam.sys

2011-12-11 15:05:29 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware

2011-11-24 04:19:49 -------- d-----w- C:\Users\jane doe\AppData\Roaming\NewSoft

2011-11-24 04:19:25 -------- d-----w- C:\Users\jane doe\AppData\Local\NewSoft

2011-11-22 20:31:42 -------- d-----w- C:\Users\jane doe\AppData\Local\{BF967531-7977-42B8-8EFC-6AE4E84DBA06}

2011-11-22 20:31:31 -------- d-----w- C:\Users\jane doe\AppData\Local\{EEC6B9D8-6033-4E65-9D5D-0EE4B9A0DC70}

2011-11-22 20:30:57 -------- d-----w- C:\Users\jane doe\AppData\Local\{C365F9F9-BC0F-442B-BFB5-513CE101D0E5}

2011-11-22 20:30:46 -------- d-----w- C:\Users\jane doe\AppData\Local\{0BEDEC32-CE64-47C3-BC30-DE12D1838105}

2011-11-21 06:40:33 -------- d-----w- C:\Users\jane doe\AppData\Local\Apple Computer

2011-11-19 05:11:43 -------- d-----w- C:\Users\jane doe\AppData\Local\{16879F58-0A1D-494C-AE8F-A0B12F97135B}

2011-11-19 05:11:30 -------- d-----w- C:\Users\jane doe\AppData\Local\{0860D948-632C-4947-BDCC-8BA0DAA0B7BE}


==================== Find3M ====================


2011-11-27 02:49:39 414368 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl

2011-11-04 01:53:39 2309120 ----a-w- C:\Windows\System32\jscript9.dll

2011-11-04 01:44:47 1390080 ----a-w- C:\Windows\System32\wininet.dll

2011-11-04 01:44:21 1493504 ----a-w- C:\Windows\System32\inetcpl.cpl

2011-11-04 01:34:43 2382848 ----a-w- C:\Windows\System32\mshtml.tlb

2011-11-03 22:47:42 1798144 ----a-w- C:\Windows\SysWow64\jscript9.dll

2011-11-03 22:40:21 1427456 ----a-w- C:\Windows\SysWow64\inetcpl.cpl

2011-11-03 22:39:47 1127424 ----a-w- C:\Windows\SysWow64\wininet.dll

2011-11-03 22:31:57 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb

2011-10-24 20:29:02 94208 ----a-w- C:\Windows\SysWow64\QuickTimeVR.qtx

2011-10-24 20:29:02 69632 ----a-w- C:\Windows\SysWow64\QuickTime.qts

2011-10-07 13:23:46 283728 ----a-w- C:\Windows\System32\drivers\avgldx64.sys

2011-10-03 11:06:03 472808 ----a-w- C:\Windows\SysWow64\deployJava1.dll

2011-09-29 16:29:28 1923952 ----a-w- C:\Windows\System32\drivers\tcpip.sys


============= FINISH: 9:36:42.28 ===============





DDS (Ver_2011-08-26.01)


Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume1

Install Date: 2/25/2011 2:32:42 AM

System Uptime: 12/16/2011 9:24:54 PM (12 hours ago)



Processor: AMD Athlon II X2 240 Processor | CPU 1 | 2800/200mhz


==== Disk Partitions =========================


C: is FIXED (NTFS) - 453 GiB total, 404.09 GiB free.

D: is FIXED (NTFS) - 13 GiB total, 0.39 GiB free.

E: is CDROM ()

F: is Removable

G: is Removable


==== Disabled Device Manager Items =============


==== System Restore Points ===================


RP123: 12/5/2011 3:16:32 AM - Scheduled Checkpoint

RP124: 12/7/2011 1:40:44 PM - Restore Operation

RP125: 12/11/2011 7:00:08 PM - Windows Backup

RP126: 12/13/2011 9:23:51 PM - Installed AVG 2012

RP127: 12/13/2011 9:24:46 PM - Installed AVG 2012

RP128: 12/16/2011 3:00:25 AM - Windows Update

RP129: 12/17/2011 7:33:15 AM - Installed HiJackThis


==== Installed Programs ======================


Actiontec Gateway

Adobe AIR

Adobe Reader X (10.1.1)

Advanced SystemCare 4

AOL Mail Toolbar

Apple Application Support

Apple Software Update

ArcSoft Panorama Maker 4


Canon IJ Network Scan Utility

Canon IJ Network Tool

Canon MP Navigator EX 1.0

Canon MX700 series User Registration

Canon Utilities Easy-PhotoPrint EX

Canon Utilities Solution Menu

Capture NX 2

CNET TechTracker

CyberLink DVD Suite Deluxe


Download Updater (AOL LLC)

DVD Menu Pack for HP MediaSmart Video

File Uploader

Google Chrome

Google Toolbar for Internet Explorer

Google Update Helper

Hewlett-Packard ACLM.NET v1.1.1.0


Homepage Protection

HP Customer Experience Enhancements

HP MediaSmart DVD

HP MediaSmart Music

HP MediaSmart Photo

HP MediaSmart Video

HP MediaSmart/TouchSmart Netflix

HP MovieStore

HP Odometer

HP Setup

HP Setup Manager

HP Support Assistant

HP Support Information

HP Update

Hulu Desktop

IObit Malware Fighter

Java Auto Updater

Java 6 Update 29

Junk Mail filter update



LightScribe System Software

Malwarebytes' Anti-Malware version

Microsoft Office 2010

Microsoft Office Click-to-Run 2010

Microsoft Office Starter 2010 - English

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft VC9 runtime libraries

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319

Microsoft WSE 3.0 Runtime

Movie Theme Pack for HP MediaSmart Video



MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

MSXML 4.0 SP2 Parser and SDK

Nikon Message Center

Nikon Transfer

NVIDIA ForceWare Network Access Manager

OpenOffice.org 3.3

PC Pitstop Optimize3 3.0

PDF Complete Special Edition



Picture Control Utility

PIXMA Extended Survey Program

PlayReady PC Runtime x86




Presto! PageManager 7.15.16



Realtek High Definition Audio Driver

Recovery Manager

RingtoneJunkiez Desktop

RoboForm 7-6-6 (All Users)

RoxioNow Player

ScanSoft OmniPage SE 4

Security Update for CAPICOM (KB931906)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Shutterfly Express Uploader

Smart Defrag 2

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Visual Studio 2008 x64 Redistributables

Webshots Daily Features

Webshots Desktop

Windows Live Communications Platform

Windows Live Essentials

Windows Live Installer

Windows Live Mail

Windows Live Messenger

Windows Live Movie Maker

Windows Live Photo Common

Windows Live Photo Gallery

Windows Live PIMT Platform

Windows Live SOXE

Windows Live SOXE Definitions

Windows Live UX Platform

Windows Live UX Platform Language Pack

Windows Live Writer

Windows Live Writer Resources

Works Suite OS Pack

Works Synchronization

Zinio Reader 4


==== Event Viewer Messages From Past Week ========


12/17/2011 6:29:37 AM, Error: Microsoft-Windows-SharedAccess_NAT [30013] - The DHCP allocator has disabled itself on IP address, since the IP address is outside the scope from which addresses are being allocated to DHCP clients. To enable the DHCP allocator on this IP address, change the scope to include the IP address, or change the IP address to fall within the scope.

12/16/2011 3:21:15 AM, Error: Microsoft-Windows-SharedAccess_NAT [34001] - The ICS_IPV6 failed to configure IPv6 stack.

12/16/2011 3:20:26 AM, Error: volmgr [46] - Crash dump initialization failed!

12/16/2011 11:48:24 AM, Error: Microsoft-Windows-SharedAccess_NAT [31004] - The DNS proxy agent was unable to allocate 0 bytes of memory. This may indicate that the system is low on virtual memory, or that the memory manager has encountered an internal error.

12/14/2011 3:27:20 PM, Error: Service Control Manager [7034] - The IMF Service service terminated unexpectedly. It has done this 1 time(s).


==== End Of File ===========================

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  • 1 month later...
  • Staff

Hi and welcome to Malwarebytes.

I see you have IOBit software installed.

Please read this:


I highly recommend uninstalling their software. Reboot after.

With that said, please update MBAM, run a Quick Scan, and post its log.

Next, run DDS again and post DDS.txt in your reply.

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  • 3 weeks later...
  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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