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ping.exe


maleman

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hi, please help me. my laptop was recently infected with the xp antivirus 2012 malware. i googled for a solution and found your product. i believe that i have removed the virus and am able to use the internet now but the laptop is way slow. when i run task manager i do notice that ping.exe is running at warp speed and loudly too! i don't know exactly what this process is but when i googled it the search returned mostly a possible virus/malware. i ran a full scan with mcafee (not my favorite) this morning and and now i am running a quick scan with malwarebytes as i ran a full scan yesterday to recover from the previous issue. the other thing that i've noticed is that my IE keeps getting redirected to sites I have not clicked on to access or have ever even visited before. navigating between windows is extremely slow. i'd love to have a bug free laptop again. thanks in advance for any assistance you can provide.

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Hello and welcome. Please follow these guidelines while we work on your PC:

  • Malware removal is a sometimes lengthy and tedious process. Please stick with the thread until I’ve given you the “All clear.” Absence of symptoms does not mean your machine is clean!
  • Please do not run any scans or install/uninstall any applications without being directed to do so.
  • Any underlined text in my posts indicates a clickable link.
  • If you have any questions at all, please stop and ask before proceeding.

icon11.gif Please download DDS by sUBs from one of the following links and save it to your desktop.

DDS.scr

DDS.com

DDS.pif

  • Disable any script blocking protection (How to Disable your Security Programs)
  • Double click DDS icon to run the tool (may take up to 3 minutes to run)
  • When done, DDS.txt will open.
  • After a few moments, attach.txt will open in a second window.
  • Save both reports to your desktop.

---------------------------------------------------

  • Post the contents of the DDS.txt report in your next reply
  • Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and then click UPLOAD.

icon11.gif Download GMER Rootkit Scanner from here to your desktop. Note: If you are running a 64 bit version of Windows, skip this step

  • Double click the exe file. If asked to allow gmer.sys driver to load, please consent .
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.
    GMER_thumb.jpg
    Click the image to enlarge it
  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)

    [*] Then click the Scan button & wait for it to finish.

    [*] Once done click on the [save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.

    [*]Save it where you can easily find it, such as your desktop, and post it in reply.

**Caution**

Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries

If you have trouble running GEMR:

  • Make sure that your security software is disabled
  • Uncheck the box next to "Files" this time also
  • If you still can't run it, try in the Safe Mode

Please include the following in your next post:

  • DDS.txt and Attach.txt logs
  • GMER log

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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