Jump to content

My sons computer is infected


Recommended Posts

Hi, I have used Malwarebytes on another computer and it cleaned the FakeAntivirus2008 well. Even with TrendPCillin Malwarebytes was the ONLY thing that could get rid of it!

I thought this was going to be easy, but his computer is doing real weird things. I coundn't install Malwarebytes from Google as it kept redirecting to different sites. The very first thing that shows up on the monitor is virus heat followed by a scan followed by a whole list of results/infections. Of course, there are 2 icons flashing in the lower right corner toolbar telling me the computer is infected and to download certified software to remove.

I thought I would try to download Malwarebytes from a different site, and went to CNet, it actually allowed me to do so and did the update and install. The problem is I can't open Malwarebytes; I dbl click, right click, it wont load. In the meantime I still get all the flashing icons telling me it's infected and to make a purchase. Also, the Google screen comes up without me even trying to go online during this process. What to do?

Thank you!

Link to post
Share on other sites

  • Root Admin
    Download and install CCleaner
  • CCleaner
  • Double-click on the downloaded file "ccsetup215.exe" and install the application.
  • Keep the default installation folder "C:\Program Files\CCleaner"
  • Uncheck "Add CCleaner Yahoo! Toolbar and use CCleaner from your browser"
  • Click finish when done and close ALL PROGRAMS
  • Start the CCleaner program.
  • Click on Registry and Uncheck Registry Integrity so that it does not run
  • Click on Options - Advanced and Uncheck "Only delete files in Windows Temp folders older than 48 hours"
  • Click back to Cleaner and under SYSTEM uncheck the Memory Dumps and Windows Log Files
  • Click on Run Cleaner button on the bottom right side of the program.
  • Click OK to any prompts

Please go into the Control Panel, Add/Remove and for now remove ALL versions of JAVA

When we're done you can go back and install the latest version but for now please do not install any.

Then run this tool to help cleanup any left over Java

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Please download JavaRa and unzip it to your desktop.

***Please close any instances of Internet Explorer (or other web browser) before continuing!***

  • Double-click on JavaRa.exe to start the program.
  • From the drop-down menu, choose English and click on Select.
  • JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  • Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  • A logfile will pop up. Please save it to a convenient location and post it back when you reply

Then look for the following Java folders and if found delete them.

C:\Program Files\Java

C:\Program Files\Common Files\Java

C:\Documents and Settings\All Users\Application Data\Java

C:\Documents and Settings\All Users\Application Data\Sun\Java

C:\Documents and Settings\username\Application Data\Java

C:\Documents and Settings\username\Application Data\Sun\Java

Please visit this webpage for instructions for downloading ComboFix to your
DESKTOP
:
how-to-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

NOTE!!:

You must save and run
ComboFix.exe
on your DESKTOP and not from any other folder.

Also,
DO NOT
click the mouse or launch any other applications while this is running or it may stall the program

Additional links to download the tool:

Note:

The
Windows Recovery Console
will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  • Click
    Yes
    to allow ComboFix to continue scanning for malware.

  • When the tool is finished, it will produce a report for you.

  • Please post the
    C:\ComboFix.txt
    along with a
    new HijackThis log
    so we may continue cleaning the system.

Link to post
Share on other sites

I thank you for the response, I would love to download anything at this point. I will try to load CCleaner, the darn computer really wont let me do much of anything productive as all Google searches end up with random sites. If there's a way to transfer CCleaner from a CD from a healthy computer please let me know. Again, thank you for the info.

Link to post
Share on other sites

  • Root Admin

Yes please copy all of the above files to a CD (not a USB stick if it can be avoided) and transfer them to the infected computer.

Pay attention to the link about the ComboFix as you should download the files to burn to CD for manually installing the Recovery Console with CF.

Link to post
Share on other sites

  • Root Admin

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.