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Windows Security Center disabled, Malwarebytes may be the cause?


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Hey there. I'm new to the forum. First and foremost I want to let everyone know I'm not that computer savvy so I may have to ask what certain things mean depending on the response, and I'm sorry if this topic has been discussed to death elsewhere. I looked around and found some similar issues on this forum, but ultimately I thought it would be best to post my specific case as the answers may help me fix my computer more efficiently.

In any case, recently I contracted a rogue program on my computer described as Vista Security 2012. Basically it's a rogue program that disguises itself as a legitimate security program and says your computer has a bunch of problems with it's security when it really doesn't. I'm sure a lot of you have heard of it. Basically I got rid of the rogue program using this uninstall guide:

http://www.bleepingcomputer.com/virus-removal/remove-vista-security-2012

It worked. But now I have another issue. Windows Security Center has been deactivated and I can't reactivate it. I tried looking through the Services folder on my computer, but the option is not even listed in there. Also, my Windows Firewall and Windows defender is down.

I'm not sure if using Malwarebytes to finish the cleaning of my computer had something to do with it or one of the files I downloaded from the uninstall guide I listed earlier had something to do with it. I know one of those files was a registry-altering file and I'm guessing that is what the problem was. The file is called RKill. Sounds fitting.

Anyways, I'd really appreciate it if you guys could help me out with this one. I'm not sure what to do next. I don't know if posting the logs of the scan I did with Malwarebytes to rid my computer of the rogue program will help or not. Thanks in advance.

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Hello Black59Razor: :welcome:

If you think your system is infected, here are the steps needed to get your computer cleaned:

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start your own topic in the
Malware Removal - HijackThis Logs subforum
so a qualified expert can help you fix any malware related problems/infections you may have.

  • Please read and
    CAREFULLY FOLLOW
    the
    , skipping any steps you are unable to complete. Then post a
    .

  • After posting your new post, make sure under
    options
    , you select
    Track this topic
    and choose
    Immediate Email Notification
    , so that you're alerted when someone has replied to your post.

  • One of the
    there will give you one-on-one assistance when one becomes available.

  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE:
Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

      Or

    • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at
or
.

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
support site.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the Add-Reply.png button instead of other ones when you start replying. :)

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I had this exact same problem two days ago, as did one of my co-workers. Something is cleary going around.

After battling the Windows Security Center problem you described for hours, and performing every recomended cleaning process I could find (and then some) I was forced to roll back to a Windows Restore Point. That was the only thing that I could do to rectify the problem.

Once you do perform the restore, be sure to run multiple antivirus and antimalware applications, full scan, just to be sure.

Hey there. I'm new to the forum. First and foremost I want to let everyone know I'm not that computer savvy so I may have to ask what certain things mean depending on the response, and I'm sorry if this topic has been discussed to death elsewhere. I looked around and found some similar issues on this forum, but ultimately I thought it would be best to post my specific case as the answers may help me fix my computer more efficiently.

In any case, recently I contracted a rogue program on my computer described as Vista Security 2012. Basically it's a rogue program that disguises itself as a legitimate security program and says your computer has a bunch of problems with it's security when it really doesn't. I'm sure a lot of you have heard of it. Basically I got rid of the rogue program using this uninstall guide:

http://www.bleepingcomputer.com/virus-removal/remove-vista-security-2012

It worked. But now I have another issue. Windows Security Center has been deactivated and I can't reactivate it. I tried looking through the Services folder on my computer, but the option is not even listed in there. Also, my Windows Firewall and Windows defender is down.

I'm not sure if using Malwarebytes to finish the cleaning of my computer had something to do with it or one of the files I downloaded from the uninstall guide I listed earlier had something to do with it. I know one of those files was a registry-altering file and I'm guessing that is what the problem was. The file is called RKill. Sounds fitting.

Anyways, I'd really appreciate it if you guys could help me out with this one. I'm not sure what to do next. I don't know if posting the logs of the scan I did with Malwarebytes to rid my computer of the rogue program will help or not. Thanks in advance.

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I had this exact same problem two days ago, as did one of my co-workers. Something is cleary going around.

After battling the Windows Security Center problem you described for hours, and performing every recomended cleaning process I could find (and then some) I was forced to roll back to a Windows Restore Point. That was the only thing that I could do to rectify the problem.

Once you do perform the restore, be sure to run multiple antivirus and antimalware applications, full scan, just to be sure.

:welcome:

We do not recommend running more then one antivirus. Running more then one can conflict if they detect the same threat. Once both detect the same file they will fight over it leaving you with an unstable computer. Other problems can include often crashing and a very slow computer.

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I tried the one you just gave me the link to, but it didn't do anything. All it did was tell me that there wasn't any antivirus software on my computer, which I don't understand because I have Malwarebytes installed. It also recommended getting Windows Security Essentials, but I don't want to download another security program until my default firewall is fixed.

I already made a thread in the other section of this forum. The HijackThisLogs forum, but I still haven't gotten a response. I'm thinking about just reinstalling.

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  • Staff

Ok couple of things..

Malwarebytes is not an antivirus and is designed to run with one. Thus we do not report to windows security center being we are not an AV.

The problem is with security center its need about 6 different items in working order. Reinstalling is not usually necessary to fix it.

If you want to wait in the other forum that would be your best bet.

Also if you are a paying customer support can help you fix it usually.

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