OldMarine Posted December 5, 2011 ID:501426 Share Posted December 5, 2011 A customer is having a problem with very slow boot-up times (2+ minutes) after installing MBAM Pro on his systems (2xXP Pro, 1xWindows 7).He just replaced the free version and the problem started immediately thereafter. I told him that the 'on-access' function means that new services/processes are now starting, but that wouldn't explain this kind of delay.I run the Pro version on all my computers (XP & 7) and have noticed a few extra seconds, but never anything like this.Any advice I can pass on to the customer?I did walk him through configuring Panda and MBAM to ignore each other, but that didn't help.Thanks. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 5, 2011 Root Admin ID:501452 Share Posted December 5, 2011 He probably needs to setup exclusions for his Anti-Virus. Please take a look herehttp://forums.malwarebytes.org/index.php?showtopic=10138Thanks Link to post Share on other sites More sharing options...
OldMarine Posted December 5, 2011 Author ID:501456 Share Posted December 5, 2011 "I did walk him through configuring Panda and MBAM to ignore each other, but that didn't help."That was the first thing I thought of - but it didn't help. Link to post Share on other sites More sharing options...
OldMarine Posted December 5, 2011 Author ID:501458 Share Posted December 5, 2011 "I did walk him through configuring Panda and MBAM to ignore each other, but that didn't help."That was the first thing I thought of - but it didn't help.I am double-checking to make sure he did the Firewall settings. I know he did the processes, but not sure on the FW.Thanks. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 5, 2011 Root Admin ID:501543 Share Posted December 5, 2011 If it does continue to be an issue please let us know and we'll look into it further, just that if it was okay before using the free version the main difference is the protection module and setting exclusions in AV normally fixes it. Link to post Share on other sites More sharing options...
OldMarine Posted December 5, 2011 Author ID:501544 Share Posted December 5, 2011 Thanks for the response - but I'm thinking this one is a user error.Earlier today he said he was running BOTH Panda Cloud and Microsoft Security Essentials. I asked him to confirm that, but haven't heard back.I will definitely keep you posted.Thanks. Link to post Share on other sites More sharing options...
noknojon Posted December 5, 2011 ID:501550 Share Posted December 5, 2011 Hi OldMarine -Earlier today he said he was running BOTH Panda Cloud and Microsoft Security Essentials.This would cause a conflict at the best of times if both of them run in Real Time.You may have solved your own customers problem in this one line.Regards - Link to post Share on other sites More sharing options...
OldMarine Posted December 5, 2011 Author ID:501551 Share Posted December 5, 2011 Possibly You ever heard of "PICNIC"?(Problem In Chair, Not In Computer)I'll post back when I get the real story.Thanks. Link to post Share on other sites More sharing options...
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