Error Updating MB

[cloose]

When I try to update MB I get this error;

PROGRAM_ERROR_UPDATING (2, 0, Timeout)

Help! I'm using a newly installed MB version 1.51.2.1300.

[Firefox]

Hello and

Please provide following details, so that someone may be able to assist you:

• What is your current version of windows (XP, Vista, or Win7)?
  
• Is your windows OS 32-bit or 64-bit?
  
• What Drive Letter is your OS installed on (ie. C: D: E: G: H: etc.)
  
• What is your OS Service Pack?
  
• What version (if any) of MBAM are you running (current is 1.51.2.1300) and is it the Free or Pro version?
  
• What MBAM database version do you have now (current is 8285)?
  
• What brand and version of antivirus software do you have?
  
• What firewall software do you use if any?
  
• Do you use a router to connect to the internet?
  
• Has your computer been infected recently, or is it currently showing any other abnormal behavior (browser redirects, IP blocks, etc.) to suggest an infection?
  

[cloose]

Here are your answers:

•What is your current version of windows (XP, Vista, or Win7)? XP Pro

•Is your windows OS 32-bit or 64-bit? 32

•What Drive Letter is your OS installed on (ie. C: D: E: G: H: etc.) C:

•What is your OS Service Pack? SP3

•What version (if any) of MBAM are you running (current is 1.51.2.1300) and is it the Free or Pro version? 1.51.2.1300

•What MBAM database version do you have now (current is 8285)? 7622

•What brand and version of antivirus software do you have? McAfee 4.6.0.1694

•What firewall software do you use if any? McAfee

•Do you use a router to connect to the internet? Yes

•Has your computer been infected recently, or is it currently showing any other abnormal behavior (browser redirects, IP blocks, etc.) to suggest an infection? No

Thanks for the help.

[Firefox]

OK Thanks for the info, since you are using McAfee and McAfee firewall it is most likely blocking Malwarebytes from updating.

I am not sure if your version of McAfee will allow you to enter exceptions in it, but you need to check and exclude the files below:

Please exclude the following files from your Antivirus Software (not sure what version of you are using):

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows XP:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For Windows Vista or Windows 7:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For 64 bit versions of Windows Vista or Windows 7:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products

Please post back and let us know how it went.

[cloose]

OK. I shutdown McAfee completely. Verified Windows firewall is not running. Added mbamupdates to the IE trusted sites. I still get the error on trying to do the updates. Is there a place where I can download the files and manually update them? And instructions on how to do the manual updates?

Note; this pc is setup identical to several other pc's where the updates work just fine.

[West bost]

Manually can update it by this:

http://data.mbamupdates.com/tools/mbam-rules.exe

Try reinstall and it should be fine afterward. Make sure you delete the directory out of Program Files and Program Data

[Firefox]

Also make sure you makes the changes to your McAfee firewall.

[cloose]

That still does not work, even the manual update. The database is stuck at version 7622.

[daledoc1]

Hi, cloose:

Until Firefox returns to further assist you, as an "FYI", please note that when you update the rules.ref file manually, it will not appear that way in the MBAM user interface.

IOW it might still appear to be the outdated version.

The display only changes when one updates the definitions from within the program.

So, the manual rules.ref update might actually have succeeded.

Firefox and the others will assist you further.

Hope this helps a bit,

daledoc1

[Firefox]

The info daledoc1 gave you is correct, if you copy the rules file from one updated computer and copy it to the outdated one manully, and then open Malwarebytes, Malwarebytes will still show in the GUI the old database date and version. Rest assured that it is using the most current one you copied to the computer.