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Need to find 'start files'


judyf2

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Ran your fix and here is the exhelper log. Still don't see hiden files.

exeHelper by Raktor

Build 20100414

Run at 19:04:28 on 12/08/11

Now searching...

Checking for numerical processes...

Checking for sysguard processes...

Checking for bad processes...

Checking for bad files...

Checking for bad registry entries...

Resetting filetype association for .exe

Resetting filetype association for .com

Resetting userinit and shell values...

Resetting policies...

--Finished--

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post-32477-1261866970.gif

Logs will be closed if you haven't replied within 3 days

Please don't attach the scans / logs for these tools, use "copy/paste".

DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Vista and Windows 7 users:

1. These tools MUST be run from the executable. (.exe) every time you run them

2. With Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

Download unhide.exe & save it to your windows folder:

Right click on unhide.exe and select Run as administrator (In case you have Vista or Win7)

Reboot

This will unhide folders/files that were set to be hidden by the infection you had.

Let me know if that solved your problem.

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post-32477-1261866970.gif

Logs will be closed if you haven't replied within 3 days

Please don't attach the scans / logs for these tools, use "copy/paste".

DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Vista and Windows 7 users:

1. These tools MUST be run from the executable. (.exe) every time you run them

2. With Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

Download unhide.exe & save it to your windows folder:

Right click on unhide.exe and select Run as administrator (In case you have Vista or Win7)

Reboot

This will unhide folders/files that were set to be hidden by the infection you had.

Let me know if that solved your problem.

Files are back! Thanks!

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After running the unhide tool you may still be missing most of your start menu shortcuts… They can be found in a folder named smtmp inside:

(XP)- C:\Documents and Settings\Username\Local Settings\Temp

(W7)- C:\Users\Username\AppData\Local\Temp

C:\Windows\Temp

Example:

%Temp%\smtmp\1 "%AllUsersProfile%\Start Menu"

%Temp%\smtmp\2 "%UserProfile%\Application Data\Microsoft\Internet Explorer\Quick Launch"

%Temp%\smtmp\3 "%AppData%\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar"

%Temp%\smtmp\4 "%AllUsersProfile%\Desktop

These will be there unless you have removed temp files / folders

There might be three numbered folders inside C:\Documents and Settings\Your User Name\Local Settings\Temp\smtmp folder. The folders will be numbered 1, 2 and 4.

Inside the 1 folder is a folder named “Programs.” This folder should be copied / pasted to (using XP) to C:\Documents and Settings\All Users\Start Menu, which will already have a folder named Programs but it is safe to overwrite it since Windows will replace the subfolders without creating duplicates.

Inside the 2 folder are the quick launch items specific for the user. Select ALL of these shortcuts and copy / paste to (using XP) C:\Documents and Settings\Your User Name\Application Data\Microsoft\Internet Explorer\Quick Launch.

Inside the 4 folder are the desktop items that should be copied to C:\Documents and Settings\All Users\Desktop.

For Windows 7 users, the all users start menu is C:\ProgramData\Microsoft\Windows\Start Menu\Programs and the all users desktop folder is C:\Users\Public\Desktop

Also you can use this option With Windows 7 / Vista:

You can restore the Start menu to its original, default settings.

1.Open Taskbar and Start Menu Properties by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Taskbar and Start Menu.

2.Click the Start Menu tab, and then click Customize.

3.In the Customize Start Menu dialog box, click Use Default Settings, and then click OK.

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After running the unhide tool you may still be missing most of your start menu shortcuts… They can be found in a folder named smtmp inside:

(XP)- C:\Documents and Settings\Username\Local Settings\Temp

(W7)- C:\Users\Username\AppData\Local\Temp

C:\Windows\Temp

Example:

%Temp%\smtmp\1 "%AllUsersProfile%\Start Menu"

%Temp%\smtmp\2 "%UserProfile%\Application Data\Microsoft\Internet Explorer\Quick Launch"

%Temp%\smtmp\3 "%AppData%\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar"

%Temp%\smtmp\4 "%AllUsersProfile%\Desktop

These will be there unless you have removed temp files / folders

There might be three numbered folders inside C:\Documents and Settings\Your User Name\Local Settings\Temp\smtmp folder. The folders will be numbered 1, 2 and 4.

Inside the 1 folder is a folder named “Programs.” This folder should be copied / pasted to (using XP) to C:\Documents and Settings\All Users\Start Menu, which will already have a folder named Programs but it is safe to overwrite it since Windows will replace the subfolders without creating duplicates.

Inside the 2 folder are the quick launch items specific for the user. Select ALL of these shortcuts and copy / paste to (using XP) C:\Documents and Settings\Your User Name\Application Data\Microsoft\Internet Explorer\Quick Launch.

Inside the 4 folder are the desktop items that should be copied to C:\Documents and Settings\All Users\Desktop.

For Windows 7 users, the all users start menu is C:\ProgramData\Microsoft\Windows\Start Menu\Programs and the all users desktop folder is C:\Users\Public\Desktop

Also you can use this option With Windows 7 / Vista:

You can restore the Start menu to its original, default settings.

1.Open Taskbar and Start Menu Properties by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Taskbar and Start Menu.

2.Click the Start Menu tab, and then click Customize.

3.In the Customize Start Menu dialog box, click Use Default Settings, and then click OK.

Looks like it worked. should I delete the files in "(XP)- C:\Documents and Settings\Username\Local Settings\Temp"

that I copied back?

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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