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Hi,

I seem to have become infected with whatever the virus is that masquarades as XP Antivurus 2012 and claims a bunch of false viruses are present. Unfortunately I can't figure out what to do with it. The process allows me to run neither MalwareBytes or Avira so I'm kind of stuck. I'm attempting to start all over and follow the directions from scratch but I can't even figure out how to download / run DDS as the virus seems to be blocking it. Can anyone offer any suggestions? I have to other windows machines on the home network (which is to just to say behind the same router) which aren't infected. Would it be safe to try to transfer the DDS program over the windows network? In doing so would I be risking transmitting the virus to the other computers? Thanks in advance.

-ts1971

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If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:


  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the

Malware Removal forum
so a qualified helper can help you fix any malware related problems/infections you may have.


  • Please read and follow the
    , skipping any steps you are unable to complete.

  • After posting your new post, make sure under
    options
    , you select
    Track this topic
    and choose
    Immediate Email Notification
    ,

    so that you're alerted when someone has replied to your post.

NOTE:
Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

      Or

    • You may send a Private Message to a Moderator asking for assistance.


OPTION 2

Alternatively, as a paying customer, you can contact the help desk at
or
.

OPTION 3

If you would like to use our
Malwarebytes Premium Services
, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
support site.

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Add Reply" Add-Reply.png button not the Reply button when you start replying.

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