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No Internet Access


azeem

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My laptop is infected with malware. I installed Malwarebytes and scanned it. It found infection and removed. But I m still not able to access internet.

Trying to run DSS but it is still running for hours. I can see lot of hashes ##########

I am using 3G(7.2Mb) data card which gets connected. But I can access Internet. If I go to cmd and Ping IP address on Internet, it gets reply but I cant ping using name. It gives dns error.

Please help.

Thanks,

Azeem

I mean i cant access internet. I cant browse or i cant use outlook. But I can ping with IP Address. I cant ping using DNS Name.

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  • 2 weeks later...
  • Staff

Hi and welcome to Malwarebytes.

Download OTL.exe by OldTimer to your Desktop.

  • Close all windows and double click OTL.exe.
  • Click Run Scan and let the program run uninterrupted.
  • It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  • You may need to use two posts to get it all.

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