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xp antivirus 2012 & ping.exe


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Hello Experts,

I am on vacation at my parent's house and they have successfully infected their machine with a couple of viruses or is it viri. I used be good at fighting these but it has been several years since I worked as a desktop support tech, I figured I would ask someone with more current experience for help. They had the following infections.

-xp antivirus 2012

-ping.exe

-_ex-68.exe

I followed the instructions I found on bleeping computer at this link. http://www.bleepingcomputer.com/virus-removal/remove-win-7-antispyware-2012

Malwarebytes appears to have killed xp antivirus successfully, however it appears to have crippled one of the use profiles on the machine. Any time I click on a shortcut on the desktop it asks we what program I would like to up that file with. I am not sure if this is just a corrupted XP profile or if there is a way to fix this.

Any way thanks in advance for the help. Here is the data from the dds.scr. I also have the log from malwarebytes that I ran last night if that helps.

.

DDS (Ver_2011-08-26.01) - NTFSx86

Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_17

Run by David Frick at 10:51:33 on 2011-12-15

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2046.1302 [GMT -5:00]

.

AV: Symantec AntiVirus Corporate Edition *Enabled/Updated* {FB06448E-52B8-493A-90F3-E43226D3305C}

.

============== Running Processes ===============

.

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

svchost.exe

svchost.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

C:\WINDOWS\system32\spoolsv.exe

svchost.exe

C:\Program Files\Symantec AntiVirus\DefWatch.exe

C:\Program Files\Juniper Networks\Common Files\dsNcService.exe

C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Common Files\Logishrd\LVMVFM\LVPrcSrv.exe

C:\Program Files\Dell Support Center\bin\sprtsvc.exe

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\WINDOWS\system32\fxssvc.exe

C:\Program Files\Canon\CAL\CALMAIN.exe

C:\WINDOWS\System32\svchost.exe -k HTTPFilter

C:\WINDOWS\Explorer.EXE

C:\Program Files\Analog Devices\Core\smax4pnp.exe

C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe

C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe

C:\Program Files\Dell\Media Experience\DMXLauncher.exe

C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe

C:\Program Files\Dell Photo AIO Printer 922\dlbtbmon.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\PROGRA~1\SYMANT~2\VPTray.exe

C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe

C:\Program Files\BroadJump\Client Foundation\CFD.exe

C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe

C:\PROGRA~1\Yahoo!\browser\ycommon.exe

C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe

C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe

C:\Program Files\Dell Support Center\bin\sprtcmd.exe

C:\Program Files\Picasa2\PicasaMediaDetector.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

C:\Program Files\Logitech\LWS\Webcam Software\LWS.exe

C:\Program Files\DellSupport\DSAgnt.exe

C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe

C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe

C:\Program Files\Nikon\NkView6\NkvMon.exe

C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Mozilla Firefox\plugin-container.exe

C:\WINDOWS\system32\taskmgr.exe

C:\WINDOWS\system32\notepad.exe

C:\Program Files\Java\jre6\bin\jucheck.exe

C:\WINDOWS\system32\NOTEPAD.EXE

C:\WINDOWS\System32\ping.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://securityresponse.symantec.com/avcenter/fix_homepage

uSearch Page = hxxp://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydsl/*http://www.yahoo.com

uDefault_Page_URL = hxxp://www.dell4me.com/myway

uSearch Bar = hxxp://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html

mURLSearchHooks: H - No File

BHO: {00000000-59D4-4008-9058-080011001200} - No File

BHO: {00000000-C1EC-0345-6EC2-4D0300000000} - No File

BHO: {00000000-F09C-02B4-6EC2-AD0300000000} - No File

BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll

BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll

BHO: {3115038d-802d-45ff-9065-cfedc14067f1} - c:\windows\web\printers\spilb.dll

BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\progra~1\yahoo!\common\yiesrvc.dll

BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll

BHO: {77701e16-9bfe-4b63-a5b4-7bd156758a37} - No File

BHO: {7b55bb05-0b4d-44fd-81a6-b136188f5deb} - No File

BHO: {8333c319-0669-4893-a418-f56d9249fca6} -

BHO: {9c691a33-7dda-4c2f-be4c-c176083f35cf} - No File

BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.7018.1622\swg.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

{e52dedbb-d168-4bdb-b229-c48160800e81}

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

BHO: SidebarAutoLaunch Class: {f2aa9440-6328-4933-b7c9-a6ccdf9cbf6d} - c:\program files\yahoo!\browser\YSidebarIEBHO.dll

BHO: {ffd2825e-0785-40c5-9a41-518f53a8261f} - No File

TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll

TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll

uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background

uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup

uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter

mRun: [soundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe

mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"

mRun: [iSUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup

mRun: [iSUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start

mRun: [DMXLauncher] c:\program files\dell\media experience\DMXLauncher.exe

mRun: [Dell Photo AIO Printer 922] "c:\program files\dell photo aio printer 922\dlbtbmgr.exe"

mRun: [DLBTCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\DLBTtime.dll,_RunDLLEntry@16

mRun: [dla] c:\windows\system32\dla\tfswctrl.exe

mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe

mRun: [igfxtray] c:\windows\system32\igfxtray.exe

mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe

mRun: [igfxpers] c:\windows\system32\igfxpers.exe

mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"

mRun: [vptray] c:\progra~1\symant~2\VPTray.exe

mRun: [MMTray] "c:\program files\musicmatch\musicmatch jukebox\mm_tray.exe"

mRun: [bJCFD] c:\program files\broadjump\client foundation\CFD.exe

mRun: [YBrowser] c:\progra~1\yahoo!\browser\ybrwicon.exe

mRun: [Motive SmartBridge] c:\progra~1\sbcsel~1\smartb~1\MotiveSB.exe

mRun: [mmtask] "c:\program files\musicmatch\musicmatch jukebox\mmtask.exe"

mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"

mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter

mRun: [Picasa Media Detector] c:\program files\picasa2\PicasaMediaDetector.exe

mRun: [sunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [LWS] c:\program files\logitech\lws\webcam software\LWS.exe -hide

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\2.0.181\SSScheduler.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\monitor.lnk - c:\program files\sandisk\sandisk transfermate\SD Monitor.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\nkvmon~1.lnk - c:\program files\nikon\nkview6\NkvMon.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quicke~1.lnk - c:\program files\quicken\bagent.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\sbcsel~1.lnk - c:\program files\sbc self support tool\bin\matcli.exe

IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\progra~1\yahoo!\common\yiesrvc.dll

IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL

IE: {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - c:\program files\hello\PicasaCapture.dll

IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll

LSP: mswsock.dll

Trusted Zone: imageservr.com\locator.cdn

Trusted Zone: intuit.com\ttlc

Trusted Zone: turbotax.com

DPF: Microsoft XML Parser for Java - file:///C:/WINDOWS/Java/classes/xmldso.cab

DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204

DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab

DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab

DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://juniper.net/dana-cached/sc/JuniperSetupClient.cab

Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

Notify: igfxcui - igfxdev.dll

Notify: NavLogon - c:\windows\system32\NavLogon.dll

Notify: spilb - c:\windows\web\printers\spilb.dll

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\documents and settings\david frick\application data\mozilla\firefox\profiles\tuhgfdlk.default\

FF - prefs.js: browser.search.selectedEngine - Google

FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ig?hl=en

FF - component: c:\program files\mozilla firefox\extensions\{ab2ce124-6272-4b12-94a9-7303c7397bd1}\components\SkypeFfComponent.dll

FF - plugin: c:\program files\google\update\1.3.21.79\npGoogleUpdate3.dll

FF - plugin: c:\program files\mozilla firefox\plugins\npatgpc.dll

FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll

.

============= SERVICES / DRIVERS ===============

.

R1 NEOFLTR_650_14951;Juniper Networks TDI Filter Driver (NEOFLTR_650_14951);c:\windows\system32\drivers\NEOFLTR_650_14951.SYS [2011-11-21 85288]

R1 SAVRT;SAVRT;c:\program files\symantec antivirus\savrt.sys [2005-8-26 334984]

R1 SAVRTPEL;SAVRTPEL;c:\program files\symantec antivirus\Savrtpel.sys [2005-8-26 53896]

R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2005-12-21 186016]

R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2005-12-21 177824]

R3 CompFilter;UVCCompositeFilter;c:\windows\system32\drivers\lvbusflt.sys [2010-5-14 20704]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-12-9 106104]

R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20111209.003\naveng.sys [2011-12-9 86136]

R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20111209.003\navex15.sys [2011-12-9 1576312]

S2 DP1112;DP1112;\??\c:\windows\system32\drivers\dp.sys --> c:\windows\system32\drivers\DP.sys [?]

S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-4-17 136176]

S2 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2006-5-27 1757936]

S3 ccPwdSvc;Symantec Password Validation;c:\program files\common files\symantec shared\ccPwdSvc.exe [2005-12-21 83616]

S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-4-17 136176]

S3 MBAMSwissArmy;MBAMSwissArmy;\??\c:\windows\system32\drivers\mbamswissarmy.sys --> c:\windows\system32\drivers\mbamswissarmy.sys [?]

S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\2.0.181\McCHSvc.exe [2010-1-15 227232]

S3 NPF;WinPcap Packet Driver (NPF);c:\windows\system32\drivers\npf.sys [2011-12-12 50704]

S3 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2006-5-27 169200]

.

=============== Created Last 30 ================

.

2011-12-12 11:38:36 50704 -c--a-w- c:\windows\system32\drivers\npf.sys

2011-12-12 11:38:36 281104 -c--a-w- c:\windows\system32\wpcap.dll

2011-12-12 11:38:36 100880 -c--a-w- c:\windows\system32\Packet.dll

2011-11-21 12:08:43 85288 -c--a-w- c:\windows\system32\drivers\NEOFLTR_650_14951.SYS

2011-11-19 20:29:43 449848 -c--a-w- c:\program files\mozilla firefox\plugins\webex\1124\atgpcext.dll

2011-11-19 20:29:41 113976 -c--a-w- c:\program files\mozilla firefox\plugins\webex\1124\atgpcdec.dll

2011-11-19 20:29:31 172344 -c--a-w- c:\program files\mozilla firefox\plugins\npatgpc.dll

.

==================== Find3M ====================

.

2011-12-15 13:47:54 138496 -c--a-w- c:\windows\system32\drivers\`

2011-10-10 14:22:41 692736 -c--a-w- c:\windows\system32\inetcomm.dll

2011-09-28 07:06:50 599040 -c--a-w- c:\windows\system32\crypt32.dll

2011-09-26 15:41:20 611328 -c--a-w- c:\windows\system32\uiautomationcore.dll

2011-09-26 15:41:20 220160 -c--a-w- c:\windows\system32\oleacc.dll

2011-09-26 15:41:14 20480 -c--a-w- c:\windows\system32\oleaccrc.dll

.

============= FINISH: 10:51:58.28 ===============

attach.txt

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  • 2 weeks later...
  • Staff

Hi and welcome to Malwarebytes.

Please update MBAM, run a Quick Scan, and post its log.

Next, please visit this webpage for instructions for running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

  • When the tool is finished, it will produce a report for you.
  • Please post the contents of C:\ComboFix.txt along with a new DDS log so we may continue cleaning the system.

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  • 1 month later...

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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