ohenry Posted December 2, 2011 ID:500325 Share Posted December 2, 2011 HELP! You guys are my last resort! My parents' Dell PC has been infected with the "3203397148:3809022017.exe" super virus and I've tried all I know but now need your expertise. If I can't get this fixed, I've got a Windows 7 pc waiting in the wings for data transfer! I'm fairly computer-saavy so I would appreciate any help. I'm attaching the two files I read I should attach when asking for assistance. Any brave souls ready to attempt this? Thanks! dds.txtattach.txt Link to post Share on other sites More sharing options...
D-FRED-BROWN Posted December 3, 2011 ID:500890 Share Posted December 3, 2011 Hello ohenry and welcome to Malwarebytes! I apologize for the delay.I am D-FRED-BROWN and I will be helping you. Please print or save this topic: it will make it easier for you to follow the instructions and complete all of the necessary steps. -------------I notice that you are using more than one antivirus program.AVG Anti-Virus Free Edition 2011Spyware Doctor with AntiVirusAuthentium Antivirus This is very dangerous, as multiple Antivirus programs can interfere with one another and actually allow more viruses to get through. It is important that only one antivirus program is running realtime protection.I strongly suggest you either (1) remove all but one antivirus program through Control Panel->Add or remove Programs,OR (2) keep the programs, but leave all but one of them disabled most of the time. You can still use them for scanning your computer.-------------Please download to your Desktop:TDSSKiller.zip from here and extract it (right click on it => "Extract here").>>> TDSSKiller: Double-click on TDSSKiller.exe to run the application.Click on the Start Scan button and wait for the scan and disinfection process to be over.If an infected file is detected, the default action will be Cure, click on Continue If a suspicious file is detected, the default action will be Skip, click on Continue If you are asked to reboot the computer to complete the process, click on the Reboot Now button. A report will be automatically saved at the root of the System drive ((usually C:\) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt" (for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt). Please copy and paste the contents of that file here.If no reboot is required, click on Report. A log file will appear. Please copy and paste the contents of that file in your next reply.In your next reply, please include the following (you may need to use two posts to get it all in):TDSSKiller_log.txthow the PC is running now?-------------Please download ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool: http://www.bleepingcomputer.com/combofix/how-to-use-combofix***IMPORTANT: save ComboFix to your Desktop**** Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix. Please go here to see a list of programs that should be disabled.**Note: Do not mouseclick ComboFix's window while it's running. That may cause it to stall** Please include the C:\ComboFix.txt in your next reply for further review.Also, please let me know if any problems still remain.-------------Please download Security Check by screen317 from here or here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.A Notepad document should open automatically called checkup.txt; please post the contents of that document.-------------In your next reply, please include:TDSSKiller reportC:\ComboFix.txtcheckup.txtHow is your computer running now? Link to post Share on other sites More sharing options...
Staff screen317 Posted December 12, 2011 Staff ID:503863 Share Posted December 12, 2011 Are you still with us? This topic will be closed in a few days if we do not hear back from you. Link to post Share on other sites More sharing options...
Staff screen317 Posted December 22, 2011 Staff ID:508181 Share Posted December 22, 2011 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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