HELP ! “PUM.Hijack.StartMenu” it seems inoffensive, but...!

[mponsoliva]

In the last days we have detected in our Server (OS: W2003 x32 SP2) suspicious behaviors that make suppose that it is infected by virus. Excessive consumption of resources that comes to 5GB from load of memory and failures in the system starts Internet Information Services (IIS)

We start´s your tool malwarebytes antimalware , and we only detect´s a suspicious infected registry key that simple sight is inoffensive. We have cleaned the key and when we restart the server , IIS's services begin “started” without problems and the consumption of memory settles down (1 GB)

Infection type “PUM.Hijack.StartMenu” – Category “Registry Data” – Item “HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowMyDocs – Other “Bad: (0) , Good: (1) values”

Thank you very much

Best Regards

[Firefox]

Hello and

As your statement seems to indicate that this is a business please contact corporate support and they will assist you with this.

Please send an email to corporate-support@malwarebytes.org

Also make sure you have malwarebytes.org and salesforce.com in your Safe Sender list in email.

In order to assist you better please provide the following information when contacting them.

Cleverbridge Order Reference Number:

Organization name:

Approved Contact name:

If you no longer have access to the order number you can contact Cleverbridge to obtain information about your order.

Cleverbridge customer service

Thank you