Weston Posted December 16, 2011 ID:505726 Share Posted December 16, 2011 This is my first post and my first malware incident. I'm typing this on my unaffected Windows 7 laptop.My XP SP3 desktop was infected today with the BNK trojan listed above.Later I saw a small window showing something about Eyeveg.fI cannot open any web page, including Malwarebytes. I just put a copy of Malwarebytes onto a Flash drive and wondered if there was any chance that I could somehow get that to do a scan of my C drive.My desktop has no important financial information on it, so that's not my primary concern.I'm alone, not confident, and cowardly -- starting with the simplest suggestion, what can I do to get rid of the XP 2012 warnings?How can I get Malwarebytes to work?I can't find Microsoft Security Essentials, which is the antivirus program that I have on the desktop? Link to post Share on other sites More sharing options...
Weston Posted December 17, 2011 Author ID:505926 Share Posted December 17, 2011 I have been trying to follow the directions on this page:http://forums.malwarebytes.org/index.php?showtopic=100844I'm not able to get to websites on my infected desktop computer.I'm working on my not-networked laptop, with a USB flash drive.I have downloaded and updated malwarebytes to my flash drive.I changed the .exe to .com and tried to launch, but I only get the message that malwarebytes has been updated and it will now Close and ??? (I've forgotten the word -- install?).Nothing happens. Nothing happens if I double click mbam.com on the flash drive or on the Backup drive or C-drive on the infected desktop computer.I don't know if the mbam.com file is in the right directory in any of the three places, or if that matters.I have not seen the Eyeveg.f window again: http://www.sophos.com/en-us/threat-center/threat-analyses/viruses-and-spyware/W32~Eyeveg-F/detailed-analysis.aspxPlease advise how I can execute the XP 2012 security removal instructions. Link to post Share on other sites More sharing options...
Weston Posted December 17, 2011 Author ID:506047 Share Posted December 17, 2011 My problem is solved, with the help of Windows Security Support.This forum was a waste of time. Link to post Share on other sites More sharing options...
LDTate Posted December 18, 2011 ID:506206 Share Posted December 18, 2011 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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