musicslife77 Posted December 1, 2011 ID:500084 Share Posted December 1, 2011 well my anti virus software ran out and i didnt really think much of it (fatal mistake i know now) and i ended up with a few viruses and trojans it was able to clean everything up with a program downloaded for temporary use to try and save my pc, however, it is unable to remove one and the only option is to ignore it the file name is rootkit.win32.zaccess.k i tried following this forum but i am unsure of what to do after running the combofix because that didnt seem to help. I could really use your guys expertise on this. please help!thank you very much Link to post Share on other sites More sharing options...
Staff screen317 Posted December 6, 2011 Staff ID:502073 Share Posted December 6, 2011 Hi and welcome to Malwarebytes. Please update MBAM, run a Quick Scan, and post its log. Next, download DDS by sUBs and save it to your Desktop. Double-click on the DDS icon and let the scan run. When it has run two logs will be produced, please post only DDS.txt directly into your reply. Link to post Share on other sites More sharing options...
Staff screen317 Posted December 19, 2011 Staff ID:506546 Share Posted December 19, 2011 Are you still with us? This topic will be closed in a few days if we do not hear back from you. Link to post Share on other sites More sharing options...
Maurice Naggar Posted February 7, 2012 ID:524505 Share Posted February 7, 2012 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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