Jump to content

Bad File Log


Recommended Posts

I have received several messages for Verizon.net saying:

Viruses found in the attached files.

* mail.zip: Trojan horse Dropper.Generic_c.GH. The attachment was moved to the Virus Vault.

I have no idea what message they are referring to.

I upgraded to the latest version of malwarebytes Free and ran a quick scan. 7 bad files were found including one named Trojan. At the time I was unsure about deleting the files so I just saved the log as a text file as instructed; the name and location of the log disappeared so fast I could not write down.. I now cannot find the log or pull up the log from the home page. How can I get the list of bad files without having to rerun the scan

Link to post
Share on other sites

Greetings :)

At any time you wish, you may access your previous scan logs by opening Malwarebytes Anti-Malware and clicking on the Logs tab. You can click on the log you wish to open (named based on the date and time that the scan was completed) and use the Open button which will open the log with notepad so that you may review your scan results.

If you need any help with the cleanup process then please do the following:

We don't work on malware removal in this part of the forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.

One of the expert helpers there will give you one on one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

If you prefer to be assisted via email you may contact support@malwarebytes.org and one of our support staff members will assist you directly.

If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact corporate-support@malwarebytes.org and include full contact details along with your Reference # when you do to ensure that you receive prompt assistance.

Thank you :)

Link to post
Share on other sites

Greetings :)

At any time you wish, you may access your previous scan logs by opening Malwarebytes Anti-Malware and clicking on the Logs tab. You can click on the log you wish to open (named based on the date and time that the scan was completed) and use the Open button which will open the log with notepad so that you may review your scan results.

I did this and there nothing in the items. I will try the steps below but if i get no where should I rescan?

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.