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Hello and :welcome:

Unfortunately you have a nasty rootkit on your computer. Please read the following information before continuing.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

COMBOFIX

---------------

Please download ComboFix from one of these locations:


Bleepingcomputer
ForoSpyware

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Query_RC.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

RC_successful.gif

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\Combofix.txt in your next reply.

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Hi, that did the trick on the rootkit. Please let me know how things are running after the following steps.

TWO ANTIVIRUS PROGRAMS

---------------------------------------

I do not recommend that you have more than one anti virus product installed and running on your computer at a time. The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti virus products to cause "false alarms". It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection. In general terms, the two programs may conflict and cause:

  • False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.
  • System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time.

Therefore please go to add/remove in the control panel and remove either Avast or Trend Micro.

CF-SCRIPT

-------------

We need to execute a CF-script.

  • Close any open browsers.
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  • Click Start > Run and in the box that opens type notepad and press enter. Copy/paste the text in the codebox below into it:


File::
c:\windows\system32\58A5T.com

AtJob::

Save this as CFScript.txt, in the same location as ComboFix.exe

CFScriptB-4.gif

Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

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In that case, try it like this:

CF-SCRIPT

-------------

We need to execute a CF-script.

  • Close any open browsers.
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  • Click Start > Run and in the box that opens type notepad and press enter. Copy/paste the text in the codebox below into it:


File::
c:\windows\Tasks\At1.job
c:\windows\Tasks\At11.job
c:\windows\Tasks\At13.job
c:\windows\Tasks\At15.job
c:\windows\system32\58A5T.com
c:\windows\Tasks\At17.job
c:\windows\Tasks\At19.job
c:\windows\Tasks\At21.job
c:\windows\Tasks\At23.job
c:\windows\Tasks\At25.job
c:\windows\Tasks\At27.job
c:\windows\Tasks\At29.job
c:\windows\Tasks\At3.job
c:\windows\Tasks\At31.job
c:\windows\Tasks\At33.job
c:\windows\Tasks\At35.job
c:\windows\Tasks\At37.job
c:\windows\Tasks\At39.job
c:\windows\Tasks\At41.job
c:\windows\Tasks\At43.job
c:\windows\Tasks\At45.job
c:\windows\Tasks\At47.job
c:\windows\Tasks\At5.job
c:\windows\Tasks\At7.job
c:\windows\Tasks\At9.job

Save this as CFScript.txt, in the same location as ComboFix.exe

CFScriptB-4.gif

Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

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That doesn't seem to work.

OTL

-----

Please download OTL from one of the following mirrors:

[*]Save it to your desktop.

[*]Double click on the otlicon.png icon on your desktop.

[*]Click the "Scan All Users" checkbox.

[*]Push the runscan.png button.

[*]Two reports will open, copy and paste them in a reply here:

  • OTL.txt <-- Will be opened
  • Extra.txt <-- Will be minimized

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Hi again, please let me know how things are running after the following steps.

OTL FIX

------------

We need to run an OTL Fix

  1. Please reopen otlicon.png on your desktop.
  2. Copy and Paste the following code into the customscanfix.png textbox.
    :otl
    [2011/12/12 16:15:08 | 000,000,344 | ---- | M] () -- C:\Windows\tasks\At31.job
    [2011/12/12 16:15:08 | 000,000,344 | ---- | M] () -- C:\Windows\tasks\At29.job
    [2011/12/12 13:45:00 | 000,000,344 | ---- | M] () -- C:\Windows\tasks\At27.job
    [2011/12/12 13:24:10 | 000,000,344 | ---- | M] () -- C:\Windows\tasks\At25.job
    [2011/12/12 13:24:10 | 000,000,344 | ---- | M] () -- C:\Windows\tasks\At23.job
    [2011/12/12 13:24:10 | 000,000,344 | ---- | M] () -- C:\Windows\tasks\At21.job
    [2011/12/12 13:24:09 | 000,000,344 | ---- | M] () -- C:\Windows\tasks\At19.job
    [2011/12/12 13:24:09 | 000,000,344 | ---- | M] () -- C:\Windows\tasks\At17.job
    [2011/12/12 13:24:09 | 000,000,344 | ---- | M] () -- C:\Windows\tasks\At15.job
    [2011/12/12 13:24:08 | 000,000,344 | ---- | M] () -- C:\Windows\tasks\At9.job
    [2011/12/12 13:24:08 | 000,000,344 | ---- | M] () -- C:\Windows\tasks\At7.job
    [2011/12/12 13:24:08 | 000,000,344 | ---- | M] () -- C:\Windows\tasks\At5.job
    [2011/12/12 13:24:08 | 000,000,344 | ---- | M] () -- C:\Windows\tasks\At3.job
    [2011/12/12 13:24:08 | 000,000,344 | ---- | M] () -- C:\Windows\tasks\At13.job
    [2011/12/12 13:24:08 | 000,000,344 | ---- | M] () -- C:\Windows\tasks\At11.job
    [2011/12/12 00:45:00 | 000,000,344 | ---- | M] () -- C:\Windows\tasks\At1.job
    [2011/12/12 00:34:19 | 000,000,344 | ---- | M] () -- C:\Windows\tasks\At47.job
    [2011/12/12 00:34:19 | 000,000,344 | ---- | M] () -- C:\Windows\tasks\At45.job
    [2011/12/12 00:34:19 | 000,000,344 | ---- | M] () -- C:\Windows\tasks\At43.job
    [2011/12/12 00:34:19 | 000,000,344 | ---- | M] () -- C:\Windows\tasks\At41.job
    [2011/12/12 00:34:19 | 000,000,344 | ---- | M] () -- C:\Windows\tasks\At39.job
    [2011/12/12 00:34:19 | 000,000,344 | ---- | M] () -- C:\Windows\tasks\At37.job
    [2011/12/11 18:42:25 | 000,000,344 | ---- | M] () -- C:\Windows\tasks\At35.job
    [2011/12/11 18:42:25 | 000,000,344 | ---- | M] () -- C:\Windows\tasks\At33.job

    :commands
    [emptytemp]


  3. Push runfix.png
  4. OTL may ask to reboot the machine. Please do so if asked.
  5. Click the OK button.
  6. A report will open. Copy and Paste that report in your next reply.

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All processes killed

========== OTL ==========

C:\Windows\Tasks\At31.job moved successfully.

C:\Windows\Tasks\At29.job moved successfully.

C:\Windows\Tasks\At27.job moved successfully.

C:\Windows\Tasks\At25.job moved successfully.

C:\Windows\Tasks\At23.job moved successfully.

C:\Windows\Tasks\At21.job moved successfully.

C:\Windows\Tasks\At19.job moved successfully.

C:\Windows\Tasks\At17.job moved successfully.

C:\Windows\Tasks\At15.job moved successfully.

C:\Windows\Tasks\At9.job moved successfully.

C:\Windows\Tasks\At7.job moved successfully.

C:\Windows\Tasks\At5.job moved successfully.

C:\Windows\Tasks\At3.job moved successfully.

C:\Windows\Tasks\At13.job moved successfully.

C:\Windows\Tasks\At11.job moved successfully.

C:\Windows\Tasks\At1.job moved successfully.

C:\Windows\Tasks\At47.job moved successfully.

C:\Windows\Tasks\At45.job moved successfully.

C:\Windows\Tasks\At43.job moved successfully.

C:\Windows\Tasks\At41.job moved successfully.

C:\Windows\Tasks\At39.job moved successfully.

C:\Windows\Tasks\At37.job moved successfully.

C:\Windows\Tasks\At35.job moved successfully.

C:\Windows\Tasks\At33.job moved successfully.

========== COMMANDS ==========

[EMPTYTEMP]

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That looks good! :)

P2P WARNING

-------------------

Going over your logs I noticed that you have uTorrent installed.

  • Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs.
  • They are a security risk which can make your computer susceptible to a wide variety of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites.
  • Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users.
  • The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications.

It is pretty much certain that if you continue to use P2P programs, you will get infected again.

I would recommend that you uninstall uTorrent, however that choice is up to you. If you choose to remove these programs, you can do so via Start > Control Panel > Add/Remove Programs.

If you wish to keep it, please do not use it until your computer is cleaned.

Your version of Adobe Reader is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Adobe components and update:

  • Download the latest version of Adobe Reader Version X. and save it to your desktop.
  • Uncheck the "Free McAfee Security plan Plus" option or any other Toolbar you are offered
  • Click the download button at the bottom.
  • If you use Internet Explorer and do not wish to install the ActiveX element, simply click on the click here to download link on the next page.
  • Remove all older version of Adobe Reader: Go to Add/remove and uninstall all versions of Adobe Reader, Acrobat Reader and Adobe Acrobat.
    If you are unsure of how to use Add or Remove Programs, the please see this tutorial:How To Remove An Installed Program From Your Computer
  • Then from your desktop double-click on Adobe Reader to install the newest version.
    If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the "Adobe Setup - Welcome" window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.

Your Adobe Reader is now up to date!

Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.

  • Download the latest version of Java Runtime Environment (JRE) Version 7u1.
  • Look for "JDK 7u1 (JDK or JRE).
  • Click the "Download JRE" button at the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
    • Select "Windows x86 Offline" and click on jre-7-windows-i586.exe

    [*]Save it to your desktop

    [*]Close any programs you may have running - especially your web browser.

    [*]Uninstall all older versions of Java (any item with Java Runtime Environment, JRE or J2SE in the name).

    [*]Reboot your computer once all Java components are removed.

    [*]Install the newest version by double clicking (run as Administrator for Windows Vista/Seven) the downloaded file.

Finally, please launch MBAM, update it and run a full scan. Post me the resulting log.

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Hey everything ran good but MBAM keeps blocking access constantly from attacking IP's through pmb.exe

Malwarebytes' Anti-Malware 1.51.2.1300

www.malwarebytes.org

Database version: 8349

Windows 6.1.7600

Internet Explorer 8.0.7600.16385

12/13/2011 2:56:14 PM

mbam-log-2011-12-13 (14-56-14).txt

Scan type: Full scan (C:\|)

Objects scanned: 331733

Time elapsed: 44 minute(s), 20 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

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  • 2 weeks later...
  • 1 month later...
  • Staff

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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