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Stuck on Acquiring Network Address


jkim0930

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Hi all,

Hoping to get some help here as I have been without internet connection for almost a week now!

About a week ago I was infected with some serious viruses that MalwareBytes was not picking up. I downloaded AVG Antivirus 2012 which seemed to find and fix everything, but after restarting I noticed my internet connection had been lost. This computer is directly connected with the ethernet cord and my other computer which is connected via wifi has no issues. The status is stuck at "acquiring network address" and my IP is at 0.0.0.0.

One thing I did notice was during the AVG scan that found and fixed my computer, it mentioned that my netbt.sys file was infected with the Trojan Horse Agent_r.ATS.

After doing a bunch of searches for similar issues I've tried using winsockfix, lspfix, and still have had no luck. My DHCP and TCP/IP are enabled.

I'm not very tech-savvy so I would really appreciate some step by step guidance to help me get back online!! Thanks so much in advance!

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Greetings :)

It sounds like the infection may still be active and that is likely the cause of your connectivity issues. Please do the following and we'll help you to get your computer cleaned up and in proper working order again:

We don't work on malware removal in this part of the forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.

One of the expert helpers there will give you one on one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

If you prefer to be assisted via email you may contact support@malwarebytes.org and one of our support staff members will assist you directly.

If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact corporate-support@malwarebytes.org and include full contact details along with your Reference # when you do to ensure that you receive prompt assistance.

Thank you :)

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