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PROGRAM_ERROR_UPDATING (11004,0,no address found)


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My computer is running Windows XP SP3, and recently it has been warning me that Windows Automatic Updates have been turned off. I didn't do this myself, so I checked the security features and found that not only were automatic updates deactivated, but I could not reactivate them there. Following Windows' advice, I tried changing it in the Automatic Updates tab--only to find that it thinks automatic updates are on. This disconnect got me worried, so I ran a Malwarebytes scan and found some results called "PUM.Disabled.Security". After rebooting, I tried to reestablish automatic updates--still couldn't do it. So I tried updating Malwarebytes, thinking I might have missed something, only to find that Malwarebytes can't update either. After looking through the Malwarebytes Forums, I found that these symptoms closely match the description of a hijacked router. So, following the instructions here, I'm including dds.txt and attach.zip. Also, I feel I should mention that the other computers on this router are not experiencing any symptoms--not yet, anyway. Any help or insight you have to provide would be greatly appreciated.



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  • 2 weeks later...
  • Staff

Hi and welcome to Malwarebytes.

Please do the following:

  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

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  • 1 month later...

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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