Jump to content

Still having problems after malware was removed?


016374564

Recommended Posts

I hope this isn't in the wrong section I couldn't figure which one to post in. Before anything, I'm really sorry but I did delete some registry data only from the 'firefox' and 'internet explorer' folders a few days ago because I got so frustrated, I think that may be some of my problem, but I'm not sure. :( Sorry

I was infected with the "Windows Security 2012" and a clone of it "Windows Privacy Unreg Ver" at the same time, I updated my Malwarebytes last night and renamed it "mbam.com" and that got rid of everything it seems, but now I'm still getting redirected to websites like "get-answers-fast.com" whenever I try to use the internet, especially Google search.

So I decided to just use my Windows OS CD to reinstall windows like I did last time I got infected but now it says "sparrow.sys corrupted, cannot continue, press any key to restart" and every time I turn on my computer it tries to install even though I don't have the CD in the drive. It wont start up normally and I have to select a option for it to start up normally. I'm not sure if I did something wrong or the malware did something but now my computer is all wonky. I installed windows once before with that same CD and it worked fine and I'm doing what I did before.

I updated Malwarebytes again this morning and tried scanning again and it said everything was clean but I still get redirected while using the internet, I'm using Firefox, I uninstalled it and reinstalled it but that didn't help either? I also get random bleeps and my computer is significantly slower now.

I keep getting infected with these same fake Windows Security programs, I'm thinking my USB thumb drive or MP3 player that I've connected to other computers may be infected and they're causing my infections when I connect them to my computer, is this possible and if so, how should I go about fixing it?

Should I post any logs or anything else?

Thanks

Link to post
Share on other sites

Hello, and welcome to Malwarebytes, 016374564:

The problems you are having & repeated infections suggest that you may still be infected.

I would suggest that you have one of the trained experts take a look at your system and assist with cleanup.

We cannot review scan logs or work on malware detection/removal in this part of the PC Help section MBAM forum.

So, please read the following to get started on the cleaning process:

IMPORTANT NOTE: Please do NOT use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult!

FOR EXPERT ASSISTANCE with cleaning your system, please choose one of the 3 support options:

  • Option 1 -- Free, Expert advice in the Malware Removal Forum
  • Option 2 -- Free support for paying customers using MBAM PRO -- Contact MBAM Support via email
  • Option 3 -- Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in this area of the forums, you'll need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware-related problems/infections.

  • First, please print out, read and CAREFULLY FOLLOW the directions here, skipping any steps you are unable to complete.
  • If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below:
  • Then please post a NEW topic in the Malware Removal forum.
  • Please do NOT post in an open topic started by another member in the malware removal forum, even if the problem appears to be similar to yours.
  • When posting your new thread, under "options", make sure to select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you free, one-on-one assistance when one becomes available.

IMPORTANT NOTE: Please do NOT make any further changes to your computer such as (Install/Uninstall programs; use special fix tools; delete files; edit the registry; OR use temp file cleaners, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

IMPORTANT NOTE: Please DO NOT post back to your topic or "bump" it within the first 48 hours.

Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance.


  • o If there is no reply from any experts after 48 hours, you may reply to the topic, asking for help again.
    Or
    o You may send a Private Message to a Moderator, asking for assistance.

OPTION 2

Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.

OPTION 3

If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.

Please be patient -- someone will assist you as soon as it is possible.

Thanks very much!

daledoc1

PS: Please use the zMn2t.jpg button instead of other ones when you reply here and at the other forums, so that it will be easier to read. :)

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.